At a Glance
- Tasks: Manage service calls, support repairs, and maintain digital records in a sustainable tech environment.
- Company: Join Agilico, the UK's leader in Circular-First Managed Print Services.
- Benefits: Competitive salary, 23 days holiday, healthcare cash plan, and career growth opportunities.
- Other info: Receive dedicated support from a mentor and gain a nationally recognised qualification.
- Why this job: Make a real impact on sustainability while developing your skills in a supportive team.
- Qualifications: Good IT understanding, problem-solving skills, and effective communication.
The predicted salary is between 20000 - 20000 £ per year.
At Agilico we're on a journey to build a better future for our people and planet. We're proud to be the UK's pioneering Circular-First Managed Print Services business, leading sustainability in our sector. Instead of the traditional 'take-make-waste' model, our circular-first managed print services centre around refurbishing and recycling Multi-Functional Devices (MFDs) and parts wherever possible to cut carbon emissions, reduce landfill waste and provide a more cost-effective solution for our customers. As this part of our business grows, we are seeking a passionate individual to join our dedicated team in Edinburgh working in our purpose-built refurbishment centre to extend the lifespan of technology and reduce our environmental impact.
Responsibilities:
- Log, triage and manage all service calls using Agilico's digital ticketing platform (Vantage Online), ensuring accurate and timely updates on parts, labour and job status.
- Raise purchase orders, allocate parts to jobs, and maintain accurate digital records within company systems to support effective workflow management.
- Train to become a key user and super user of Vantage Online and associated digital platforms, supporting continuous improvement in system usage and processes.
- Support the diagnosis, repair and refurbishment of Multi-Functional Devices (MFDs), ensuring all activity is recorded digitally in line with company procedures.
- Maintain accurate documentation using Microsoft Office applications (including Outlook, Excel and Teams) to communicate, report and track work activities.
- Work collaboratively with engineers, workshop staff and management to prioritise tickets, coordinate parts, and ensure customer expectations are met.
- Assist with digital stock control and inventory management, tracking parts usage and identifying discrepancies through system reporting tools.
- Adhere to Agilico's quality, health & safety and data management standards, ensuring all records, service logs and documentation are complete, accurate and audit-ready.
What we are looking for:
- Good understanding of IT
- Hands on person
- Troubleshooting/problem solver
- Good communication
Salary: £20,000 per annum
Working hours: Monday to Friday, 9am to 5pm
Benefits:
- Opportunities to progress and grow your career
- 23 days holiday plus bank holidays, rising to 28 days after 5 years
- Stakeholder pension scheme & death in service benefit
- Agile Perks reward platform offering discounts and great deals
- Healthcare cash plan covering everyday expenses such as opticians, dentist etc
- Cycle to work scheme
- Volunteer days
- Referral bonuses if you nominate a friend or a new customer
- Employee Assistance Programme - free advice on relationships, mental health and financial planning and more.
- Enhanced maternity and paternity scheme
This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support. Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.
Digital Operative Apprentice employer: QA
Agilico is an exceptional employer, committed to fostering a sustainable future while providing a supportive and collaborative work environment in Edinburgh. As a Digital Operative Apprentice, you will benefit from comprehensive training, career progression opportunities, and a range of employee perks including a healthcare cash plan and generous holiday allowance, all while contributing to meaningful environmental initiatives.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Operative Apprentice
✨Tip Number 1
Get to know Agilico and their mission! Research their circular-first approach and sustainability efforts. This will not only help you understand the company better but also give you some great talking points during interviews.
✨Tip Number 2
Practice your troubleshooting skills! Since they’re looking for a hands-on person, brush up on your IT knowledge and problem-solving techniques. You could even set up mock scenarios to show off your skills when it comes to diagnosing issues.
✨Tip Number 3
Network with current employees or apprentices at Agilico. Reach out on LinkedIn or through mutual connections. They can provide insider tips and might even put in a good word for you!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll have access to all the latest opportunities and updates directly from Agilico.
We think you need these skills to ace Digital Operative Apprentice
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for sustainability and technology shine through. We want to see that you're genuinely excited about the role and how it contributes to a better future for our planet.
Tailor Your CV:Make sure your CV highlights relevant skills and experiences that align with the job description. Focus on your IT knowledge, problem-solving abilities, and any hands-on experience you have. We love seeing how you can fit into our team!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate when candidates communicate effectively, as this reflects the skills we value in our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our journey at Agilico!
How to prepare for a job interview at QA
✨Know Your Stuff
Before the interview, make sure you understand Agilico's mission and values, especially their focus on sustainability and the circular economy. Familiarise yourself with their digital ticketing platform, Vantage Online, and be ready to discuss how your skills can contribute to their goals.
✨Show Your Problem-Solving Skills
As a Digital Operative Apprentice, you'll need to troubleshoot and solve problems effectively. Prepare examples from your past experiences where you've successfully diagnosed issues or improved processes. This will demonstrate your hands-on approach and problem-solving abilities.
✨Communicate Clearly
Good communication is key in this role. Practice articulating your thoughts clearly and concisely. During the interview, be sure to listen actively and respond thoughtfully to questions, showing that you can collaborate well with engineers and management.
✨Be Ready to Learn
Agilico values growth and development, so express your eagerness to learn and adapt. Talk about your willingness to become a super user of their systems and how you plan to leverage the support from your mentor and skills coach to excel in your role.
