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For Companies At a Glance
- Tasks: Join our End User Support team to provide top-notch technical support and resolve customer incidents.
- Company: Cybit is a leading IT consultancy with a focus on Managed Services, Data & Analytics, and Cyber Security.
- Benefits: Enjoy a bonus scheme, 34 days annual leave, healthcare cash plan, and more perks!
- Why this job: This apprenticeship offers hands-on experience in a dynamic environment with growth opportunities.
- Qualifications: 3 GCSEs at grades 4+ and a passion for technology are essential.
- Other info: Potential to advance into leadership roles or technical consultancy after the apprenticeship.
Job Description
About Cybit:
Our success is people powered, and we're on a mission to work with the best. We operate out of three offices, Berkshire, Newcastle & Belfast, and have 150 employees across Cybit. We have great relationships with our vendors, and we’re a Microsoft Gold Partner, Qlik Select Partner, Alteryx Premier Partner, AWS Advanced Consulting Partner, Palo Alto Platinum Innovator, F5 Gold Partner and more!
Within our Managed Services division, we work closely with customers providing technical support and maintenance to all supported IT business users, systems, hardware, and applications. As well as our Managed Service division, we also have Data & Analytics and Cyber Security specialist arms to the business, setting us apart from other IT consultancies.
About the role:
Rapid growth, huge opportunities and exciting challenges mean we're looking for brilliant people to join our team here at Cybit.
Working within the End User Support team you will be providing expert technical support and ensuring incidents and requests are resolved in an efficient and professional manner in line with service level commitments.
Responsibilities:
- Providing a high level of customer service to customers via telephone, email, and customer portal.
- Gathering information from customers regarding their incidents and recording accurately on the service management tool.
- Prioritising incidents and requests ensuring they are resolved within service level commitments and escalating them to 1st/ 2nd/3rd line when appropriate.
- Various administration duties such as receiving, packing, and dispatching goods.
- Resolving incidents and requests in a logical and thorough approach. This may include using technologies such as Windows, Active Directory, 365 and Citrix.
Desirable skills:
- Basic understanding of Microsoft suite: They should have a basic grasp of the workings of Windows 10 Desktop & Office 365 applications.
- Customer service skills: The ability to speak with customers in a polite, friendly and helpful manner and convey technical information to non-technical people.
- Eagerness to learn: This is an apprenticeship, so a strong desire to gain knowledge and develop skills is crucial.
- Adaptability: Managed Services is constantly evolving, so someone who can keep up with new trends and technologies will be successful.
- Strong work ethic: This role will require someone who is reliable, hardworking, and can meet deadlines. The ability to prioritise tasks is essential.
- Communication skills: They should be able to communicate effectively with colleagues, both verbally and in writing.
- Teamwork: The ability to collaborate effectively with 1st / 2nd / 3rd line teams, as well as key stakeholders, is essential.
- Interest in technology: A passion for IT, its role in business and the desire to progress a career in the industry, is essential.
Entry requirements:
- 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
- GCSE Maths and English (or equivalents) at grades 3+ (D or above)
- Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
For more information please visit the UK ENIC website.
Working hours:
37.5 hours per week.
Benefits:
- Bonus scheme.
- Pension scheme.
- 34 days annual leave including
End User IT Apprentice employer: QA
Contact Detail:
QA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land End User IT Apprentice
✨Tip Number 1
Familiarise yourself with the technologies mentioned in the job description, such as Windows, Active Directory, and Office 365. Having a basic understanding of these tools will help you stand out during interviews and demonstrate your eagerness to learn.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've effectively communicated with others in previous roles or experiences. This will highlight your ability to convey technical information to non-technical users, which is crucial for this position.
✨Tip Number 3
Research Cybit and its partnerships to understand their business model and values. Being knowledgeable about the company will allow you to tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Demonstrate your adaptability by discussing any experiences where you've had to learn new technologies or processes quickly. This will illustrate your readiness to thrive in a constantly evolving Managed Services environment.
We think you need these skills to ace End User IT Apprentice
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and skills required for the End User IT Apprentice position. Tailor your application to highlight how your background aligns with these requirements.
Craft a Strong CV: Your CV should clearly outline your educational background, relevant skills, and any experience related to IT support or customer service. Use bullet points for clarity and ensure it is well-structured.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific skills that make you a good fit, such as your understanding of Microsoft applications and your eagerness to learn.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at QA
✨Show Your Customer Service Skills
Since this role involves providing technical support, it's crucial to demonstrate your customer service abilities. Be prepared to share examples of how you've helped others in the past, whether through previous jobs, school projects, or even personal experiences.
✨Familiarise Yourself with Relevant Technologies
Brush up on your knowledge of Windows 10, Office 365, and other technologies mentioned in the job description. Being able to discuss these tools confidently will show that you're serious about the role and ready to hit the ground running.
✨Express Your Eagerness to Learn
As an apprentice, your willingness to learn is key. Be sure to convey your enthusiasm for gaining new skills and knowledge during the interview. Share specific areas you’re excited to explore within IT and how you plan to develop your expertise.
✨Demonstrate Teamwork and Communication Skills
This position requires effective collaboration with various teams. Prepare to discuss instances where you've worked well in a team setting and how you communicated effectively with others. Highlighting these experiences will show that you can thrive in a collaborative environment.