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- Tasks: Assist clients with IT queries and troubleshoot issues over the phone.
- Company: Brash Solutions, a friendly and professional tech support company.
- Benefits: Gain hands-on experience, training, and a supportive team environment.
- Other info: Join a dynamic team and grow your skills in a fast-paced environment.
- Why this job: Kickstart your career in tech while helping others solve their IT problems.
- Qualifications: Enthusiasm for technology and a willingness to learn.
The predicted salary is between 18000 - 25000 £ per year.
About Brash: Established in 2001, Brash Solutions provides complete business solutions to a variety of industrial and commercial organisations. We have a highly professional and experienced team of support engineers and software developers. Our support business aims to meet all the IT requirements of our clients, from setting up new starters, troubleshooting issues to keeping their networks secure. We pride ourselves on the personal touch, understanding each client’s needs and building strong relationships.
About the role: Brash Solutions is currently recruiting for a bright, friendly and enthusiastic AI Digital Support Apprentice to work in our offices in Berkhamsted. Working within a small team of experienced Support Technicians, you will be taking calls from our client’s staff and assist them with a wide variety of IT queries. This will cover a range of general desktop issues including software, hardware, internet issues, printers, phones etc. You will troubleshoot and where possible, resolve the problem by talking users through solutions over the phone or using remote access tools to ensure fast resolution. If you are unable to resolve the problem, you will escalate with details of the steps taken so far and work with the support team to improve your understanding.
Our clients have a range of IT equipment, from Windows servers to Mac laptops, but the majority are Windows-based systems.
AI & Digital Support Apprentice employer: QA
Contact Detail:
QA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AI & Digital Support Apprentice
✨Tip Number 1
Get to know Brash Solutions! Research their services and values so you can show off your knowledge during the interview. This will help us see how well you fit into our team and culture.
✨Tip Number 2
Practice your troubleshooting skills! Since you'll be dealing with various IT queries, brush up on common desktop issues and how to resolve them. We love seeing candidates who can think on their feet!
✨Tip Number 3
Show your enthusiasm! When you chat with us, let your passion for technology and helping others shine through. A friendly attitude goes a long way in our support team!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're serious about joining our awesome team at Brash Solutions.
We think you need these skills to ace AI & Digital Support Apprentice
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for technology and helping others shine through. We want to see that you're excited about the role and ready to dive into the world of IT support!
Tailor Your Application: Make sure to customise your application to highlight relevant skills and experiences that match the job description. We love seeing how you can bring your unique background to our team at Brash Solutions.
Be Clear and Concise: Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to understand your qualifications and enthusiasm for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the AI & Digital Support Apprentice position.
How to prepare for a job interview at QA
✨Know Your Tech Basics
Brush up on your knowledge of common IT issues, especially those related to desktop support. Familiarise yourself with troubleshooting steps for software and hardware problems, as well as the tools you might use, like remote access software. This will show that you're proactive and ready to dive into the role.
✨Show Your Enthusiasm
Brash Solutions values a friendly and enthusiastic attitude. During the interview, let your passion for technology and helping others shine through. Share examples of how you've helped someone solve a tech issue or how you enjoy learning about new technologies.
✨Prepare Questions
Have a few thoughtful questions ready to ask your interviewers. This could be about the team dynamics, the types of clients they work with, or how they handle training for new apprentices. It shows you're genuinely interested in the role and eager to learn more about the company.
✨Practice Problem-Solving Scenarios
Think of potential IT scenarios you might face in the role and practice how you would approach solving them. You could even role-play with a friend. This will help you articulate your thought process during the interview and demonstrate your analytical skills.