At a Glance
- Tasks: Coordinate bespoke training programmes and engage with clients and stakeholders daily.
- Company: Join QA, the largest tech training company in the UK, fostering a diverse and inclusive culture.
- Benefits: Enjoy 27 days annual leave, private medical insurance, and early finishes on Fridays.
- Other info: Embrace personal growth with training opportunities and a supportive work environment.
- Why this job: Make a real impact by delivering innovative training solutions and developing your skills.
- Qualifications: Strong communication, client relationship management, and data analysis skills required.
The predicted salary is between 44595 - 54505 £ per year.
Due to the nature of the account, you will be required to hold or be willing to undergo DV clearance.
Your Role
In this role you will coordinate the delivery of bespoke training programmes and act as the first point of contact to our client.
You will engage daily with internal and external stakeholders to deliver a variety of programme coordination activities.
These activities are to be delivered in line with the required training programme learning outcomes and in accordance with contract terms.
Key Responsibilities
- Create and maintain programme plans to track progress and ensure successful completion of training programmes.
- Manage and prioritise coordination activities to meet internal and external requirements.
- Act as main point of contact for training programme for internal and external stakeholders.
- Maintain excellence in coordination activities including answering stakeholder queries, onboarding learners, managing commercials and evaluating training programme feedback.
- Collate, analyse and report programme feedback data.
- Present service delivery reviews to clients.
- Effectively raise issues, elevate risk and problem solve.
- Contribute to team meetings offering portfolio updates and knowledge sharing.
- Report commercial updates.
Your Experience
- Building and maintaining client relationships.
- Extensive cross-functional collaboration skills.
- Effective soft skills and emotional intelligence facilitating effective written and verbal communication.
- Comfortable presenting to clients both face to face and virtually.
- Effective time and task management.
- Proficient in analysing, evaluating and reporting data.
- Innovative when solving problems operating with a solution orientated approach.
- Resilient and able to adjust when working in a dynamic environment.
- Microsoft office (including Excel and Power Point).
About Us
Your wellbeing matters to us. That’s why we offer benefits designed to help you recharge and thrive, including:
- 27 days Annual Leave (4 days used for the festive closure) plus Bank Holidays
- Medicash plan, Wellhub, Cycle to Work scheme
- Private Medical Insurance at corporate rates
- Employee Assistance Programme
- Employee Discounts Benefit Hub
- 2 Charity days per year
- Pension Scheme
- Early Friday Finish at 4pm
- Personal growth
Learning and opportunity is at the core of what we do - and that applies to you too!
You’ll have the unique opportunity to develop your skills on our QA authored courses in the latest tech (you’ll get 3 training days/year to do this).
You can also delve deep into our world-class digital learning content on a variety of tech and business topics.
Orperhaps you’d like to enrol on a Degree or Masters programme to enhance your skillset or learn new things.
Our people
We are an equal opportunity employer, focused on promoting a welcoming and inclusive environment.
We embrace diversity, welcome applications from all candidates and aim to support the career growth of everyone.
This means no matter what your gender, age, ethnicity, beliefs, or sexual orientation, or if you are disabled or a carer, we welcome you and the different perspectives you bring to our diverse family.
We’re proud of the progress we’ve achieved over the last few years to build an inclusive culture and celebrate our diversity.
As a Disability Confident Employer, we guarantee that all applicants with a disability who meet the role criteria will progress to the next stage of the process.
Please let us know if you require any reasonable adjustments.
A little about QA
At QA, we believe the future belongs to organisations that are able to learn, master and apply new skills at pace and scale.
As the largest tech training company in the UK and the fastest growing in the US, we partner with 96% of the FTSE and most of the Fortune 500.
We have served over 4000 customers and 1+ million learners in the last 3 years.
Our Mission
We teach the critical AI, technology, digital and Human skills needed to transform and succeed in a changing world.
We do this through tailored learning programmes that connect learning across an organisation, create continuity for learners, and feature collaborative, cohort-based modalities to apply skills at pace and at scale.
Our unique end-to-end learning solutions draw from deep expertise across Apprenticeships, Instructor-led training, Self-paced Learning and Blended Learning.
- You can find out more about us at
- #J-18808-Ljbffr
Senior Service Delivery Specialist in London employer: QA Ltd
At QA, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises employee wellbeing and professional growth. With generous benefits such as 27 days of annual leave, private medical insurance, and dedicated training days, we empower our team to thrive while fostering an inclusive environment that celebrates diversity. Located in a dynamic sector, this role as a Commercial and Insights Analyst not only provides meaningful insights into business performance but also offers unique opportunities for personal and career development within the largest tech training company in the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Service Delivery Specialist in London
✨Dive into Digital Learning Communities
Join online forums and communities focused on digital education, like EdTech Meetups or LinkedIn groups. Engage actively—share ideas and insights, and you'll not only learn a ton but also connect with potential employers and thought leaders in the industry.
✨Showcase Your Teaching Skills
Create content that demonstrates your understanding of digital learning—think blogs, videos, or even free online workshops. This could catch the eye of companies like QA Ltd looking for innovative thinkers. Plus, it’s a great way to practice your presentation skills!
✨Utilise University Career Services
If you're still in education or have access to an alumni network, make the most of your university's career services. They often have exclusive job listings and workshops tailored to students wanting to break into full-time roles in education technology.
✨Apply Directly Via Company Websites
When you come across roles like Senior Service Delivery Specialist at QA Ltd, make sure to apply directly through their website. It not only shows you're serious but sometimes you'll find positions listed there that may not be on job boards yet. Keep an eye on those!
We think you need these skills to ace Senior Service Delivery Specialist in London
Some tips for your application 🫡
Show Off Your Passion for Learning:When applying for a role in digital learning and education at QA Ltd, make sure to sprinkle your application with examples of your enthusiasm for teaching and learning technologies. Share specific experiences where you've used, designed, or implemented digital learning solutions, as this shows us that you truly get the field.
Highlight Relevant Education and Certification:In the digital learning space, having a strong educational background can set you apart. Don't shy away from showcasing your degrees, certifications, or relevant courses related to e-learning, instructional design, or educational technology. We love seeing candidates who have actively invested in their learning journey!
Tailor Your CV to the Role:Your CV is your first impression, so let's make it count! Focus on your skills directly related to digital learning, such as course development, learning management systems, and data analysis. Be sure to show measurable results from your past roles to demonstrate your impact and effectiveness.
Craft a Compelling Cover Letter:In your cover letter, express not just your qualifications, but your vision for the future of digital education. Discuss how your experiences align with the mission of QA Ltd and highlight any innovative ideas you might have for enhancing learning experiences. This is your chance to connect with us on a deeper level!
How to prepare for a job interview at QA Ltd
✨Get Hands-On with Learning Technologies
Familiarise yourself with common digital learning tools and platforms, like LMS systems or authoring tools that QA Ltd might use. Understanding these will give you an edge and show you’re ready to jump in from day one!
✨Showcase Your Creativity in Lesson Design
Prepare a portfolio of your past projects if you have them, or create sample lesson plans or digital content demos. Being able to discuss your creative approach to engaging students can really set you apart in a full-time role at QA Ltd.
✨Brush Up on Educational Trends
Stay in the loop with the latest trends in digital education, like gamification or personalised learning experiences. This will help you engage in meaningful discussions during the interview and demonstrate your passion for the field.
✨Prepare for Collaborative Scenarios
Expect to be asked about your experience working collaboratively with educators or other stakeholders. Consider discussing how you've contributed to a team effort in creating engaging educational content or improving student outcomes.
