Digital & AI Apprentice in Ayr

About QANW: The QANW group provides insurance products primarily to the building and remedial treatment industries. The group has developed through vertical integration over a period of 20 years starting from an insurance administration company and developing into a small conglomerate of specialist companies. The company is committed to providing the highest standard of service, products, and experiences for all.

About the role: You will be completing a range of digital tech and support tasks daily along with using internal bespoke software and Microsoft packages to deal with contractors and clients. You will be working towards a Digital Applications Support SCQF6 Apprenticeship with QA - the programme is focused on AI and digital systems.

Responsibilities:

• Train to become a super user of business systems including Core and the new Route platform (launching September), alongside Microsoft 365 and Microsoft Copilot, to manage customer records, process documentation and support day-to-day business operations.
• Use AI-powered tools such as Microsoft Copilot to assist with document creation, data analysis, workflow efficiency and administrative automation tasks.
• Generate reports, update spreadsheets and support management information processes using systems such as Excel, Sage and internal business platforms.
• Assist with testing, implementing and adapting to new digital systems and processes as part of the company's transition from Core to the new Route platform.
• Continuously develop digital, AI and business administration skills through the QA Digital Applications & AI apprenticeship programme while supporting process improvement initiatives across the business.
• Handle customer and contractor enquiries via telephone, email and digital communication systems, ensuring a professional and efficient service is delivered at all times.
• Support digital administration processes including policy processing, document management, reporting, data entry and maintaining accurate electronic records in line with GDPR and compliance standards.
• Provide operational and office support including co-ordinating suppliers, managing stock/orders, supporting meetings/events and maintaining shared business facilities.

What we are looking for:

• Hard working individual who can work well in a team and on their own.
• Someone who can show initiative.
• Reliable and determined.
• Good communication skills.
• Excellent customer service skills.
• Excellent time management skills.
• Capable of learning the main products available to our members.

Salary: £18,000 - £20,000 per annum.

Working hours: 35 hours per week, Monday to Friday, 9am to 5pm.

Benefits: Gym pass, Financial coaching, 27 days off plus birthdays off and a duvet day for wellness, Moving house day.

Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Important information: This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support. Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.