At a Glance
- Tasks: Provide IT support, assist with installations, and build bespoke systems.
- Company: Join Aegis, a leading IT services provider since 1993.
- Benefits: Salary increases with each module completed and profit share after 12 months.
- Other info: 90% of apprentices secure permanent roles post-apprenticeship.
- Why this job: Gain real-world skills in tech while earning and learning.
- Qualifications: 3 GCSEs at grades 4+ and a willingness to learn.
The predicted salary is between 18000 - 25000 € per year.
About Aegis: Since 1993, Aegis have been providing IT services nationwide. From IP telephony, cloud services, infrastructure, to advanced intrusion prevention systems and security, they ensure businesses run as smoothly, and as securely as possible. They take on numerous apprentices a year in which they progress internally and become highly successful.
About the role: Our client are now looking for an eager candidate to join them as an apprentice. The apprentice will be part of a small, dedicated, IT team, working closely with other engineers and reporting to their dedicated mentor. As they gain exposure to many areas of tech, they have the ability to choose a career path depending on what they enjoy the most.
Responsibilities:
- Providing IT support and assisting with installations for new and existing client bases
- Building bespoke computer systems and servers, offering telephone technical support, remote support, network installations and call-out support
- Undertaking internal company procedures e.g. daily backup checks, quarterly maintenance tasks etc
- Working in conjunction with the IT Manager and the support team
- Working alongside the IT Manager on the applications, telephony, infrastructure and systems so they meet current and future needs
- Supporting the IT Manager in handling the day-to-day user requests from service desk system, ticketing & installations and upgrades
- Developing social media strategies with the team to gain a bigger following in order to increase traffic to the website
The training programme is designed to provide real-world skills using the most recent IT technologies to transform individuals into highly skilled IT apprentices.
Desirable skills:
- Good communication/telephone skills
- Being prepared to provide the highest level of customer service to our customers
- Ability to recognise and respond to urgent customer requests
- Strong attention to detail and the ability to follow instructions
- Working well alone as well as in a team
- Never being afraid to ask for help
- Personable with a willingness to learn and a can-do attitude is essential
- Professional approach / having a flexible approach to work (be able to undertake other duties)
- Being able to drive is preferred but not essential as long as you are within an hour commute
Entry requirements:
- 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject
- GCSE Maths and English (or equivalents) at grades 3+ (D or above)
- Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
- You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
- If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
For more information, please visit the UK ENIC website.
Working week: 37.5 hours per week, Monday to Friday, 9am - 5:30pm.
Benefits:
- Salary increase upon completion of every module
- Automatic enrolment into the company's Group Life Policy
- After 12 months and subject to successful completion of apprenticeship, the apprentice will benefit from the company’s profit share
Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.
Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
IT Support Apprentice in Abingdon employer: QA
Aegis is an exceptional employer that prioritises the growth and development of its apprentices, offering a supportive work culture within a dedicated IT team. With a strong focus on real-world skills and career progression, employees benefit from structured training, competitive salary increases, and the opportunity to participate in a profit-sharing scheme after just one year. Located in a dynamic environment, Aegis fosters a collaborative atmosphere where individuals can thrive and explore various tech career paths.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Apprentice in Abingdon
✨Tip Number 1
Get your networking game on! Reach out to people in the IT industry, especially those who work at Aegis or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Show off your passion for tech! When you get the chance to speak with potential employers, share your personal projects or any tech-related hobbies. It shows you're not just looking for a job, but genuinely interested in the field.
✨Tip Number 3
Prepare for interviews like a pro! Research common IT support questions and practice your answers. Also, think of questions to ask them about their team and projects – it shows you're keen and engaged.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always on the lookout for enthusiastic apprentices ready to dive into the world of IT!
We think you need these skills to ace IT Support Apprentice in Abingdon
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for IT shine through! We want to see that you're eager to learn and grow in this field. A bit of personality can go a long way in making your application stand out.
Tailor Your Application:Make sure to customise your application to fit the role. Highlight any relevant skills or experiences that align with the responsibilities mentioned in the job description. This shows us that you've done your homework and are genuinely interested in the position.
Be Clear and Concise:Keep your writing clear and to the point. Avoid jargon unless it's relevant, and make sure your application is easy to read. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at QA
✨Know Your Tech Basics
Brush up on your IT knowledge before the interview. Familiarise yourself with common terms and concepts related to IT support, like network installations and troubleshooting. This will help you feel more confident when discussing your skills and experiences.
✨Show Off Your Communication Skills
Since good communication is key in IT support, practice explaining technical concepts in simple terms. You might be asked to describe how you would assist a non-technical user, so think of examples where you've done this before.
✨Demonstrate Your Can-Do Attitude
Aegis values a willingness to learn and a positive approach. Be ready to share instances where you've tackled challenges or learned new skills. Highlight your eagerness to grow within the role and adapt to different tasks.
✨Prepare Questions for Your Interviewers
Interviews are a two-way street! Prepare thoughtful questions about the apprenticeship programme, team dynamics, and future career paths. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
