At a Glance
- Tasks: Support the Edinburgh office with tech-savvy skills and creative ideas.
- Company: Join Ryden, a leading independent firm of surveyors with a collaborative culture.
- Benefits: Enjoy a competitive salary, excellent pension, private healthcare, and career development.
- Other info: Opportunity to grow in a diverse and inclusive workplace.
- Why this job: Be part of a dynamic team and make a real impact in a fast-paced environment.
- Qualifications: Strong IT skills, customer service passion, and a flexible, proactive attitude.
The predicted salary is between 23132 - 23132 € per year.
About Ryden
Ryden is a leading independent firm of surveyors specialising in all aspects of commercial property advice. With over 130 staff across offices in Edinburgh, Glasgow, and Aberdeen, we work with investors, developers, and occupiers in both the public and private sector. We strive to create a dynamic, engaging, and collaborative working environment for all our teams because we firmly believe that our people are crucial to the success and growth of Ryden. Our approach to recruitment and our workplace culture provides equal opportunities to all. We are widening the entry points to a career with Ryden and ensuring our people are well supported as they progress. Throughout our business, we maintain a strong commitment to act ethically, contribute positively to our communities, and lessen our impact on the environment. We welcome applications from individuals from all backgrounds and are committed to fostering a diverse and inclusive workplace.
About the role
We currently have a vacancy in our Edinburgh office for a tech-savvy apprentice. This role is fundamental to the smooth running of the Edinburgh office and will be part of a team who support all who work in Edinburgh. The key attribute will be flexibility. No day will be the same meaning the successful candidate will need to be well organised, have great IT skills, be a multi-tasker, and someone who gets stuck in. We are flexible on daily working hours but we would like the post holder to be in our Edinburgh office every day. We would particularly like someone who can bring new and fresh ideas around report writing and AI.
Responsibilities
- Become a super user on our CRM System – “Alcium” – where you will create new jobs on the system, add, update and monitor properties, and create reports based on specific criteria as requested from colleagues.
- Using Canva, you will create and update brochures as well as edit maps and photos.
- Act as first response to incoming queries via phone and email, triaging and escalating when necessary.
- Create, update and send marketing campaigns.
- Use Google Mail to communicate internally and externally.
- Prepare and format tender documents using Microsoft Word.
- Use Microsoft Excel to input, maintain and update databases, as well as generate reports.
- Coordinate team diaries, travel, expenses, meeting rooms, and pool car as required.
- Assistance with AML checks/procedures.
Required skills
- Comfortable using Microsoft 365 packages and digital systems.
- Passion for customer service – enjoys talking with people.
- Flexible working approach.
- Thrives in a fast-paced environment.
- Team player.
- Pro-active and willingness to learn.
Salary: £23,132 per annum
Working hours: Monday to Friday, 9am - 5pm
Benefits
- Excellent pension scheme contribution.
- Life assurance.
- Private healthcare.
- Training, career development.
Digital Support Apprentice in Edinburgh employer: QA
At Ryden, we pride ourselves on being an excellent employer, offering a vibrant and collaborative work culture that values diversity and inclusion. Our Edinburgh office is not only a hub for professional growth but also provides ample opportunities for apprentices to develop their skills in a supportive environment, with access to comprehensive training and career development programmes. With competitive benefits such as a strong pension scheme, private healthcare, and a commitment to ethical practices, Ryden is dedicated to fostering a workplace where every employee can thrive and contribute meaningfully.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Support Apprentice in Edinburgh
✨Tip Number 1
Get to know the company! Research Ryden and understand their values, especially their commitment to community and diversity. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your tech skills! Since this role is all about being tech-savvy, brush up on your Microsoft 365 and CRM systems. Maybe even create a mock report or brochure using Canva to showcase your creativity during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend any local events. This can give you insider info about the company culture and might just land you a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Ryden team and ready to dive into the digital support world.
We think you need these skills to ace Digital Support Apprentice in Edinburgh
Some tips for your application 🫡
Show Your Tech Savvy Side:Make sure to highlight your IT skills in your application. Mention any experience you have with CRM systems, Microsoft 365, or design tools like Canva. We want to see how you can bring fresh ideas to the table!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the role. Use keywords from the job description to show us you’re the perfect fit for our team.
Be Yourself:We love authenticity! Let your personality shine through in your application. Share your passion for customer service and any relevant experiences that showcase your flexibility and teamwork.
Apply Through Our Website:For the best chance of success, make sure to apply through our website. It’s the easiest way for us to keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at QA
✨Know Your Tech
Make sure you brush up on your knowledge of CRM systems, especially Alcium. Familiarise yourself with its features and think about how you can leverage it to improve processes. Being able to discuss specific functionalities will show that you're ready to hit the ground running.
✨Show Off Your Creativity
Since you'll be using Canva for creating brochures and marketing materials, prepare a few examples of your design work or ideas you have in mind. This will demonstrate your creativity and willingness to contribute fresh ideas right from the start.
✨Be Ready to Multi-task
The role requires flexibility and the ability to juggle multiple tasks. Think of examples from your past experiences where you've successfully managed several responsibilities at once. This will help you illustrate your organisational skills during the interview.
✨Emphasise Your Customer Service Skills
As the first point of contact for queries, it's crucial to highlight your passion for customer service. Prepare to share instances where you've gone above and beyond to assist someone, showcasing your proactive approach and team spirit.
