At a Glance
- Tasks: Join our team as a Digital Credit Control Apprentice and learn the ropes of finance.
- Company: Highland Fuels, an employee-driven energy supplier with a rich history.
- Benefits: Enjoy private medical insurance, 30 days holiday, and ongoing training.
- Other info: 90% of apprentices secure permanent roles after completing their training.
- Why this job: Kickstart your career in finance with full training and support in a friendly environment.
- Qualifications: A keen interest in numbers, good keyboard skills, and a willingness to learn.
The predicted salary is between 24350 - 24350 € per year.
About Highland Fuels
Highland Fuels is an independent, employee-driven energy supplier founded in Inverness in 1957, providing fuel, heating oil, and lubricants across Scotland and beyond. With 11 depots and a fleet of over 45 tankers, they serve domestic, commercial, agricultural, and marine sectors.
About the role
We currently have a full‑time opportunity for an apprentice to join our busy team in Inverness. This is an ideal entry‑level role for someone looking to start a career in accounts/finance – full training and support will be provided.
Responsibilities
- Become a super user on our CDS system – CODAS – where you will monitor tickets coming into the credit held holding page, analyse the incoming tickets and create, update and maintain customer accounts.
- Act as the first response to incoming queries into the credit control inbox via Microsoft Outlook, triaging and escalating when necessary.
- Speak with customers in a friendly and professional way, including when accounts are overdue or at/over their credit limit.
- Download credit applications, convert them to Adobe PDFs and upload them to CODAS.
- Create payment plans for customers and run weekly reports in Microsoft Excel to check accounts and direct debits are up to date.
- Create and format documents on Microsoft Word.
- Monitor stock levels and reorder essential supplies as required.
Required skills
- Calm, organised and willing to learn.
- Interest in working with numbers and finance.
- Good keyboard skills and be comfortable using computer systems.
- Be able to prioritise tasks during busy work periods.
- Friendly, confident telephone manner.
Salary
£24,350 per annum
Working hours
Monday to Friday, 9am – 5pm
Benefits
- Private medical insurance.
- 30 days holiday (including bank holidays).
- Supportive and stable environment within an employee‑owned business.
- Ongoing training and development opportunities.
- Cycle to work scheme.
- Pension scheme.
- Employee discount.
- On‑site parking.
Future prospects
90% of QA apprentices secure permanent employment after completing – this is 20% higher than the national average.
Important information
This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one‑to‑one support.
Starting with insights into your current potential, they plan your growth in a programmatic way, close skill gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day‑to‑day role.
On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.
If you are interested in starting your career and receiving a work‑based qualification at the same time.
Digital Credit Control Apprentice. Job in Inverness Education & Training Jobs employer: QA
Highland Fuels is an exceptional employer that prioritises employee development and well-being, offering a supportive and stable environment within an employee-owned business. With comprehensive training and ongoing growth opportunities, apprentices can expect to gain valuable experience while working in a friendly team atmosphere in Inverness. The company also provides attractive benefits such as private medical insurance, 30 days of holiday, and a cycle to work scheme, making it an ideal place for those looking to kickstart their career in finance.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Credit Control Apprentice. Job in Inverness Education & Training Jobs
✨Tip Number 1
Get to know Highland Fuels! Research their values and what they do. This will help you tailor your conversations during interviews and show that you're genuinely interested in the company.
✨Tip Number 2
Practice your phone skills! Since you'll be dealing with customers, a friendly and confident telephone manner is key. Try role-playing with a friend to get comfortable before the real deal.
✨Tip Number 3
Brush up on your Excel skills! You'll be running reports and checking accounts, so being familiar with Excel will give you a leg up. There are loads of free resources online to help you out.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Digital Credit Control Apprentice. Job in Inverness Education & Training Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Digital Credit Control Apprentice role. Highlight any relevant skills or experiences, especially those related to finance and customer service. We want to see how you fit into our team!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and why you’re keen to join Highland Fuels. We love seeing genuine passion, so let your personality come through!
Show Off Your Skills:Don’t forget to mention your computer skills, especially with Microsoft Excel and Word. If you’ve got experience with any financial systems, make sure to include that too. We’re looking for someone who’s ready to dive into the CDS system!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re proactive – a quality we really appreciate!
How to prepare for a job interview at QA
✨Know Your Numbers
Since this role involves working with finance and accounts, brush up on basic financial concepts. Be ready to discuss how you handle numbers and any relevant experience, even if it's just from your studies.
✨Familiarise Yourself with CODAS
Research the CDS system mentioned in the job description. Understanding what it does and how it’s used will show your enthusiasm for the role and your willingness to learn.
✨Practice Your Communication Skills
As you'll be dealing with customers, practice speaking clearly and confidently. Role-play common scenarios, like explaining overdue accounts, to demonstrate your friendly and professional manner.
✨Prepare Questions
Think of insightful questions to ask about the company culture, training opportunities, or the team you'll be working with. This shows your interest in the role and helps you determine if it's the right fit for you.
