At a Glance
- Tasks: Provide hands-on IT support and manage digital administration across online platforms.
- Company: Join UYR Ltd, a creative agency focused on design and sustainability.
- Benefits: Enjoy 25 days annual leave, funded training, and birthday leave.
- Other info: 90% of apprentices secure permanent roles after completing the programme.
- Why this job: Kickstart your career in IT while earning and learning in a dynamic environment.
- Qualifications: GCSEs in any subject and a passion for IT support.
Job Description
Employer description:
UYR Ltd is a UK-based creative agency specialising in design, print, and multi-site marketing solutions. Founded in 1998, they offer end-to-end services including graphic design, large-format printing, POS materials, warehousing and national distribution—particularly for retail, hospitality and education sectors. With a strong focus on sustainability and quality, UYR supports brands in delivering consistent, high-impact marketing across multiple locations.
Overview:
We are seeking a proactive and versatile IT Assistant to provide both hands-on IT technical support and digital administration across our online platforms. This hybrid role is ideal for someone who enjoys troubleshooting technical issues while also managing digital data, user accounts, and online assets. You will play an important part in ensuring the smooth day-to-day running of IT systems and the accuracy of digital records across the organisation.
Responsibilities:
- Set up and configure desktops, laptops, printers, and other hardware
- Diagnose and resolve hardware and software faults
- Install, update, and maintain software applications
- Provide first-line IT support to staff, resolving queries in a timely manner
- Maintain and support local network connectivity (LAN/Wi-Fi) and assist with VPN or remote access setup
- Log, monitor, and manage IT support tickets, escalating complex issues where appropriate
- Assist with asset management, maintenance schedules, and equipment tracking
- Manage digital and artwork asset libraries across multiple online platforms
- Maintain accurate records, data, and pricing information across systems
- Administer user profiles and permissions on digital platforms
- Respond to online platform support queries and ensure issues are resolved promptly
- Prepare and maintain reports, data exports, and related documentation
- Support digital workflows and assist with improvements to online processes
Required skills:
- Previous experience providing IT or technical support
- Strong administrative and data management skills
- Proficiency with Microsoft 365 or Google Workspace
- Ability to manage and learn new digital or cloud-based platforms
- Excellent communication, organisational, and problem-solving skills
- Attention to detail and the ability to work independently
- Technically confident with a methodical approach to problem-solving
- Reliable, adaptable, and willing to learn new systems
- Able to manage multiple priorities effectively
- Strong attention to accuracy and detail
- Professional, approachable and team-oriented
Additionally, the following experience would be beneficial:
- Relevant IT or digital administration qualification (e.g. CompTIA A+, Level 3 ICT Support, Digital Support Technician, or equivalent)
- Experience using asset or content management systems (e.g. SharePoint, Dropbox, or other DAM/CRM tools)
- Basic understanding of networking or remote access systems
- Previous experience in a hybrid IT and administrative role
Entry requirements:
- 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
- GCSE Maths and English (or equivalents) at grades 3+ (D or above)
- Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
For more information please visit the UK ENIC website.
Working hours: 37.5 hours per week.
Benefits:
- 25 days annual leave plus bank holidays (often pro-rata for part-time roles)
- Funded training and certifications available
- Free onsite parking
- Birthday leave (extra day off on or around employee’s birthday)
Future prospects:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
About QA:
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.
Interested? Apply now!
Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
IT Apprentice in Pontefract employer: QA
At UYR Ltd, we pride ourselves on being an excellent employer, offering a dynamic work environment that fosters creativity and innovation. Our commitment to employee growth is evident through funded training and certifications, alongside a supportive culture that values teamwork and sustainability. Located in the heart of the UK, our agency provides a unique opportunity for IT Apprentices to gain hands-on experience while contributing to impactful marketing solutions across various sectors.
StudySmarter Expert Advice🤫
We think this is how you could land IT Apprentice in Pontefract
✨Tip Number 1
Get your tech game on! Brush up on your IT skills and be ready to talk about your troubleshooting experiences. We want to see how you can tackle those pesky technical issues head-on.
✨Tip Number 2
Network like a pro! Reach out to current or former employees at UYR Ltd on LinkedIn. A friendly chat can give you insider info and maybe even a referral. We love seeing candidates who are proactive!
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've managed data or digital assets in the past. We’re all about accuracy and detail, so let us know how you keep things in check.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to go straight to the source.
We think you need these skills to ace IT Apprentice in Pontefract
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Apprentice role. Highlight any relevant experience you have in IT support or digital administration, and don’t forget to mention your skills with Microsoft 365 or Google Workspace!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and how your skills align with what we’re looking for. Keep it friendly and professional, just like us at StudySmarter!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled technical issues in the past. We love seeing candidates who can think on their feet and resolve problems efficiently—just like we do every day!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets into the right hands. Plus, it shows you’re serious about joining our team at UYR Ltd.
How to prepare for a job interview at QA
✨Know Your Tech Basics
Brush up on your IT fundamentals before the interview. Make sure you can confidently discuss hardware setup, software troubleshooting, and basic networking concepts. This will show that you're not just a learner but someone who can contribute from day one.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Whether it was fixing a friend's computer or managing a school project, having specific stories ready will demonstrate your ability to think critically and solve problems effectively.
✨Familiarise Yourself with Digital Tools
Since the role involves managing digital assets and platforms, get comfortable with tools like Microsoft 365 or Google Workspace. If you have experience with asset management systems, be ready to discuss how you've used them to streamline processes.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions about the company’s IT systems or their approach to digital administration. This shows your genuine interest in the role and helps you understand how you can fit into their team.
