At a Glance
- Tasks: Provide 1st line IT support and troubleshoot hardware/software issues.
- Company: Join Allied Vehicles, a leading automotive and mobility solutions provider.
- Benefits: Enjoy 25 days leave, company pension, and employee discounts.
- Other info: 90% of apprentices secure permanent roles; excellent career progression opportunities.
- Why this job: Gain hands-on experience while working towards a recognised IT qualification.
- Qualifications: Strong interest in IT and technology; no prior experience required.
The predicted salary is between 18000 - 25000 € per year.
Allied Vehicles are offering an exciting opportunity for an IT Support Engineer Apprentice to join our team while working towards a Technical Apprenticeship in IT Support (SCQF Level 8) with QA. Allied Vehicles is one of the UK’s leading automotive and mobility solution providers, specialising in vehicle manufacturing, adaptation, and support services. With a strong reputation for innovation and quality, Allied Vehicles offers a supportive environment where apprentices can develop their skills, gain real responsibility, and build a long-term career.
- Providing 1st line IT support via the service desk
- Diagnosing and troubleshooting hardware and software issues
- Installing and supporting company-approved software
- Assisting with IT projects and general departmental tasks
A recognised SCQF Level 8 qualification in IT Support
Hands-on experience in a professional IT environment
Strong interest in IT and technology
Full-time, 37.5 hours per week
25 days annual leave + bank holidays
Company pension and annual profit share
Cycle-to-work scheme & employee discounts
Free on-site parking and staff facilities
24/7 virtual GP access and wellbeing support
Career progression and annual salary reviews
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
If you are interested in this vacancy please apply below as soon as possible.
IT Service Desk Engineer/Help Desk in Glasgow employer: QA
Allied Vehicles is an exceptional employer, offering a dynamic and supportive environment for IT Support Engineer Apprentices to thrive. With a strong focus on employee growth, apprentices benefit from hands-on experience, a nationally recognised qualification, and a range of perks including generous annual leave, a company pension, and wellbeing support. Located in a forward-thinking automotive and mobility solutions firm, this role provides the perfect platform for a rewarding career in IT.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Engineer/Help Desk in Glasgow
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to IT support. We recommend doing mock interviews with friends or family to build your confidence and get feedback.
✨Tip Number 3
Showcase your skills! Create a portfolio or a personal project that highlights your IT abilities. This can be a great conversation starter during interviews and shows your passion for technology.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace IT Service Desk Engineer/Help Desk in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the IT Support Engineer role. Highlight any relevant projects or coursework that showcase your interest in IT and technology.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about IT support. Share specific examples of how you've tackled tech challenges in the past, and express your enthusiasm for joining our team at Allied Vehicles.
Showcase Your Problem-Solving Skills:In your application, emphasise your ability to diagnose and troubleshoot issues. We love candidates who can think on their feet, so share any experiences where you’ve successfully resolved tech problems.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with Allied Vehicles.
How to prepare for a job interview at QA
✨Know Your Tech
Brush up on your technical knowledge related to IT support. Familiarise yourself with common hardware and software issues, as well as the tools and systems used in a help desk environment. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific examples of how you've diagnosed and resolved IT issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your ability to think critically and act effectively under pressure.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and the types of projects you might work on. This shows that you're not just interested in the job, but also in how you can contribute to the team and grow within the company.
✨Practice Good Communication
As an IT Service Desk Engineer, clear communication is key. Practice explaining technical concepts in simple terms, as you may need to assist users who aren't tech-savvy. During the interview, be sure to listen actively and respond clearly to questions to showcase your communication skills.
