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- Tasks: Provide 1st line IT support and troubleshoot technical issues in a dynamic environment.
- Company: Join Star Refrigeration, the UK's largest independent industrial refrigeration engineering company.
- Benefits: Enjoy 35 days annual leave, private medical insurance, and a generous pension scheme.
- Why this job: Kickstart your IT career with hands-on experience and professional development opportunities.
- Qualifications: No prior experience needed; just bring your passion for tech and problem-solving skills.
- Other info: 90% of apprentices secure permanent roles after completing their training.
The predicted salary is between 18564 - 18564 £ per year.
About Star Refrigeration
Star Refrigeration is the UK's largest independent industrial refrigeration engineering company, founded in 1970, working with customers from design to commissioning and maintenance, supported by a nationwide branch structure. The company is comprised of six business units and currently has around 450 employees throughout the group. We are an Investors in People Platinum accredited employer and recognise the important role our employees play in our success which is why they are at the heart of everything we do. We aim to support and encourage our employees to pursue their interests and provide development opportunities to ensure they have rewarding and fulfilling careers.
About the role
We are currently recruiting for an IT Support Engineer to join their growing team. Working in a fast‑paced environment the successful candidate will provide excellent technical support to all colleagues across the business. The role will be based at their head office in Thornliebank, Glasgow. The successful candidate will report to the IT Infrastructure Lead and be responsible for supporting first line technical issues and identifying areas for continuous improvement. Alongside this, you'll be working with QA to complete your apprenticeship in Digital Technologies - IT Support SCQF 8.
Responsibilities
- 1st line IT support relating to technical issues involving Microsoft's core business applications and operating systems
- Installation work including PC, printers, switches and software deployments
- Respond to and triage incoming calls and emails
- Clear documentation in the helpdesk system of all tasks carried out
- Communication with users as required, keeping them informed of ticket progress and notifying them of impending changes or agreed outages
- Work closely with other team members to ensure effective communication
- Escalate helpdesk cases that require engineer level support
- Understand and adhere to service processes
Who we're looking for
We are seeking a motivated individual who is well organised and able to manage a varied workload, working with multiple stakeholders. The successful candidate will have excellent interpersonal and communication skills, excellent technical knowledge, a proactive hands‑on approach to problem solving, plus the ability to prioritise and work well under pressure. Experience of working within a similar environment would be beneficial however, training will be provided.
If you're passionate about tech, ready to take the next step of your IT career and join a company dedicated to developing you professionally then this could be the one for you, apply below!
Salary: £18,564 per annum
Working hours: 39 hours per week, Monday to Thursday 8.30am to 5pm and Friday 8:30am - 4pm
Benefits
- Annual leave: 35 days inclusive of bank holidays
- Pension: 8% non‑contributory pension with option to make additional voluntary contributions with company top up based on the level of AVC's
- Twice yearly salary reviews with reference to RPI
- Professional development: biannual reviews on development to encourage career growth
- Private medical insurance available after 6 months of employment with additional family option
- Permanent health insurance: generous long term illness cover equal to 50% of salary with continuation of company pension contributions
- Life assurance: 6 × annual salary
- Employee assistance programme: 24/7 phoneline offering practical support and access to counsellors
- Star share ownership plan: option to become a company shareholder through pre‑tax saving scheme
- Cycle to work and electric vehicle leasing salary sacrifice schemes
- Annual company profitability bonus
- Employee milestone awards, including increased holiday entitlement
Future prospects
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
Important information
This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support. Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 8.
If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!
Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
IT Support Engineer Apprentice. Job in Glasgow Education & Training Jobs employer: QA
Contact Detail:
QA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer Apprentice. Job in Glasgow Education & Training Jobs
✨Tip Number 1
Get to know the company! Research Star Refrigeration and understand their values and culture. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your technical skills! Since you'll be providing IT support, brush up on your knowledge of Microsoft applications and troubleshooting techniques. Being able to demonstrate your skills in real-time can really set you apart from other candidates.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're proactive and serious about landing this apprenticeship. Don’t wait too long, as positions can fill up quickly!
We think you need these skills to ace IT Support Engineer Apprentice. Job in Glasgow Education & Training Jobs
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Engineer role. Highlight any relevant experience or skills that match the job description, like your technical knowledge and problem-solving abilities. We want to see how you fit into our team!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for tech and why you want to join Star Refrigeration. Keep it concise but engaging, and don’t forget to mention your eagerness to learn and grow with us.
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your application reflects your interpersonal skills. Whether it's in your CV or cover letter, demonstrate how you can effectively communicate with colleagues and users alike.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, it shows us you’re serious about joining our team at Star Refrigeration!
How to prepare for a job interview at QA
✨Know Your Tech Basics
Make sure you brush up on your knowledge of Microsoft’s core business applications and operating systems. Being able to discuss these confidently will show that you're ready for the technical challenges of the role.
✨Practice Problem-Solving Scenarios
Think about common IT support issues and how you would resolve them. Prepare to share examples of how you've tackled tech problems in the past, even if they were in a different context. This will demonstrate your proactive approach to problem-solving.
✨Show Off Your Communication Skills
Since you'll be communicating with users regularly, practice explaining technical concepts in simple terms. During the interview, make sure to listen actively and respond clearly to questions, showcasing your interpersonal skills.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company culture, team dynamics, or the apprenticeship programme. This shows your genuine interest in the role and helps you assess if it's the right fit for you.