At a Glance
- Tasks: Coordinate bespoke training programmes and engage with clients and stakeholders daily.
- Company: Join QA, the largest tech training company in the UK, fostering a diverse and inclusive culture.
- Benefits: Enjoy 27 days annual leave, private medical insurance, and early Friday finishes.
- Other info: Embrace personal growth with training opportunities and a supportive, dynamic work environment.
- Why this job: Make a real impact by delivering innovative training solutions and developing your skills.
- Qualifications: Strong communication skills, client relationship management, and proficiency in data analysis.
The predicted salary is between 44595 - 54505 £ per year.
Due to the nature of the account, you will be required to hold or be willing to undergo DV clearance.
Your Role
In this role you will coordinate the delivery of bespoke training programmes and act as the first point of contact to our client.
You will engage daily with internal and external stakeholders to deliver a variety of programme coordination activities.
These activities are to be delivered in line with the required training programme learning outcomes and in accordance with contract terms.
Key Responsibilities
- Create and maintain programme plans to track progress and ensure successful completion of training programmes.
- Manage and prioritise coordination activities to meet internal and external requirements.
- Act as main point of contact for training programme for internal and external stakeholders.
- Maintain excellence in coordination activities including answering stakeholder queries, onboarding learners, managing commercials and evaluating training programme feedback.
- Collate, analyse and report programme feedback data.
- Present service delivery reviews to clients.
- Effectively raise issues, elevate risk and problem solve.
- Contribute to team meetings offering portfolio updates and knowledge sharing.
- Report commercial updates.
Your Experience
- Building and maintaining client relationships.
- Extensive cross-functional collaboration skills.
- Effective soft skills and emotional intelligence facilitating effective written and verbal communication.
- Comfortable presenting to clients both face to face and virtually.
- Effective time and task management.
- Proficient in analysing, evaluating and reporting data.
- Innovative when solving problems operating with a solution orientated approach.
- Resilient and able to adjust when working in a dynamic environment.
- Microsoft office (including Excel and Power Point).
About Us
Your wellbeing matters to us. That’s why we offer benefits designed to help you recharge and thrive, including:
- 27 days Annual Leave (4 days used for the festive closure) plus Bank Holidays
- Medicash plan, Wellhub, Cycle to Work scheme
- Private Medical Insurance at corporate rates
- Employee Assistance Programme
- Employee Discounts Benefit Hub
- 2 Charity days per year
- Pension Scheme
- Early Friday Finish at 4pm
- Personal growth
Learning and opportunity is at the core of what we do - and that applies to you too!
You’ll have the unique opportunity to develop your skills on our QA authored courses in the latest tech (you’ll get 3 training days/year to do this).
You can also delve deep into our world-class digital learning content on a variety of tech and business topics.
Orperhaps you’d like to enrol on a Degree or Masters programme to enhance your skillset or learn new things.
Our people
We are an equal opportunity employer, focused on promoting a welcoming and inclusive environment.
We embrace diversity, welcome applications from all candidates and aim to support the career growth of everyone.
This means no matter what your gender, age, ethnicity, beliefs, or sexual orientation, or if you are disabled or a carer, we welcome you and the different perspectives you bring to our diverse family.
We’re proud of the progress we’ve achieved over the last few years to build an inclusive culture and celebrate our diversity.
As a Disability Confident Employer, we guarantee that all applicants with a disability who meet the role criteria will progress to the next stage of the process.
Please let us know if you require any reasonable adjustments.
A little about QA
At QA, we believe the future belongs to organisations that are able to learn, master and apply new skills at pace and scale.
As the largest tech training company in the UK and the fastest growing in the US, we partner with 96% of the FTSE and most of the Fortune 500.
We have served over 4000 customers and 1+ million learners in the last 3 years.
Our Mission
We teach the critical AI, technology, digital and Human skills needed to transform and succeed in a changing world.
We do this through tailored learning programmes that connect learning across an organisation, create continuity for learners, and feature collaborative, cohort-based modalities to apply skills at pace and at scale.
Our unique end-to-end learning solutions draw from deep expertise across Apprenticeships, Instructor-led training, Self-paced Learning and Blended Learning.
- You can find out more about us at https://www. qa. com/about/careers/
- #J-18808-Ljbffr
Senior Service Delivery Specialist employer: QA Ltd
At QA, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises employee wellbeing and professional growth. With generous benefits such as 27 days of annual leave, private medical insurance, and dedicated training days, we empower our team to thrive while fostering an inclusive environment that celebrates diversity. Located in a dynamic sector, this role as a Commercial and Insights Analyst not only provides meaningful insights into business performance but also offers unique opportunities for personal and career development within the largest tech training company in the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Service Delivery Specialist
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at QA Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like QA Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Service Delivery Specialist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to QA Ltd:Your cover letter is your chance to shine! Tell us why you want to work at QA Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at QA Ltd!
How to prepare for a job interview at QA Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
