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For Companies At a Glance
- Tasks: Join our IT apprenticeship and gain hands-on experience in tech, networking, and software.
- Company: Be part of a leading IT service provider with diverse opportunities across Scotland.
- Benefits: Earn while you learn with a competitive salary, holidays, and free training.
- Why this job: Kickstart your tech career with support from experts and real-world experience.
- Qualifications: A passion for technology and eagerness to learn are all you need!
- Other info: Enjoy a blended learning model and the chance to secure a full-time job.
About Matthew Algie:
For over 160 years, we’ve been roasting exceptional coffee and supporting the people who serve it. From our home in Glasgow, we’ve grown into one of the UK and Ireland’s most trusted coffee partners.
As our new IT Apprentice, you’ll be the first point of contact for employees across the business—both in the office and out in the field. You’ll gain hands-on experience across a wide range of technologies while helping keep our systems running smoothly.
Responsibilities:
- Provide first-line IT support for hardware and software queries raised through our IT Help Desk
- Support users on key systems including ERP, Office 365, Azure, Intune, CRM, SharePoint, FSM, VPN, telephone systems, mobile devices and printing
- Keep users updated and ensure all helpdesk tickets are resolved or escalated efficiently
- Work with external support partners to resolve more complex technical issues
- Set up new user workstations and support desk moves, including cabling and hardware configuration
- Deliver friendly, easy-to-understand training on tools like MS Office, Teams, SharePoint and our phone systems
- Assist with backup management—monitoring logs, updating records and escalating issues
- Manage user accounts across systems such as Active Directory, Azure Entra ID, Office 365 and others, including
IT Apprentice employer: QA
Contact Detail:
QA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Apprentice
✨Tip Number 1
Network like a pro! Reach out to people in the IT industry, attend local meetups or online webinars. You never know who might have a lead on an apprenticeship or can give you insider tips.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or family can help you feel more confident. Focus on common questions for IT roles and be ready to showcase your passion for tech.
✨Tip Number 3
Tailor your approach! When applying, highlight your enthusiasm for learning and any relevant projects or experiences. Make sure to show how you fit into the company culture of the places you're applying to.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of exciting IT apprenticeship opportunities waiting for you. It’s the best way to get noticed and kickstart your career in tech.
We think you need these skills to ace IT Apprentice
Some tips for your application 🫡
Show Your Passion for Tech: When writing your application, let your enthusiasm for technology shine through! We want to see how excited you are about starting a career in IT, so share any relevant experiences or projects that fuelled your passion.
Tailor Your Application: Make sure to customise your application for the IT Apprentice role. Highlight skills and experiences that align with the job description, whether it's networking, software, or cyber security. We love seeing applicants who take the time to connect their background to what we do!
Keep It Clear and Concise: We appreciate a well-structured application. Keep your language clear and to the point, avoiding jargon unless it’s relevant. A tidy application makes it easier for us to see your potential and understand your journey.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure we receive all your details correctly. Plus, it shows you’re serious about joining our team at StudySmarter!
How to prepare for a job interview at QA
✨Know Your Tech Basics
Brush up on your IT fundamentals before the interview. Make sure you can talk confidently about basic concepts in networking, software, and cybersecurity. This shows your passion for tech and that you're ready to learn.
✨Show Your Willingness to Learn
Employers love candidates who are eager to grow. Be prepared to discuss how you've pursued learning opportunities in the past, whether through online courses, personal projects, or even just tinkering with tech at home.
✨Ask Smart Questions
Prepare a few thoughtful questions about the apprenticeship programme and the company. This not only shows your interest but also helps you gauge if the role is the right fit for you. Think about asking about the training process or what a typical day looks like.
✨Be Yourself
While it's important to be professional, don't forget to let your personality shine through. Employers want to see who you are beyond your CV. Share your interests in tech and why you're excited about this opportunity!
