At a Glance
- Tasks: Be the go-to person for IT support and help solve tech issues.
- Company: Join Connectus Group, a leader in managed services with 20 years of experience.
- Benefits: Enjoy extra holiday for your birthday, study support, and free tickets to events.
- Other info: Great opportunities for growth in a dynamic and fun workplace.
- Why this job: Kickstart your career in tech while earning and learning in a supportive environment.
- Qualifications: 3 GCSEs at grades 4+ and a passion for technology.
The predicted salary is between 18000 - 25000 € per year.
About Connectus Group: Connectus Group Limited has over 20 years of experience delivering managed services to public sector clients, technology partners, schools, SMEs, and large corporations across the UK. Our solutions empower businesses to work faster, smarter, and more securely. We offer services in connectivity, network and cybersecurity, voice, IT support, and data storage and backup.
Responsibilities:
- Act as the first point of contact for IT support queries via phone and email.
- Log and manage incidents using service management tools.
- Resolve issues in line with SLAs or escalate to second/third-line support when necessary.
- Attend customer sites for installations and troubleshooting.
- Assist in building and supporting VOIP platforms and full-fibre networks.
- Maintain accurate documentation for hardware and software systems.
- Support senior engineers on projects and complex faults.
Desirable skills:
- Windows 11 and Office 365.
- Basic networking concepts.
- LAN/WAN technologies (routers, switches, firewalls).
- Fibre optic communications.
- VOIP, SIP, ISDN.
- Broadband technologies (ADSL/VDSL, FTTC, FTTP, Point-to-Point).
- Strong customer service focus.
- Proactive and able to work under pressure.
- Good initiative and problem-solving skills.
- Full UK driving license.
Entry requirements:
- 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject.
- GCSE Maths and English (or equivalents) at grades 3+ (D or above).
- Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject.
- You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
- If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
Working hours: Monday to Friday, 8am - 5pm.
Benefits:
- Extra holiday for your birthday.
- Ability to take up to 5x unpaid annual leave days.
- Length of service awards.
- Free on-site parking.
- Study support.
- Team-building and social events.
- Free tickets to sporting events with hospitality.
- Referral bonuses.
Future prospects: Opportunity to progress within a growing technical organisation.
About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we’re a top 50 training provider, dedicated to helping you succeed.
Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
IT Support Apprentice in Doncaster employer: QA
Connectus Group Limited is an exceptional employer, offering a supportive work culture that prioritises employee growth and development. With a focus on managed services for diverse clients across the UK, employees benefit from hands-on experience in IT support, alongside unique perks such as extra holiday for birthdays, study support, and opportunities to attend sporting events. Join us to kickstart your career in a dynamic environment where your contributions are valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Apprentice in Doncaster
✨Tip Number 1
Get your networking game on! Attend local tech meetups or online forums to connect with industry professionals. This can help you learn about job openings and get insider tips on what employers are looking for.
✨Tip Number 2
Don’t underestimate the power of social media! Use platforms like LinkedIn to showcase your skills and connect with potential employers. Engage with posts related to IT support and join relevant groups to increase your visibility.
✨Tip Number 3
Practice makes perfect! Prepare for interviews by doing mock sessions with friends or family. Focus on common IT support scenarios and how you would handle them, so you feel confident when it’s your turn in the hot seat.
✨Tip Number 4
Apply through our website! We’re always on the lookout for passionate individuals like you. Make sure to tailor your application to highlight your customer service skills and any relevant tech knowledge you have.
We think you need these skills to ace IT Support Apprentice in Doncaster
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support Apprentice role. Highlight any relevant experience or skills, especially those mentioned in the job description like Windows 11, Office 365, and customer service. We want to see how you fit into our team!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and connect your skills to what we do at Connectus Group. Let us know why you’re excited about joining our team and how you can contribute.
Show Off Your Problem-Solving Skills:In your application, don’t forget to mention any experiences where you’ve solved problems or provided excellent customer service. We love proactive individuals who can think on their feet, so share those stories with us!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company there!
How to prepare for a job interview at QA
✨Know Your Tech Basics
Make sure you brush up on your knowledge of Windows 11, Office 365, and basic networking concepts. Being able to discuss these topics confidently will show that you're ready to tackle the IT support role head-on.
✨Show Off Your Customer Service Skills
Since this role involves being the first point of contact for IT queries, it's crucial to demonstrate your strong customer service focus. Prepare examples of how you've helped others in the past, whether in a work or personal setting.
✨Practice Problem-Solving Scenarios
Think about common IT issues and how you would resolve them. Practising these scenarios can help you articulate your thought process during the interview, showcasing your initiative and problem-solving skills.
✨Ask Insightful Questions
Prepare some questions to ask at the end of your interview. This could be about the team dynamics, the types of projects you'll be working on, or how success is measured in the role. It shows you're genuinely interested and engaged!
