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- Tasks: Provide first line IT support and assist with Azure cloud technologies.
- Company: Gerald Edelman is a leading London-based firm of chartered accountants since 1946.
- Benefits: Enjoy hybrid working, flexible hours, 25 days leave, and various health perks.
- Why this job: Gain hands-on experience in IT support while developing cloud skills in a supportive environment.
- Qualifications: 3 GCSEs at grades 4+ and a passion for technology are required.
- Other info: Potential for salary progression and mentoring from senior staff.
Founded in 1946, Gerald Edelman is a firm of chartered accountants in London. We advise individuals and businesses in the UK and abroad, providing a range of business advisory and professional services.
This role combines first line IT support with a development pathway into Azure cloud technologies, supporting Gerald Edelman's cloud-first efficiency strategy while building foundational technical skills.
Responsibilities:- Provide front line technical support for users on Microsoft 365, standard IT issues and professional services application support (Accounting, Audit, Tax, etc)
- Assist with basic Azure environment monitoring and maintenance tasks
- Help manage user accounts and permissions in Azure Active Directory
- Support basic troubleshooting of cloud-connected applications
- Assist with hardware setup, configuration, and connectivity issues
- Document common problems and solutions in the knowledge base
- Gradually take on increased responsibility for Azure infrastructure tasks
- Support the implementation of cloud automation initiatives
- Enthusiasm for technology with specific interest in cloud computing
- Customer service orientation and good communication skills
- Problem-solving aptitude and logical thinking
- Willingness to learn and adapt to new technologies
- Basic IT knowledge with eagerness to develop cloud expertise
- Team player mindset with ability to follow established processes
- Detail-oriented approach to documentation and procedures
- Initial focus on core IT support skills and Microsoft 365 fundamentals
- Progress to Azure Fundamentals (AZ-900) certification within first year
- Gradual involvement in cloud infrastructure projects
- Increasing responsibility for Azure resource management
- Mentoring from senior technical staff on cloud architecture
- 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
- GCSE Maths and English (or equivalents) at grades 3+ (D or above)
- Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
- You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme.
- If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
Benefits:
- Hybrid working
- Flexible working hours
- 25 days annual leave (plus bank holidays)
- An additional day off to celebrate your birthday
- Summer Fridays
- Bank holiday flexibility
- Enhanced maternity and paternity leave policies
- Regular social events
- Friday lunches
- Perkbox benefits platform
- A variety of committees for you to be a part of, such as The Gerald Edelman Foundation, Mental Health Committee and The Team Liaison Committee
- Growth and development
- Mentoring and buddy schemes
- Study loan (if applicable)
- Bonus scheme
- Potential for salary progression as Azure responsibilities increase
- Comprehensive training package including certification costs
- Option to join our private medical scheme
- Quarterly webinars with WorkLifeWell
- Cycle to work scheme
- Office wellbeing room
- Employee Assistance Programme
- Healthcare cash plan
- Various sporting initiatives including sponsored charity runs and weekly five-a-side football
- Annual season ticket loan
- Introductory fee for client or recruitment referral
- Professional subscription
- Support for professional examinations
- Life assurance
First Line IT Support Apprentice employer: QA
Contact Detail:
QA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First Line IT Support Apprentice
✨Tip Number 1
Familiarise yourself with Microsoft 365 and Azure basics. Since the role involves supporting users on these platforms, having a solid understanding of their functionalities will help you stand out during interviews.
✨Tip Number 2
Showcase your customer service skills. This position requires a strong customer service orientation, so be prepared to discuss any previous experiences where you've successfully resolved issues or helped others.
✨Tip Number 3
Demonstrate your enthusiasm for technology. Be ready to talk about any personal projects or interests related to IT and cloud computing, as this will highlight your passion and willingness to learn.
✨Tip Number 4
Network with current or former employees of Gerald Edelman. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
We think you need these skills to ace First Line IT Support Apprentice
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the First Line IT Support Apprentice role. Emphasise any customer service experience, technical skills, and your enthusiasm for technology.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT and cloud computing. Mention why you are interested in working for Gerald Edelman and how you can contribute to their cloud-first efficiency strategy.
Highlight Relevant Qualifications: Clearly list your GCSEs or equivalent qualifications, especially in Maths and English. If you have any additional certifications or relevant coursework, be sure to include those as well.
Showcase Your Willingness to Learn: In your application, express your eagerness to develop your skills in Azure and cloud technologies. Mention any self-study or projects you've undertaken related to IT or cloud computing.
How to prepare for a job interview at QA
✨Show Your Enthusiasm for Technology
Make sure to express your genuine interest in technology and cloud computing during the interview. Share any personal projects or experiences that demonstrate your passion, as this will resonate well with the interviewers.
✨Prepare for Common IT Scenarios
Familiarise yourself with common IT support issues, especially those related to Microsoft 365 and Azure. Be ready to discuss how you would approach troubleshooting these problems, showcasing your problem-solving skills.
✨Demonstrate Customer Service Skills
Since this role involves front line support, highlight your customer service orientation. Prepare examples of how you've effectively communicated with users or resolved their issues in the past, even if it's from a non-technical background.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's cloud strategy and the role's development pathway. This shows your eagerness to learn and engage with the team, making a positive impression on the interviewers.
