At a Glance
- Tasks: Join our team as a Digital Credit Control Apprentice and learn the ropes of finance.
- Company: Highland Fuels, a supportive employee-owned energy supplier based in Inverness.
- Benefits: Enjoy a competitive salary, private medical insurance, and 30 days holiday.
- Other info: 90% of apprentices secure permanent roles after completing their training.
- Why this job: Kickstart your career with full training and a nationally recognised qualification.
- Qualifications: No prior experience needed, just a willingness to learn and work with numbers.
The predicted salary is between 24350 - 24350 € per year.
About Highland Fuels
Highland Fuels is an independent, employee-driven energy supplier founded in Inverness in 1957, providing fuel, heating oil, and lubricants across Scotland and beyond. With 11 depots and a fleet of over 45 tankers, they serve domestic, commercial, agricultural, and marine sectors.
About the role
We currently have a full‑time opportunity for an apprentice to join our busy team in Inverness. This is an ideal entry‑level role for someone looking to start a career in accounts/finance – full training and support will be provided.
Responsibilities
- Become a super user on our CDS system – CODAS – where you will monitor tickets coming into the credit held holding page, analyse the incoming tickets and create, update and maintain customer accounts.
- Act as the first response to incoming queries into the credit control inbox via Microsoft Outlook, triaging and escalating when necessary.
- Speak with customers in a friendly and professional way, including when accounts are overdue or at/over their credit limit.
- Download credit applications, convert them to Adobe PDFs and upload them to CODAS.
- Create payment plans for customers and run weekly reports in Microsoft Excel to check accounts and direct debits are up to date.
- Create and format documents on Microsoft Word.
- Monitor stock levels and reorder essential supplies as required.
Required skills
- Calm, organised and willing to learn.
- Interest in working with numbers and finance.
- Good keyboard skills and be comfortable using computer systems.
- Be able to prioritise tasks during busy work periods.
- Friendly, confident telephone manner.
Salary £24,350 per annum
Working hours Monday to Friday, 9am – 5pm
Benefits
- Private medical insurance.
- 30 days holiday (including bank holidays).
- Supportive and stable environment within an employee‑owned business.
- Ongoing training and development opportunities.
- Cycle to work scheme.
- Pension scheme.
- Employee discount.
- On‑site parking.
Future prospects 90% of QA apprentices secure permanent employment after completing – this is 20% higher than the national average.
Important information
This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one‑to‑one support. Starting with insights into your current potential, they plan your growth in a programmatic way, close skill gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day‑to‑day role. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. If you are interested in starting your career and receiving a work‑based qualification at the same time.
Digital Credit Control Apprentice. Job in Inverness Education & Training Jobs employer: QA
Highland Fuels is an exceptional employer that prioritises employee development and well-being, offering a supportive and stable environment in the heart of Inverness. With comprehensive training, ongoing development opportunities, and a strong focus on work-life balance, employees can thrive both personally and professionally. The company’s commitment to its workforce is evident through benefits like private medical insurance, generous holiday allowances, and a clear pathway to permanent employment after apprenticeship completion.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Credit Control Apprentice. Job in Inverness Education & Training Jobs
✨Tip Number 1
Get to know the company! Research Highland Fuels and understand their values and services. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers, it's crucial to sound friendly and professional. Role-play common scenarios with a friend or family member to build your confidence.
✨Tip Number 3
Show off your organisational skills! Prepare a list of questions to ask during your interview about the role and the team. This not only shows your enthusiasm but also helps you assess if the job is right for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your interest in the role right from the start.
We think you need these skills to ace Digital Credit Control Apprentice. Job in Inverness Education & Training Jobs
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for numbers and finance shine through! We want to see that you're excited about starting your career with us at Highland Fuels.
Tailor Your CV:Make sure to customise your CV to highlight any relevant skills or experiences that match the job description. We love seeing how you can bring your unique background to our team!
Be Professional Yet Friendly:Since you'll be dealing with customers, it's important to strike a balance between professionalism and friendliness in your application. Show us that you can communicate effectively and warmly!
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and get you started on this exciting journey with Highland Fuels.
How to prepare for a job interview at QA
✨Know Your Numbers
Since this role involves working with accounts and finance, brush up on basic financial concepts. Be ready to discuss how you handle numbers and any relevant experience, even if it's just from school projects or personal budgeting.
✨Familiarise Yourself with CODAS
Research the CDS system mentioned in the job description. Understanding how it works will show your enthusiasm for the role and your willingness to learn. If you can, find online resources or tutorials to get a head start.
✨Practice Your Communication Skills
This position requires a friendly and professional telephone manner. Practise answering common customer queries or role-playing scenarios with a friend. This will help you feel more confident during the interview when discussing how you'd handle customer interactions.
✨Show Your Organisational Skills
The job requires prioritising tasks during busy periods. Think of examples from your past experiences where you've successfully managed multiple responsibilities. Be prepared to share these stories to demonstrate your organisational abilities.
