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- Tasks: Learn and apply IT skills while providing support for end-user requests.
- Company: Global Marine Group, a leader in subsea fibre optic connectivity solutions.
- Benefits: Competitive salary, private medical insurance, and 25 days annual leave.
- Why this job: Kickstart your IT career with hands-on experience and great growth opportunities.
- Qualifications: 3 GCSEs at grades 4+ and a passion for learning.
- Other info: 90% of apprentices secure permanent roles after completing the programme.
About Global Marine Group: Global Marine Group is a leading independent provider of subsea fibre optic connectivity solutions offering a broad range of services including consultancy, subsea cable engineering, installation and maintenance, covering the lifespan of a subsea fibre optic cable system which is delivered to customers worldwide.
Overview: As an IT Apprentice you will learn and apply technical skills to service end-user IT requests. You will work in a global network environment, gaining knowledge of our IT solutions and completing any required coursework exams.
Responsibilities:
- Act as the first point of contact for IT support by answering calls, logging incidents, and routing tickets to appropriate support teams.
- Install, maintain, and provide technical support for end-user client devices, ensuring optimal performance and user satisfaction.
- Create, update, and manage service tickets in line with company processes and service-level expectations.
- Work towards troubleshooting and resolving basic technical issues on your own initiative.
- Escalate complex problems to second, third-line support and/or management when required.
- Collaborate closely with peers, colleagues, and the wider IT team to ensure timely and effective resolution of customer issues.
- Deliver remote support to internal personnel, vessels, business units, and global site locations.
- Assist in the ongoing monitoring and support of the Global Marine estate, contributing to the smooth operation of worldwide marine IT infrastructure.
- Take part in team building exercises when required.
Required skills:
- Good communication skills and relationship-building ability.
- Good analytical and active listening abilities.
- A genuine enthusiasm for learning and continuous personal development.
- A logical, methodical approach to problem solving.
- Openness to feedback and constructive guidance.
- Ability to work independently and as part of a team.
- Good organisational and time management skills.
- Must be within reasonable commuting distance to the office.
- Full driving license held or currently working towards obtaining one (desirable).
- Working knowledge of Microsoft Office (desirable).
Entry requirements:
- 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject.
- GCSE Maths and English (or equivalents) at grades 3+ (D or above).
- Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject.
- You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance, you could still be considered for the programme.
- If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
Working hours: 37 hours per week. 5 days per week in office, with Fridays at home once probation has been passed.
Benefits:
- Group pension with access to independent financial advisor.
- Life cover - inclusive with group pension plan.
- Private medical insurance and Medicash plan.
- Dental scheme - at a subsidised cost.
- Fitness club subsidy.
- x2 professional subscriptions.
- Cycle scheme - As per the green initiative, approved by the Government scheme.
- Eyesight test contribution.
- Perkbox - employee discount scheme along with a Wellness Hub.
- Enhanced maternity and paternity pay.
- 25 days annual leave rising to 30 after 10 years' service.
- Option to purchase an additional 5 days annual leave per year.
- 3 paid volunteer days.
- Free on-site parking - at all sites.
Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we’re a top 50 training provider, dedicated to helping you succeed.
Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
IT Apprentice in Chelmsford employer: QA
Contact Detail:
QA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Apprentice in Chelmsford
✨Tip Number 1
Get to know the company! Research Global Marine Group and understand their services. This will help you tailor your conversations during interviews and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your communication skills. As an IT Apprentice, you'll be the first point of contact for IT support. Role-play with friends or family to get comfortable explaining technical issues in simple terms.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're proactive and serious about landing the IT Apprentice role.
We think you need these skills to ace IT Apprentice in Chelmsford
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for IT and learning shine through. We want to see that you're genuinely excited about the opportunity to grow and develop your skills with us!
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role. Mention any relevant coursework or projects that demonstrate your problem-solving abilities and teamwork.
Be Clear and Concise: Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your application is easy to read. This will help us understand your qualifications quickly!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it gets to the right people. Plus, you’ll find all the details you need about the role there.
How to prepare for a job interview at QA
✨Know Your Stuff
Make sure you brush up on the basics of IT support and the specific technologies mentioned in the job description. Familiarise yourself with common troubleshooting techniques and be ready to discuss your understanding of Microsoft Office, as well as any relevant coursework or projects you've completed.
✨Show Your Enthusiasm
Let your passion for learning and personal development shine through during the interview. Share examples of how you've taken the initiative to learn new skills or tackle challenges, whether in school or through personal projects. This will demonstrate your genuine interest in the role and the industry.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This not only shows respect but also allows you to provide more thoughtful and relevant answers. If you're unsure about a question, don't hesitate to ask for clarification—this is a great way to show your analytical skills and willingness to engage.
✨Be a Team Player
Since collaboration is key in this role, be prepared to discuss your experiences working in teams. Highlight any group projects or team-building exercises you've participated in, and emphasise your ability to communicate effectively and build relationships with others. This will help convey that you're ready to contribute positively to the IT team.
