At a Glance
- Tasks: Support customers and manage requests while learning essential digital skills.
- Company: Join Manpower, a global leader in recruitment with over 70 years of experience.
- Benefits: Enjoy 25 days leave, a pension scheme, and continuous learning opportunities.
- Other info: 90% of apprentices secure permanent roles after completing the programme.
- Why this job: Kickstart your career with hands-on experience and a nationally recognised qualification.
- Qualifications: Good communication skills and a positive attitude are key.
The predicted salary is between 19500 - 19500 £ per year.
About Manpower: We’re Manpower, a global leader in recruitment for over 70 years. We’re teaming up with a top IT client in Glasgow, and we’re looking for enthusiastic young people like you to join our team as an apprentice. This is your chance to learn new skills and start an amazing career!
About the role: As a Digital Customer Support Apprentice for our Inside Sales team, you will be the first point of contact for requests via inbound calls and inbox management. You will perform back-office functions and be responsible for tasks related to the effective execution and support of the end-to-end sales cycle processes. You will provide vital support to Account Managers by managing incoming requests and navigating to the appropriate individual.
Duties will include:
- Providing helpdesk support by responding to tickets requests from internal and external colleagues and partners via incoming calls and Outlook.
- Prioritising requests in order of importance along with managing any escalations through customer and partner engagement.
- Becoming a user expert in CRM to create and manage quotations for customers.
- Collaborating with colleagues using Teams to provide business updates on account opportunities to advise on revenue, close dates etc and oversee sales cycle process.
- Daily use of Microsoft Excel to input business pipelines for account managers and preparing business reports by evaluating opportunity data from CRM.
Desirable skills:
- Competent in MS Word, Excel, Outlook, PowerPoint would be beneficial.
- Excellent communication skills, both verbal and written.
- Motivation, hard work, and good organisation.
- A positive attitude towards work and studies.
- Enjoy working as part of a team and independently.
Salary: £19,500 per annum. Working hours: Monday to Friday, 9am - 5.30pm.
Benefits:
- 25 days annual leave plus 8 bank holidays.
- Company pension scheme.
- Access to continuous learning opportunities, mentorship programs, and clear career progression paths with our learning and development manager.
- Work for a company that cares about sustainability and giving back.
Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
Important information: This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.
If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!
Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
Digital Customer Support Apprentice in Glasgow employer: QA
At Manpower, we pride ourselves on being an excellent employer, offering a vibrant work culture in Glasgow that fosters growth and development. As a Digital Customer Support Apprentice, you'll benefit from comprehensive mentorship, continuous learning opportunities, and a clear path for career progression, all while enjoying a supportive environment that values sustainability and community impact. With competitive benefits like 25 days of annual leave and a company pension scheme, we are committed to helping you build a meaningful and rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Customer Support Apprentice in Glasgow
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Manpower and their IT client. Understanding their values and culture will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your skills and experiences.
✨Tip Number 3
Show your enthusiasm! When you’re chatting with the interviewer, let your passion for customer support and learning shine through. A positive attitude can set you apart from other candidates.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows appreciation and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Digital Customer Support Apprentice in Glasgow
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion shine through! We want to see how excited you are about the Digital Customer Support Apprentice role and what makes you a great fit for our team.
Tailor Your CV:Make sure to customise your CV for this specific role. Highlight any relevant skills or experiences that align with the job description, especially your communication skills and proficiency in Microsoft Office.
Craft a Catchy Cover Letter:Your cover letter is your chance to tell us why you’re the perfect candidate. Keep it concise, but make sure to include examples of your motivation and how you can contribute to our Inside Sales team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our awesome team!
How to prepare for a job interview at QA
✨Know Your Role Inside Out
Before the interview, make sure you understand the Digital Customer Support Apprentice role thoroughly. Familiarise yourself with the key responsibilities like managing incoming requests and using CRM systems. This will help you answer questions confidently and show your enthusiasm for the position.
✨Show Off Your Tech Skills
Since the job involves using Microsoft Excel, Word, and Outlook, brush up on these tools. Be ready to discuss how you've used them in the past or how you plan to use them in this role. Mention any relevant projects or experiences that highlight your competence with these applications.
✨Practice Your Communication Skills
As you'll be the first point of contact for customers, strong communication is key. Practice answering common interview questions clearly and concisely. You might even want to do a mock interview with a friend to get comfortable expressing your thoughts verbally.
✨Demonstrate Your Team Spirit
This role requires collaboration with colleagues, so be prepared to discuss your experience working in teams. Share examples of how you've contributed to group projects or supported your peers. Highlighting your positive attitude and teamwork skills will make you stand out!
