At a Glance
- Tasks: Provide top-notch IT support and troubleshoot tech issues for clients.
- Company: Leap IT, a leader in empowering businesses with innovative technology.
- Benefits: Gain hands-on experience, earn while you learn, and develop essential IT skills.
- Other info: Join a supportive team and grow your career in a dynamic environment.
- Why this job: Kickstart your tech career with real-world experience and expert guidance.
- Qualifications: 3 GCSEs at grades 4+ and a passion for technology.
The predicted salary is between 18000 - 25000 £ per year.
About Leap IT: We are empowering businesses with cutting-edge technology and expert support. From managed services to cybersecurity, we've got your IT needs covered.
Responsibilities:
- Take all incoming support calls (Support Queue), 3CX will ring agents with the lowest call count first to ensure call answering is balanced.
- Log tickets for each call and record all time spent on issues within the ticket (ensure the correct contract is selected for each ticket).
- Provide daily updates to clients on any issues raised that are not fixed on first contact (unless otherwise agreed with the client).
- Monitor your Task Board daily.
- Escalate to Second Line when necessary.
- Attend weekly helpdesk meeting.
Required skills:
- Windows Server inc. Hyper V, AD, DHCP, DNS.
- Strong PC experience.
- Windows/OSX Router/Switch/Firewall Configuration.
- Good hardware knowledge.
- Excellent IP and TCP/IP knowledge preferably to Network+/CompTIA.
- Excellent and patient telephone manner.
- Excellent troubleshooting technique.
Entry requirements:
- 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject.
- GCSE Maths and English (or equivalents) at grades 3+ (D or above).
- Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship.
IT 1st Line Support Apprentice employer: QA
At Leap IT, we pride ourselves on fostering a dynamic and supportive work environment where apprentices can thrive. With a strong emphasis on employee growth, we offer comprehensive training and mentorship opportunities that empower you to develop your technical skills while working with cutting-edge technology in a collaborative team. Located in a vibrant area, our culture promotes innovation and inclusivity, making Leap IT an excellent choice for those seeking a meaningful career in IT support.
