At a Glance
- Tasks: Provide IT support, assist with installations, and build bespoke systems.
- Company: Join Aegis, a leading IT service provider since 1993.
- Benefits: Salary increases with each module completed and profit share after 12 months.
- Other info: 90% of apprentices secure permanent roles post-apprenticeship.
- Why this job: Gain real-world skills in tech while earning and learning.
- Qualifications: 3 GCSEs at grades 4+ and a willingness to learn.
The predicted salary is between 18000 - 25000 € per year.
About Aegis: Since 1993, Aegis have been providing IT services nationwide. From IP telephony, cloud services, infrastructure, to advanced intrusion prevention systems and security, they ensure businesses run as smoothly, and as securely as possible. They take on numerous apprentices a year in which they progress internally and become highly successful.
About the role: Our client are now looking for an eager candidate to join them as an apprentice. The apprentice will be part of a small, dedicated, IT team, working closely with other engineers and reporting to their dedicated mentor. As they gain exposure to many areas of tech, they have the ability to choose a career path depending on what they enjoy the most.
Responsibilities:
- Providing IT support and assisting with installations for new and existing client bases
- Building bespoke computer systems and servers, offering telephone technical support, remote support, network installations and call-out support
- Undertaking internal company procedures e.g. daily backup checks, quarterly maintenance tasks etc
- Working in conjunction with the IT Manager and the support team
- Working alongside the IT Manager on the applications, telephony, infrastructure and systems so they meet current and future needs
- Supporting the IT Manager in handling the day-to-day user requests from service desk system, ticketing & installations and upgrades
- Developing social media strategies with the team to gain a bigger following in order to increase traffic to the website
The training programme is designed to provide real-world skills using the most recent IT technologies to transform individuals into highly skilled IT apprentices.
Desirable skills:
- Good communication/telephone skills
- Being prepared to provide the highest level of customer service to our customers
- Ability to recognise and respond to urgent customer requests
- Strong attention to detail and the ability to follow instructions
- Working well alone as well as in a team
- Never being afraid to ask for help
- Personable with a willingness to learn and a can-do attitude is essential
- Professional approach / having a flexible approach to work (be able to undertake other duties)
- Being able to drive is preferred but not essential as long as you are within an hour commute
Entry requirements:
- 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject
- GCSE Maths and English (or equivalents) at grades 3+ (D or above)
- Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
- You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
- If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
For more information, please visit the UK ENIC website.
Working week: 37.5 hours per week, Monday to Friday, 9am - 5:30pm.
Benefits:
- Salary increase upon completion of every module
- Automatic enrolment into the company's Group Life Policy
- After 12 months and subject to successful completion of apprenticeship, the apprentice will benefit from the company’s profit share
Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.
Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
IT Help Desk, IT support to support - IT service management in Abingdon employer: QA
Aegis is an exceptional employer that prioritises the growth and development of its apprentices within a supportive IT team environment. With a strong focus on internal progression, employees benefit from hands-on training in cutting-edge technologies, competitive salary increases upon module completion, and a profit-sharing scheme after one year. The company fosters a collaborative work culture where individuals are encouraged to learn, ask questions, and explore various career paths in the tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land IT Help Desk, IT support to support - IT service management in Abingdon
✨Tip Number 1
Get your networking game on! Reach out to people in the IT industry, especially those who work at Aegis or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Show off your skills! If you’ve got any tech projects or experiences, make sure to mention them in conversations or interviews. It’s all about demonstrating your passion for IT and how you can contribute to the team.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Apply through our website and express your interest in the apprenticeship. A little initiative goes a long way in showing you’re eager to learn and grow.
✨Tip Number 4
Prepare for the interview like a pro! Research Aegis, understand their services, and think about how you can fit into their team. Being knowledgeable about the company shows you’re serious about the role.
We think you need these skills to ace IT Help Desk, IT support to support - IT service management in Abingdon
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the IT Help Desk role. We want to see your passion for tech and customer service shine through!
Show Off Your Communication Skills:Since good communication is key in this role, don’t forget to showcase your telephone and written communication skills. We love candidates who can express themselves clearly and professionally!
Highlight Your Willingness to Learn:We’re looking for someone eager to grow and learn. Make sure to mention any relevant experiences or projects that demonstrate your can-do attitude and willingness to tackle new challenges.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting apprenticeship opportunity.
How to prepare for a job interview at QA
✨Know Your Tech Basics
Brush up on your IT fundamentals before the interview. Understand common terms and concepts related to IT support, like network installations and troubleshooting. This will help you answer technical questions confidently.
✨Show Off Your Communication Skills
Since good communication is key in IT support, practice explaining technical concepts in simple terms. You might be asked how you would assist a non-technical user, so think of examples where you've done this before.
✨Demonstrate Your Customer Service Mindset
Be ready to discuss how you would handle urgent customer requests. Think of scenarios where you provided excellent service or resolved issues quickly. Showing that you can stay calm under pressure will impress your interviewers.
✨Ask Questions About the Role
Prepare thoughtful questions about the apprenticeship and the team you'll be working with. This shows your enthusiasm for the role and helps you understand if it's the right fit for you. Plus, it gives you a chance to learn more about their training programme.
