At a Glance
- Tasks: Support colleagues with digital tools and troubleshoot tech issues.
- Company: Join Victrex, a forward-thinking company with big ambitions.
- Benefits: Earn a competitive salary, enjoy flexible hours, and gain a recognised qualification.
- Other info: 90% of apprentices secure permanent roles after completing the programme.
- Why this job: Kickstart your career in IT with hands-on training and real impact.
- Qualifications: 3 GCSEs at grades 4+ and a passion for technology.
The predicted salary is between 18000 - 25000 £ per year.
We are looking for an apprentice IT Support Technician to join our IT team. With big ambitions for the future, there has never been a better time to join Victrex! You'll receive first-class, on-the-job training from a dedicated team, whilst earning a competitive salary - not to mention an industry recognised qualification too. This opportunity is much more than a job - it is a development programme that has all the hallmarks to kickstart your career within a business which has a very exciting agenda.
You will be joining a community of apprentices, who not only have the ability to drive positive change through the work they do on the job, but also shape a culture where everybody at Victrex thrives. Therefore, whether you are interested in joining one of our Employee Representation Groups (ERG's), becoming an ally, or supporting our STEM agenda, we'll support you with your goals.
ResponsibilitiesIn this role you'll help your organisation make the most of its digital tools, systems, and communication technologies. As more services and processes move online, businesses increasingly rely on people who can support digital operations, troubleshoot problems, and guide colleagues through digital processes. During your apprenticeship, you'll focus on supporting internal users across the organisation. You'll help colleagues use digital tools effectively, train them on new or updated technologies, and provide support when issues arise. You'll also contribute to digital improvement and change projects that help the organisation adapt to evolving technology.
In your day-to-day work, you'll interact with a wide range of colleagues who use digital systems. You'll communicate across digital channels, phone, and sometimes face-to-face, using your growing knowledge to resolve issues and identify when a problem needs escalating. You'll work under general guidance while planning and managing your own tasks, meeting deadlines, and following relevant standards and procedures. As you progress, you may influence colleagues, supervise tasks, or support different stages of digital projects. You'll develop strong communication, problem-solving, and organisational skills alongside hands-on experience with collaborative technologies, digital information systems, and productivity tools. Throughout your apprenticeship, your role will be to help people across the organisation use digital systems confidently and effectively.
Desirable skills- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Analytical skills
3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject. GCSE Maths and English (or equivalents) at grades 3+ (D or above). Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject. You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance, you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website.
Working hours: 40 hours per week Benefits- Competitive salary with annual bonus potential
- Flexible working hours and hybrid working options
- Generous annual leave allowance with option to buy extra days
- Private medical insurance
- Pension scheme with employer contributions
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
About QAOur apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.
Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
IT Support Technician Apprentice in Cleveleys employer: QA
Victrex is an exceptional employer that prioritises the growth and development of its apprentices, offering first-class training and a competitive salary alongside an industry-recognised qualification. With a vibrant work culture that encourages collaboration and innovation, employees are empowered to drive positive change and engage in meaningful projects, all while enjoying flexible working options and generous benefits. Joining Victrex means becoming part of a supportive community where your career can truly flourish.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician Apprentice in Cleveleys
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Victrex. Understand their values, culture, and what they’re all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or family member. Focus on how you can highlight your communication and problem-solving skills, as these are key for an IT Support Technician role.
✨Tip Number 3
Show off your tech skills! Be ready to discuss any relevant experience you have with digital tools and systems. If you’ve done any troubleshooting or helped others with tech issues, share those stories to demonstrate your hands-on experience.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions ready. This shows your enthusiasm and helps you figure out if Victrex is the right fit for you. Plus, it’s a great way to engage with your interviewers!
We think you need these skills to ace IT Support Technician Apprentice in Cleveleys
Some tips for your application 🫡
Show Your Passion for IT:Let us see your enthusiasm for technology! In your application, mention any relevant experiences or projects that showcase your interest in IT. This could be anything from helping friends with tech issues to personal projects you've worked on.
Tailor Your Application:Make sure to customise your application to fit the role of an IT Support Technician Apprentice. Highlight your communication skills and any experience you have with digital tools, as these are key to the job. We want to see how you can contribute to our team!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and potential.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you're serious about joining our team at Victrex. We can't wait to hear from you!
How to prepare for a job interview at QA
✨Know Your Tech
Brush up on your IT knowledge before the interview. Familiarise yourself with common digital tools and systems that businesses use, as well as basic troubleshooting techniques. This will show that you're proactive and ready to dive into the role.
✨Show Off Your Communication Skills
Since you'll be helping colleagues with their tech issues, it's crucial to demonstrate your communication skills. Practice explaining complex concepts in simple terms. You might even want to role-play a scenario where you help someone solve a tech problem.
✨Be Ready for Problem-Solving Questions
Expect questions that assess your analytical skills and how you approach problem-solving. Think of examples from your past experiences where you've successfully resolved an issue or improved a process. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Express Your Enthusiasm for Learning
This apprenticeship is all about growth, so make sure to convey your eagerness to learn and develop. Share your career aspirations and how this role fits into your long-term goals. Employers love candidates who are motivated and have a clear vision for their future.