At a Glance
- Tasks: Support the team with digital and IT needs while delivering excellent customer service.
- Company: KG Business Services, a growing accountancy firm in Clydebank.
- Benefits: Friendly office environment, free parking, and a chance to secure permanent employment.
- Other info: 90% of apprentices secure permanent roles after completing their apprenticeship.
- Why this job: Gain valuable experience and a nationally recognised qualification while working in a supportive team.
- Qualifications: Eagerness to learn, good communication skills, and attention to detail.
The predicted salary is between 16000 - 16000 £ per year.
Based in Clydebank, KG Business Services is a growing accountancy and business support firm providing a range of financial services to individuals and small businesses across the UK. The company specialises in bookkeeping, payroll, tax returns and self‑assessment, helping clients manage their finances accurately and efficiently. KG Business Services are looking for a Digital Support Apprentice to support their growing team, providing a professional service while supporting the organisation's digital and IT needs. The role ensures smooth day‑to‑day operations by delivering excellent customer service and assisting with technical and digital support to colleagues.
What will I be doing?
- First responder to incoming calls and enquiries from visitors and clients and acting as first response for the office email ticketing system on Microsoft Outlook.
- Become a "superuser" on BrightManager - accounts and booking software - to assist in automating client onboarding, task management, and communication, and supporting other members of the team with queries.
- Utilising financial software Xero to support financial processes including invoices, checking PO's and ensuring payments are processed in a timely manner to ensure smooth cash flow.
- Maintain and organise the digital filing system on their internal bespoke filing system.
- Inputting and updating client information on Microsoft Excel to ensure all information is up to date before uploading to the internal digital filing system - ensuring accuracy and that information is held in line with GDPR.
- Management of the diaries of management and directors; scheduling appointments and managing room bookings.
- Collaborate and communicate with team members to process documents in a timely manner to ensure efficient workflow.
- Provide basic IT support to staff (e.g. troubleshooting hardware, software, and login issues), helping to manage user accounts, passwords, and access permissions.
- Assist with inventory management of office supplies and equipment and ordering supplies online if necessary.
- Maintaining a clean and welcoming environment.
What do I need to be successful?
- Desire and willingness to learn.
- Ability to work independently and as part of a team.
- Good time management skills.
- Strong communication skills.
- Attention to detail.
Salary: £16,000 per annum
Working hours: Monday to Friday, 9am - 5pm
Benefits:
- Warm and friendly office environment.
- Free parking.
Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
Important information: This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support. Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.
Digital Support Apprentice in Glasgow employer: QA
KG Business Services is an excellent employer located in Clydebank, offering a warm and friendly office environment that fosters collaboration and professional growth. As a Digital Support Apprentice, you will benefit from comprehensive training and mentorship, ensuring you develop essential skills while enjoying a supportive work culture. With a strong focus on employee development, 90% of apprentices secure permanent roles post-completion, making this an ideal opportunity for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Support Apprentice in Glasgow
✨Tip Number 1
Get to know the company inside out! Research KG Business Services, their values, and the services they offer. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for clients, being clear and confident on the phone and via email is key. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Show off your tech skills! Familiarise yourself with tools like Microsoft Outlook and Excel before your interview. If you can demonstrate your ability to navigate these platforms, it’ll give you a leg up in the selection process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Digital Support Apprentice in Glasgow
Some tips for your application 🫡
Show Your Enthusiasm:Let your passion for learning and technology shine through in your application. We want to see that you're excited about the Digital Support Apprentice role and ready to dive into the world of accountancy and IT support.
Tailor Your CV:Make sure your CV highlights relevant skills and experiences that match the job description. We love seeing attention to detail, so customise it to show how you can contribute to our team at KG Business Services.
Craft a Catchy Cover Letter:Your cover letter is your chance to tell us why you're the perfect fit for this role. Keep it friendly and professional, and don’t forget to mention any experience with customer service or digital tools that could help you excel.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at QA
✨Know Your Stuff
Familiarise yourself with KG Business Services and their offerings. Understand the basics of bookkeeping, payroll, and financial software like Xero. This will show your genuine interest in the role and help you answer questions confidently.
✨Show Off Your Communication Skills
As a Digital Support Apprentice, you'll be the first point of contact for clients. Practice clear and concise communication. During the interview, demonstrate your ability to explain technical concepts simply, as this will be crucial in your day-to-day tasks.
✨Be Ready to Problem-Solve
Prepare for situational questions that test your problem-solving skills. Think of examples where you've successfully resolved issues, whether in a work or academic setting. Highlight your ability to troubleshoot IT problems or manage time effectively.
✨Ask Smart Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
