QA Ltd in the United Kingdom is seeking a proactive IT Service Desk Analyst to provide 1st line support to internal and external users. You will handle incidents via phone, chat, email or portal, resolve faults, and keep customers informed of progress.
You will escalate complex issues to higher support levels while maintaining high customer satisfaction as part of a busy service desk team. ITIL knowledge and Active Directory experience are desirable.
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Remote IT Service Desk Engineer: 1st Line Support Pro in Slough employer: QA Ltd
At QA, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises employee wellbeing and professional growth. With generous benefits such as 27 days of annual leave, private medical insurance, and dedicated training days, we empower our team to thrive while fostering an inclusive environment that celebrates diversity. Located in a dynamic sector, this role as a Commercial and Insights Analyst not only provides meaningful insights into business performance but also offers unique opportunities for personal and career development within the largest tech training company in the UK.
