At a Glance
- Tasks: Become a digital credit control whizz, managing customer accounts and queries.
- Company: Join Highland Fuels, a supportive employee-owned energy supplier since 1957.
- Benefits: Enjoy private medical insurance, 30 days holiday, and ongoing training.
- Other info: 90% of apprentices secure permanent roles after completing their training.
- Why this job: Kickstart your finance career with hands-on experience and a recognised qualification.
- Qualifications: A keen interest in numbers, good keyboard skills, and a friendly phone manner.
The predicted salary is between 24350 - 24350 £ per year.
About Highland Fuels
Highland Fuels is an independent, employee-driven energy supplier founded in Inverness in 1957, providing fuel, heating oil, and lubricants across Scotland and beyond. With 11 depots and a fleet of over 45 tankers, they serve domestic, commercial, agricultural, and marine sectors.
About the role
We currently have a full‑time opportunity for an apprentice to join our busy team in Inverness. This is an ideal entry‑level role for someone looking to start a career in accounts/finance – full training and support will be provided.
Responsibilities
- Become a super user on our CDS system – CODAS – where you will monitor tickets coming into the credit held holding page, analyse the incoming tickets and create, update and maintain customer accounts.
- Act as the first response to incoming queries into the credit control inbox via Microsoft Outlook, triaging and escalating when necessary.
- Speak with customers in a friendly and professional way, including when accounts are overdue or at/over their credit limit.
- Download credit applications, convert them to Adobe PDFs and upload them to CODAS.
- Create payment plans for customers and run weekly reports in Microsoft Excel to check accounts and direct debits are up to date.
- Create and format documents on Microsoft Word.
- Monitor stock levels and reorder essential supplies as required.
Required skills
- Calm, organised and willing to learn.
- Interest in working with numbers and finance.
- Good keyboard skills and be comfortable using computer systems.
- Be able to prioritise tasks during busy work periods.
- Friendly, confident telephone manner.
Salary
£24,350 per annum
Working hours
Monday to Friday, 9am – 5pm
Benefits
- Private medical insurance.
- 30 days holiday (including bank holidays).
- Supportive and stable environment within an employee‑owned business.
- Ongoing training and development opportunities.
- Cycle to work scheme.
- Pension scheme.
- Employee discount.
- On‑site parking.
Future prospects
90% of QA apprentices secure permanent employment after completing – this is 20% higher than the national average.
Important information
This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one‑to‑one support.
Starting with insights into your current potential, they plan your growth in a programmatic way, close skill gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day‑to‑day role.
On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.
If you are interested in starting your career and receiving a work‑based qualification at the same time.
Digital Credit Control Apprentice in Inverness employer: QA
Highland Fuels is an exceptional employer that prioritises employee development and well-being, offering a supportive and stable environment within an employee-owned business. With comprehensive training, ongoing development opportunities, and a commitment to work-life balance, employees can thrive in their roles while enjoying benefits such as private medical insurance and generous holiday allowances. Located in the picturesque Inverness, this apprenticeship provides a unique chance to kickstart a career in finance with a company that values its workforce and fosters long-term growth.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Credit Control Apprentice in Inverness
✨Tip Number 1
Get to know the company! Research Highland Fuels and understand their values and services. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be dealing with customers, a friendly and confident telephone manner is key. Try role-playing with friends or family to get comfortable before the real deal.
✨Tip Number 3
Be proactive during your interview! Prepare questions about the role and the team. This shows you're engaged and ready to learn, which is exactly what they’re looking for in an apprentice.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Digital Credit Control Apprentice in Inverness
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for numbers and finance shine through! We want to see that you're excited about starting your career in this field, so don’t hold back on expressing why you’re keen to join Highland Fuels.
Tailor Your CV:Make sure your CV is tailored to the Digital Credit Control Apprentice role. Highlight any relevant skills or experiences, even if they’re from school or previous jobs. We love seeing how you can relate your background to what we do!
Be Professional Yet Friendly:Since you'll be dealing with customers, it’s important to strike the right tone in your application. Use a friendly yet professional voice to show us you can communicate well, just like you would when speaking to customers about their accounts.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company there!
How to prepare for a job interview at QA
✨Know Your Numbers
Since this role is all about finance and accounts, brush up on basic financial concepts. Be ready to discuss how you handle numbers and any relevant experience, even if it's just from school projects or personal budgeting.
✨Familiarise Yourself with CODAS
Do a bit of research on the CDS system mentioned in the job description. Understanding what it does and how it might be used in credit control will show your enthusiasm and readiness to learn.
✨Practice Your Communication Skills
As you'll be dealing with customers, practice speaking clearly and confidently. Role-play common scenarios, like explaining overdue accounts, to demonstrate your friendly and professional manner during the interview.
✨Show Your Organisational Skills
Think of examples where you've had to prioritise tasks or manage your time effectively. Being organised is key in this role, so share how you keep track of your responsibilities, especially during busy periods.
