At a Glance
- Tasks: Support learners and ensure a positive experience while meeting team KPIs.
- Company: QA is a leading UK learning services organisation empowering over 250,000 learners annually.
- Benefits: Enjoy a competitive salary, remote work options, and a Data Technician Level 3 apprenticeship.
- Other info: Commitment to safeguarding and a comprehensive screening process for successful applicants.
- Why this job: Join a dynamic team focused on learner success and personal development in a supportive environment.
- Qualifications: Strong communication skills, customer-centric focus, and a desire to learn are essential.
The predicted salary is between 28800 - 42000 € per year.
Social network you want to login/join with:
Remote (ability to come to a QA office with advanced notice)
Full time, 37.5 hours per week
Competitive salary plus some great benefits
QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders.
By powering potential – the potential of over a quarter of a million learners a year. We empower them to push boundaries and thrive in the workplace.
Working within the Digital Learning team, this role will be responsible for providing support and guidance to learners, ensuring a positive learner experience, and meeting team KPIs. You will also be enrolled onto a Data Technician Level 3 apprenticeship.
Key Responsibilities:
- Deliver engaging Programme Launch sessions to groups of learners and provide feedback on Day 1 Learning Submissions, ensuring they meet the required criteria.
- Support the Digital Learning Consultants, other DLA’s (where appropriate), and Learning Specialists to ensure learners receive timely feedback and responses to queries within SLA.
- Be available on Zendesk online chat during working hours and respond promptly to learner queries.
- Monitor the Digital Apprenticeships mailbox and respond to queries related to your programme area.
- Engage professionally with employers and learners to update on progress and plan realistic progression.
- Handle customer questions and complaints in line with company policy where appropriate.
About you:
- Excellent verbal and written communication skills
- Ability to engage and motivate learners remotely
- Self-motivated with a customer-centric focus
- Strong planning and organisational skills
- Problem-solving ability using experience and knowledge to overcome barriers
- Desire to learn and develop
- Safeguarding awareness
QA is committed to safeguarding and promoting the welfare of children, young people, and adults with care and support needs. We expect all staff to share this commitment to creating a safe and inclusive environment. We comply with relevant legislation and best practices in safeguarding and safe recruitment.
This post is exempt from the Rehabilitation of Offenders Act 1974. A comprehensive screening process will be undertaken for successful applicants, including:
- Enhanced disclosure check
- Child Barring list check
- Medical fitness assessment
- Identity and right to work verification
- Provision of two references covering the previous three years and completion of a Criminal Declaration form prior to interview.
We look forward to welcoming dedicated individuals who share our commitment to safety and well-being.
#J-18808-LjbffrDigital Learning Advisor employer: QA
QA is an exceptional employer, offering a dynamic work culture that prioritises employee growth and development. As a Digital Learning Advisor, you will benefit from a competitive salary, flexible remote working options, and the opportunity to enrol in a Data Technician Level 3 apprenticeship, all while contributing to the empowerment of over a quarter of a million learners annually. Join us in creating a safe and inclusive environment where your skills can thrive and make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Learning Advisor
✨Tip Number 1
Familiarise yourself with the Digital Learning landscape. Understanding current trends and technologies in digital education will help you engage effectively with learners and demonstrate your knowledge during interviews.
✨Tip Number 2
Practice your communication skills, especially in a remote setting. Since you'll be engaging with learners online, being articulate and clear in your responses is crucial. Consider role-playing scenarios to build confidence.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples from your past experiences. Think of situations where you overcame challenges or improved learner engagement, as these will resonate well with the interviewers.
✨Tip Number 4
Research QA's commitment to safeguarding and inclusivity. Being knowledgeable about their policies and demonstrating your alignment with these values can set you apart as a candidate who truly understands the company's mission.
We think you need these skills to ace Digital Learning Advisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience and skills that align with the Digital Learning Advisor role. Focus on your communication skills, customer-centric approach, and any experience in digital learning or education.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for digital learning and your ability to engage and motivate learners. Mention specific examples of how you've supported learners in the past and how you can contribute to QA's mission.
Highlight Relevant Skills:In your application, emphasise your problem-solving abilities, planning and organisational skills, and any experience with online communication tools like Zendesk. These are crucial for the role and will help you stand out.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential for this position.
How to prepare for a job interview at QA
✨Showcase Your Communication Skills
As a Digital Learning Advisor, excellent verbal and written communication skills are crucial. Prepare to demonstrate your ability to engage and motivate learners during the interview. Consider sharing examples of how you've effectively communicated in previous roles.
✨Highlight Your Customer-Centric Approach
This role requires a strong focus on customer service. Be ready to discuss how you've handled customer queries or complaints in the past, and how you ensure a positive experience for learners. Use specific examples to illustrate your problem-solving abilities.
✨Demonstrate Your Organisational Skills
Strong planning and organisational skills are essential for this position. Prepare to talk about how you manage your time and tasks effectively, especially when supporting multiple learners. You might want to share tools or methods you use to stay organised.
✨Express Your Desire to Learn and Develop
QA values individuals who are self-motivated and eager to learn. Be sure to convey your enthusiasm for personal and professional development during the interview. Discuss any relevant training or courses you've undertaken and how they have prepared you for this role.
