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- Tasks: Coordinate resources and support clients to ensure successful project delivery.
- Company: QA Ltd is a leading UK learning services organisation, empowering skills development for all.
- Benefits: Enjoy 27 days holiday, wellness perks, training days, and employee discounts.
- Why this job: Join a diverse team focused on personal growth and impactful client relationships.
- Qualifications: Strong Microsoft Office skills and experience in client-centric environments are essential.
- Other info: This role requires security clearance; inclusivity is at the heart of our culture.
The predicted salary is between 28800 - 43200 £ per year.
QA Ltd Gloucestershire, England, United Kingdom
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QA Ltd Gloucestershire, England, United Kingdom
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Location: Cheltenham
This role requires holding or passing and maintaining security clearance for the duration of your employment in the role.
In this role you will act as the first point of contact and providing high quality support to specified clients. Your focus will be to co-ordinate internal resources to ensure key tasks are delivered in line with required learning outcomes and in accordance with contract terms.
Programme Co-Ordinator
Permanent
Location: Cheltenham
This role requires holding or passing and maintaining security clearance for the duration of your employment in the role.
In this role you will act as the first point of contact and providing high quality support to specified clients. Your focus will be to co-ordinate internal resources to ensure key tasks are delivered in line with required learning outcomes and in accordance with contract terms.
Key Responsibilities
- Create and maintain project plans and track progress to ensure successful delivery of projects.
- Liaise internally with colleagues to ensure all quality standards are achieved.
- Maintain strong relationships with members of the client team.
- Produce insightful reports for clients to support the management of their programmes and events.
- Raise issues that may impact the RAID log
- Escalate risks to ensure appropriate action is taken to mitigate them.
- Deliver high levels of customer service to assist the wider sales team in developing strategic client relationships.
Key Skills / Experience Required
- Great Microsoft Office – including Excel using vlook up, pivot tables highly desirable
- Experience within a highly client-centric environment, servicing a wide range of offerings
- Working to tight deadlines with high levels of accuracy
- Experience of implementing improvements to business process
- Experience in offering solutions to more complex queries
#QA #theresnoplacelikeqa #hiring
About QA
QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. Headquartered in London, with a nationwide network of state-of-the-art training centres, we deliver innovative and cutting-edge skills solutions to UK organisations.
What We\’ll Do For You!
Down Time
Taking time for ourselves is so important these days, which is why we dedicate some of our benefits to support your health and wellbeing. These include: 27 days holiday each year, holiday buying scheme, Medicash plan, Gympass, Cycle to Work scheme, Employee Assistance Programme, and 2 days per year charity leave.
How We’ll Help With Finance Matters
In addition to pension, group income protection and life insurance, QA are offering you an annual pay review, access to our employee discounts benefit hub with hundreds of deals and savings on goods and experiences, season ticket loan, tech scheme and an employee referral scheme.
Personal Growth
Learning and opportunity is at the core of what we do – and that applies to you too!
You’ll have the unique opportunity to develop your skills on our QA authored courses in the latest tech (you’ll get 3 training days/year to do this).
Our People
We are an equal opportunity employer, focused on promoting a welcoming and inclusive environment. We embrace diversity, welcome applications from all candidates and aim to support the career growth of everyone. This means no matter what your gender, age, ethnicity, beliefs, or sexual preference, or if you are disabled or a career, we welcome you and the alternative perspectives you bring to our diverse family. We’re proud of the progress we’ve achieved over the last few years to build an inclusive culture and celebrate our diversity – our rankings on The Inclusive Top 50 UK Employers List are a testament to this.
We are proud to be a Disability Confident employer. All applicants with a disability who fulfil the role criteria will be progressed to the next stage of the process. Please let us know what reasonable adjustment, if any, you require.
If this is what you’re looking for, here are the next steps:
Hit the apply button and register on our QA website to fill out our quick and easy application form. If you’d like to hear more about the role you can find me on LinkedIn – or email me: – happy to help!
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
General Business, Administrative, and Customer Service
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Industries
Business Consulting and Services
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Senior Service Delivery Specialist (programme coordinator) employer: QA Ltd
Contact Detail:
QA Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Delivery Specialist (programme coordinator)
✨Tip Number 1
Familiarise yourself with the specific tools and software mentioned in the job description, especially Microsoft Excel. Being able to demonstrate your proficiency with vlookups and pivot tables during the interview can set you apart from other candidates.
✨Tip Number 2
Research QA Ltd's current projects and clients to understand their needs better. This knowledge will help you tailor your responses in interviews and show that you're genuinely interested in contributing to their success.
✨Tip Number 3
Prepare examples of how you've successfully coordinated projects or programmes in the past. Highlighting your experience in managing internal resources and delivering high-quality support will resonate well with the hiring team.
✨Tip Number 4
Network with current or former employees of QA Ltd on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
We think you need these skills to ace Senior Service Delivery Specialist (programme coordinator)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service delivery and project coordination. Use specific examples that demonstrate your ability to manage client relationships and deliver high-quality support.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with the key responsibilities outlined in the job description, particularly your experience with Microsoft Office and client-centric environments.
Highlight Relevant Skills: Emphasise your proficiency in Microsoft Excel, especially with vlookups and pivot tables, as these are highly desirable for the role. Also, mention any experience you have with improving business processes or handling complex queries.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Senior Service Delivery Specialist.
How to prepare for a job interview at QA Ltd
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Senior Service Delivery Specialist. Familiarise yourself with project management, client relations, and how to maintain quality standards, as these will be key discussion points during your interview.
✨Showcase Your Experience
Prepare to discuss your previous experience in client-centric environments. Highlight specific examples where you've successfully coordinated resources or improved business processes, as this aligns closely with the job requirements.
✨Demonstrate Problem-Solving Skills
Be ready to provide examples of how you've tackled complex queries or issues in the past. This role requires offering solutions, so showcasing your analytical thinking and ability to mitigate risks will impress the interviewers.
✨Prepare Questions
Have a few insightful questions prepared to ask at the end of your interview. This shows your genuine interest in the role and the company, and it gives you a chance to assess if QA Ltd is the right fit for you.
