At a Glance
- Tasks: Provide tech support and solve problems for schools using remote tools.
- Company: Join RM Education, a leader in educational technology solutions.
- Benefits: Gain hands-on experience while earning an apprenticeship qualification.
- Other info: Dynamic IT department with opportunities for growth and learning.
- Why this job: Kickstart your tech career and make a difference in education.
- Qualifications: Strong interest in technology and problem-solving skills required.
The predicted salary is between 18000 - 25000 £ per year.
About RM Education: RM don't just sell their own products, they provide and help manage all the leading technology brands and have close relationships with all the major hardware, software and freeware providers. In addition, through their Education Resources companies they deliver high quality resources for Early Years, Primary and SEN settings. They also work with assessment bodies throughout the UK and internationally providing exam marking solutions.
What's involved? They are now looking for a hardworking and motivated individual with a strong interest in technology to work within their busy IT department. You will be working full time while working towards your apprenticeship.
Responsibilities:
- Provide telephone technical support to South Lanarkshire Council establishments, providing advice and problem solving expertise on technical problems and queries.
- Problem resolution will be mainly using remote tools such as NetOp or Centrastage.
- Ensure systems are updated on a real time basis including detailed and accurate call notes.
- Ensure calls are progressed and closed in line with contracted service level agreements.
- Escalate any issues on call progression or customer issues (Some equipment handling may be required).
- Provide support for site visits to schools to resolve problems which we are unable to address remotely.
Digital Helpdesk Apprentice employer: QA
RM Education is an exceptional employer that fosters a dynamic and supportive work culture, perfect for those eager to grow in the technology sector. As a Digital Helpdesk Apprentice, you will benefit from hands-on experience while receiving comprehensive training, ensuring your professional development is prioritised. Located in South Lanarkshire, you'll enjoy a collaborative environment that values innovation and teamwork, making it an ideal place for aspiring tech enthusiasts.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Helpdesk Apprentice
✨Tip Number 1
Get to know RM Education and their tech offerings inside out. When you’re chatting with them, drop in some knowledge about their products and services. It shows you’re genuinely interested and have done your homework!
✨Tip Number 2
Practice your problem-solving skills! Since you'll be providing technical support, try simulating common tech issues and think through how you'd resolve them. This will help you feel more confident during the interview.
✨Tip Number 3
Don’t forget to showcase your communication skills. You’ll be on the phone a lot, so practice explaining tech concepts in simple terms. It’s all about making sure everyone understands, even if they’re not tech-savvy.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. Plus, it gives you a chance to stand out from the crowd and show us you’re serious about joining the team.
We think you need these skills to ace Digital Helpdesk Apprentice
Some tips for your application 🫡
Show Your Passion for Tech:Let us know why you're excited about technology! Share any relevant experiences or projects that highlight your interest. We love seeing candidates who are genuinely enthusiastic about the field.
Tailor Your Application:Make sure to customise your CV and cover letter for this role. Highlight skills and experiences that align with the responsibilities mentioned in the job description. We want to see how you fit into our team!
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at QA
✨Know Your Tech
Brush up on your technical knowledge before the interview. Familiarise yourself with common IT support tools like NetOp and Centrastage, as well as general troubleshooting techniques. This will show your genuine interest in technology and your readiness to tackle the role.
✨Practice Problem-Solving Scenarios
Prepare for potential problem-solving questions by thinking through scenarios you might encounter in the role. Consider how you would approach a technical issue over the phone or during a site visit. Practising these responses can help you feel more confident during the interview.
✨Show Your Communication Skills
Since you'll be providing telephone support, it's crucial to demonstrate strong communication skills. Practice explaining technical concepts in simple terms, as this will be key when helping users who may not be tech-savvy. Be ready to showcase your ability to listen and respond effectively.
✨Understand Service Level Agreements (SLAs)
Familiarise yourself with what SLAs are and why they matter in an IT support context. Being able to discuss how you would ensure calls are progressed and closed in line with SLAs will impress the interviewers and show that you understand the importance of customer service in this role.
