At a Glance
- Tasks: Support clients, troubleshoot issues, and collaborate with a friendly team.
- Company: Join Agency Pilot CRM, a dynamic software company in Sheffield.
- Benefits: Enjoy a competitive salary, 20 days holiday, and access to healthcare benefits.
- Other info: 90% of apprentices secure permanent roles; join our close-knit team!
- Why this job: Make a real impact by helping clients succeed and grow your skills.
- Qualifications: 3 GCSEs at grades 4+ and a passion for learning.
The predicted salary is between 18000 - 25000 £ per year.
We are looking for a dynamic Customer Support Technician Apprentice to join our close-knit, friendly team! Agency Pilot CRM are a software company based in Chapeltown, Sheffield. Our feature product is a comprehensive client relationship management (CRM) system used predominantly by commercial property professionals. This is a fantastic opportunity for someone who excels at building strong relationships, understanding customer needs, and providing outstanding service, while making a direct contribution to APCRM’s mission.
Responsibilities:
- Customer support: Communicate and provide support to our client base across the UK. Our support desk provides real-time help to over 3,500 users.
- Collaborate: Work closely with other members of the team to ensure our clients receive the best possible service. A whole-team approach to product development makes this a stimulating and dynamic team to be a part of, offering plenty of opportunities to grow, learn, and develop.
- Customer success: Customer success is a key part of our business, maintaining strong relationships with customers and retaining loyalty by suggesting fresh new ways to keep users engaged with Agency Pilot CRM.
Required skills:
- Natural problem solver to troubleshoot technical issues.
- A personable and professional telephone manner.
- Excellent communication and presentation skills, with the ability to adapt messaging for a range of audiences, from support staff to business owners.
- Highly organised, proactive and focused, with an excellent attention to detail.
- A passion to learn new technical and non-technical skills.
- Team player, communication with the team, knowledge-sharing, and working fluidly as a team component to enhance the overall customer experience.
Entry requirements:
- 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject.
- GCSE Maths and English (or equivalents) at grades 3+ (D or above).
- Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject.
- You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
- If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
Working hours: 35 hours per week, Monday to Friday, 9am – 5pm.
Benefits:
- A friendly, welcoming and supportive culture - we are a close-knit team with regular social events.
- Competitive salary.
- 20 days holiday plus bank holidays.
- Financed charity events.
- With access to future benefits on successful completion of apprenticeship programme: Access to healthcare benefits including dental and eye care.
- Discounted gym membership.
- Access to financial planning services.
- Employer contribution pension scheme.
Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.
Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
Customer Support Technician Apprentice employer: QA
Agency Pilot CRM is an exceptional employer located in Chapeltown, Sheffield, offering a supportive and friendly work culture that fosters collaboration and personal growth. As a Customer Support Technician Apprentice, you'll benefit from a competitive salary, 20 days of holiday plus bank holidays, and access to healthcare benefits, all while being part of a close-knit team dedicated to customer success. With a strong focus on employee development, 90% of apprentices secure permanent roles after completing their training, making this an ideal opportunity for those looking to build a rewarding career in customer support.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Technician Apprentice
✨Get to Know Your Local Businesses
For an apprenticeship in customer support, don’t hesitate to pop into local shops or businesses. They might not have job postings up, but often they’re looking for eager apprentices who can learn on the job. Approach them with confidence and express your interest.
✨Leverage Online Communities
Dive into online forums and communities focused on customer support. Places like Reddit or specific Facebook groups are goldmines for advice and networking. You never know who might be looking for an apprentice or have insider tips about openings at places like QA.
✨Tap Into Your School’s Resources
Make sure to use your school’s career services. They often have connections with companies looking for apprentices, which can give you a head start. Plus, they can help you polish your interview skills to shine during those crucial moments.
✨Show Your Passion Online
Create a simple portfolio showcasing any relevant experience, even if it's just customer service experience from part-time gigs. Share it on platforms like LinkedIn to make yourself more visible to employers like QA. It’s all about getting your name out there and showing you’re keen to learn!
We think you need these skills to ace Customer Support Technician Apprentice
Some tips for your application 🫡
Show off your communication skills!:In customer support, being able to communicate clearly and effectively is key. When writing your application, make sure to highlight any relevant experience where you've had to support or assist others, whether that's in a job, volunteering, or even in school projects. We want to see how you express yourself and ensure that your enthusiasm comes through!
Tailor your CV to the support role:Your CV should reflect skills that are essential for customer support, like patience, problem-solving, and empathy. Highlight any instances where you've handled difficult situations or resolved conflicts, even if they're not from a formal job. This is your chance to prove that you have the right mindset for an apprenticeship with us at QA.
Include relevant coursework or certifications:If you've taken any courses related to customer service or communications, shout about them! This could be anything from online courses to workshops. Certifications show us you're serious about getting into the field and help us see your commitment to learning more in your apprenticeship.
Express your willingness to learn:Since this is an apprenticeship, showing that you’re eager to learn and grow is really important. In your cover letter, share specific reasons why you want to join QA and how you're looking forward to gaining hands-on experience in customer support. We love candidates who are enthusiastic and ready to dive into the learning process!
How to prepare for a job interview at QA
✨Mastering Communication Skills
As a customer support apprentice, showcasing your verbal and written communication skills is essential. Think about past experiences where you've had to resolve issues or clarify misunderstandings – be ready to discuss these during your interview. Remember, it's all about demonstrating your ability to empathise with customers and provide effective solutions.
✨Brush Up on Product Knowledge
Get familiar with the products or services offered by QA. Being knowledgeable about what they sell not only shows your interest but also helps you answer possible technical questions about how you’d assist customers. Prepare to discuss how you would approach learning about new products and your strategy for staying updated.
✨Prepare for Scenario Questions
Expect interviewers to throw some real-life scenarios at you. Prepare for questions about how to handle difficult customers or complaints. They want to see how well you can think on your feet and apply your customer service skills in challenging situations. Try role-playing with a friend to feel more prepared!
✨Show Enthusiasm for Learning
Since you’re applying for an apprenticeship, the hiring team at QA will be looking for your motivation to learn and grow. Be ready to express your eagerness to absorb knowledge from seasoned professionals and how you plan to contribute to the team's success. Show them that you're not just looking for a job, but a pathway to build your skills!
