At a Glance
- Tasks: Support digital tools and systems, troubleshoot issues, and train colleagues.
- Company: Join Victrex, a forward-thinking company with big ambitions.
- Benefits: Competitive salary, flexible hours, private medical insurance, and generous leave.
- Other info: 90% of apprentices secure permanent roles after completing the programme.
- Why this job: Kickstart your career with hands-on training and an industry-recognised qualification.
- Qualifications: 3 GCSEs at grades 4+ and a passion for IT.
The predicted salary is between 18000 - 25000 £ per year.
We are looking for an apprentice IT Support Technician to join our IT team. With big ambitions for the future, there has never been a better time to join Victrex! You'll receive first-class, on-the-job training from a dedicated team, whilst earning a competitive salary - not to mention an industry recognised qualification too. This opportunity is much more than a job - it is a development programme that has all the hallmarks to kickstart your career within a business which has a very exciting agenda.
You will be joining a community of apprentices, who not only have the ability to drive positive change through the work they do on the job, but also shape a culture where everybody at Victrex thrives. Therefore, whether you are interested in joining one of our Employee Representation Groups (ERG's), becoming an ally, or supporting our STEM agenda, we'll support you with your goals.
Responsibilities
In this role, you'll help your organisation make the most of its digital tools, systems, and communication technologies. As more services and processes move online, businesses increasingly rely on people who can support digital operations, troubleshoot problems, and guide colleagues through digital processes. During your apprenticeship, you'll focus on supporting internal users across the organisation. You'll help colleagues use digital tools effectively, train them on new or updated technologies, and provide support when issues arise. You'll also contribute to digital improvement and change projects that help the organisation adapt to evolving technology.
In your day-to-day work, you'll interact with a wide range of colleagues who use digital systems. You'll communicate across digital channels, phone, and sometimes face-to-face, using your growing knowledge to resolve issues and identify when a problem needs escalating. You'll work under general guidance while planning and managing your own tasks, meeting deadlines, and following relevant standards and procedures. As you progress, you may influence colleagues, supervise tasks, or support different stages of digital projects. You'll develop strong communication, problem-solving, and organisational skills alongside hands-on experience with collaborative technologies, digital information systems, and productivity tools. Throughout your apprenticeship, your role will be to help people across the organisation use digital systems confidently and effectively.
Desirable skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Analytical skills
Entry requirements
3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject. GCSE Maths and English (or equivalents) at grades 3+ (D or above). Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject. You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance, you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website.
Working hours: 40 hours per week
Benefits
- Competitive salary with annual bonus potential
- Flexible working hours and hybrid working options
- Generous annual leave allowance with option to buy extra days
- Private medical insurance
- Pension scheme with employer contributions
Future prospects
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
About QA
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.
Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
IT Support Apprentice — Hybrid, Training & Benefits in Cleveleys employer: QA
Victrex is an exceptional employer that prioritises the growth and development of its apprentices, offering first-class training and a competitive salary in a supportive hybrid work environment. With a strong focus on employee engagement and community involvement, you will have the opportunity to shape a thriving culture while gaining valuable skills and an industry-recognised qualification. Join us to kickstart your career in a dynamic organisation that values innovation and personal development.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Apprentice — Hybrid, Training & Benefits in Cleveleys
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Victrex. Understand their values, culture, and what they’re all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or family member. This will help you feel more confident and articulate when it’s your turn to shine. Plus, it’s a great way to refine your responses and make them sound natural.
✨Tip Number 3
Show off your skills! During the interview, don’t just talk about your qualifications—give examples of how you've used your IT skills in real-life situations. Whether it’s troubleshooting a tech issue or helping someone learn a new tool, concrete examples will make you stand out.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a chance to reiterate your enthusiasm for the role and the company!
We think you need these skills to ace IT Support Apprentice — Hybrid, Training & Benefits in Cleveleys
Some tips for your application 🫡
Show Your Passion for IT:When you're writing your application, let us know why you're excited about the IT Support Apprentice role. Share any personal experiences or projects that sparked your interest in technology. We love seeing genuine enthusiasm!
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the job description. Mention specific responsibilities from the role that you’re keen to tackle, like supporting colleagues with digital tools.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate well-structured applications that are easy to read and understand, so make sure your points shine through!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure we receive your details directly. Plus, it shows you’re serious about joining our team at Victrex!
How to prepare for a job interview at QA
✨Know Your Tech Basics
Brush up on your IT knowledge before the interview. Familiarise yourself with common digital tools and systems that businesses use, as well as basic troubleshooting techniques. This will show that you're proactive and ready to dive into the role.
✨Show Off Your Communication Skills
Since you'll be helping colleagues with their tech issues, it's crucial to demonstrate your communication skills. Practice explaining complex concepts in simple terms. You might even want to prepare a few examples of how you've helped someone understand a tech issue in the past.
✨Be Ready for Problem-Solving Scenarios
Expect some situational questions where you’ll need to showcase your problem-solving abilities. Think of a time when you faced a tech challenge and how you resolved it. This will help you illustrate your analytical skills and attention to detail.
✨Express Your Enthusiasm for Learning
This apprenticeship is all about growth, so make sure to convey your eagerness to learn. Talk about your interest in digital technologies and how you plan to develop your skills further. Employers love candidates who are passionate about their own development!
