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- Tasks: Provide tech support and solve problems for schools using remote tools.
- Company: Join RM Education, a leader in educational technology solutions.
- Benefits: Earn £16,000, enjoy onsite parking, and participate in fun company events.
- Other info: 90% of apprentices secure permanent roles after completing their training.
- Why this job: Kickstart your tech career with hands-on experience and a recognised qualification.
- Qualifications: Strong interest in technology and problem-solving skills.
The predicted salary is between 16000 - 16000 £ per year.
About RM Education:
RM don't just sell their own products, they provide and help manage all the leading technology brands and have close relationships with all the major hardware, software and freeware providers. In addition, through their Education Resources companies they deliver high quality resources for Early Years, Primary and SEN settings. They also work with assessment bodies throughout the UK and internationally providing exam marking solutions.
What's involved?
They are now looking for a hardworking and motivated individual with a strong interest in technology to work within their busy IT department. You will be working full time while working towards your apprenticeship.
Responsibilities:
- Provide telephone technical support to South Lanarkshire Council establishments, providing advice and problem solving expertise on technical problems and queries.
- Problem resolution will be mainly using remote tools such as NetOp or Centrastage.
- Ensure systems are updated on a real time basis including detailed and accurate call notes.
- Ensure calls are progressed and closed in line with contracted service level agreements.
- Escalate any issues on call progression or customer issues (Some equipment handling may be required).
- Provide support for site visits to schools to resolve problems which we are unable to address remotely.
- Participate in project work such as installations and software rollouts.
- Identify and deliver improvements in tools/processes to maximise efficiency and customer satisfaction.
Salary: £16,000 per annum
Working hours: 37.5 hours per week, Monday to Friday
Benefits:
- On site parking
- Modern open-plan workspace
- Established apprenticeship program
- Staff & company events and incentives
Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
Important information:
This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support. Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.
If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
Digital Helpdesk Apprentice in Bellshill employer: QA
Contact Detail:
QA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Helpdesk Apprentice in Bellshill
✨Tip Number 1
Get to know the company! Research RM Education and their products. Understanding their values and what they do will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your tech skills! Since this role involves providing technical support, brush up on your troubleshooting techniques and remote tools like NetOp or Centrastage. Being able to demonstrate your knowledge can really set you apart.
✨Tip Number 3
Network with current employees! If you can, reach out to people who work at RM Education on LinkedIn. Ask them about their experiences and any tips they might have for landing the job. It’s a great way to get insider info!
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives you a better chance of being noticed. Don’t wait too long, as positions can close quickly!
We think you need these skills to ace Digital Helpdesk Apprentice in Bellshill
Some tips for your application 🫡
Show Your Passion for Tech: Let us know why you're excited about technology! Share any relevant experiences or projects that highlight your interest. We love seeing candidates who are genuinely enthusiastic about the field.
Tailor Your Application: Make sure to customise your application to fit the Digital Helpdesk Apprentice role. Highlight skills and experiences that align with the responsibilities mentioned in the job description. It shows us you’ve done your homework!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point without unnecessary fluff.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at QA
✨Know Your Tech
Brush up on your technical knowledge before the interview. Familiarise yourself with common IT support tools like NetOp and Centrastage, as well as general troubleshooting techniques. This will show your genuine interest in the role and help you answer technical questions confidently.
✨Practice Problem-Solving Scenarios
Prepare for the interview by thinking through potential technical problems you might encounter in the role. Consider how you would approach resolving these issues and be ready to discuss your thought process. This demonstrates your problem-solving skills and readiness for the job.
✨Show Enthusiasm for Learning
Since this is an apprenticeship, it's crucial to express your eagerness to learn and grow. Share examples of how you've pursued knowledge in technology or any relevant experiences that highlight your motivation. Employers love candidates who are proactive about their development!
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team dynamics, the types of projects you'll be involved in, or how success is measured in the role. This shows your interest in the company and helps you determine if it’s the right fit for you.