At a Glance
- Tasks: Guide customers through onboarding and ensure they maximise value from our AI-driven platform.
- Company: Join a fast-growing AI SaaS company transforming software testing.
- Benefits: Competitive salary, performance bonuses, hybrid work, and learning opportunities.
- Other info: Dynamic environment with a focus on inclusivity and diverse perspectives.
- Why this job: Be the voice of the customer and shape product strategy while building strong relationships.
- Qualifications: 3+ years in Customer Success or similar roles, with a knack for tech communication.
The predicted salary is between 60000 - 80000 £ per year.
About QA. tech
QA. tech is an AI-driven software testing platform helping modern engineering and product teams ship faster with greater confidence.
Our platform uses AI agents to automate end‑to‑end testing, regression testing, exploratory testing, and pull request validation across web and mobile applications.
We work with fast‑moving software teams that want to reduce manual QA effort, improve release quality, and catch issues before they reach production.
As AI transforms the way software is built, QA. tech is redefining how quality assurance is delivered: faster, smarter, and more closely integrated with the development workflow.
Role Overview
We are looking for a UK‑based Customer Success Manager to help our customers get maximum value from QA. tech and become long‑term advocates for the platform.
In this hands‑on, commercially minded role you will own the post‑sale customer relationship for a portfolio of QA. tech customers, guiding them through onboarding, adoption, value realisation, renewal, and expansion.
You will act as the bridge between customers, product, sales, and support, ensuring customer success while helping QA. tech learn from their needs.
Key Responsibilities
- Customer Onboarding and Adoption
- Lead new customers through a structured onboarding process, helping them understand QA. tech’s capabilities and integrate the platform into their workflows.
- Work with customer stakeholders across product, engineering, QA, and leadership to define success criteria and drive early value.
- Help customers configure QA. tech for their use cases, including test coverage priorities, release workflows, and reporting expectations.
- Relationship Management
- Own day‑to‑day relationships with customers across the UK and wider European markets.
- Build trusted relationships with technical and commercial stakeholders, from QA leads and engineering managers to CTOs and founders.
- Act as the voice of the customer internally, sharing feedback, risks, and product insights with the QA. tech team.
- Value Realisation
- Monitor customer usage, adoption trends, and health signals to identify opportunities and risks.
- Run regular check‑ins, business reviews, and success planning sessions.
- Help customers measure outcomes such as reduced manual QA effort, faster release cycles, improved test coverage, and fewer production issues.
- Retention and Growth
- Proactively identify renewal risks and build action plans to improve customer health.
- Partner with sales and leadership on renewals, account growth, and expansion opportunities.
- Spot opportunities for customers to adopt additional QA. tech capabilities across more teams, applications, or workflows.
- Product Feedback and Enablement
- Gather structured customer feedback and help prioritise product improvements.
- Create or contribute to customer‑facing materials such as onboarding guides, best‑practice playbooks, case studies, and training resources.
- Stay close to developments in AI, QA automation, software testing, and Dev Ops so you can advise customers confidently.
- What We’re Looking For – Essential Experience
- 3+ years’ experience in Customer Success, Account Management, Solutions Consulting, Implementation, or a similar customer‑facing Saa S role.
- Experience working with B2B Saa S customers, ideally in a technical or developer‑facing product environment.
- Strong understanding of customer onboarding, adoption, renewal management, and stakeholder engagement.
- Ability to communicate clearly with both technical and non‑technical audiences.
- Commercial awareness, with experience supporting renewals, upsells, expansions, or account growth.
- Excellent written and verbal communication skills.
- Based in the UK and comfortable working remotely with customers and colleagues across Europe.
Desirable Experience
- Experience with QA, software testing, test automation, Dev Ops, CI/CD, product analytics, or developer tools.
- Experience working with engineering, product, QA, or technical leadership stakeholders.
- Familiarity with tools such as Git Hub, Slack, Linear, Jira, Playwright, Cypress, or similar software development platforms.
- Previous experience in an early‑stage or scale‑up Saa S company.
- Interest in AI and how it is changing software development workflows.
- Key Skills and Attributes
- Customer‑first mindset with strong problem‑solving instincts.
- Confident managing multiple customer relationships at different stages of maturity.
- Comfortable operating in a fast‑moving environment where processes are still being built.
- Able to balance empathy with commercial judgement.
- Curious, proactive, and willing to learn technical concepts quickly.
- Strong organisational skills and attention to detail.
- Clear communicator who can turn customer needs into actionable internal feedback.
- Success in the Role Looks Like
- Customers are onboarded smoothly and reach value quickly.
- Customer health, adoption, and engagement improve across your portfolio.
- Renewal risks are identified early and managed effectively.
- Expansion opportunities are surfaced through strong customer relationships.
- QA. tech’s product and go‑to‑market teams receive useful, structured customer insight.
- Customers see QA. tech as a critical part of their release and quality workflow.
- Working Conditions
UK‑based, hybrid – some travel may be required for customer meetings, team sessions, or industry events.
Competitive salary, performance‑related bonus or commission structure, and opportunity to join a fast‑growing AI Saa S company at an early stage.
Direct exposure to customers, product strategy, and company growth, with learning and development support.
QA. tech is committed to building an inclusive team and welcomes applications from people of all backgrounds.
We value curiosity, ownership, and different perspectives, and we encourage candidates to apply even if they do not meet every requirement listed.
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StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Advisor in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at QA tech. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like QA tech before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Advisor in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to QA tech:Your cover letter is your chance to shine! Tell us why you want to work at QA tech specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at QA tech!
How to prepare for a job interview at QA tech
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
