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- Tasks: Monitor and resolve IT issues, ensuring smooth business operations.
- Company: QA Ltd, a leading provider in professional training and coaching.
- Benefits: Full-time role with competitive salary and opportunities for growth.
- Why this job: Join a dynamic team and make a real impact on IT systems.
- Qualifications: Experience with Microsoft Cloud technologies and 3rd line IT support.
- Other info: Flexible working with one day onsite per week.
The predicted salary is between 36000 - 60000 £ per year.
Responsibilities:
- To monitor the progress of a call from escalation into the 3rd line queue to resolution.
- To close a minimum number of tickets per day.
- To assist 1st / 2nd line teams, IT Engineering and other IT teams in problem solving.
- Escalate tickets / problems to the Head of Systems and Infrastructure using predefined procedures where the resolution falls outside agreed targets.
- To proactively monitor business systems and infrastructure with an aim to fix problems before the business notices.
- Work with 3rd party suppliers escalating problems and changes required.
- Build and configure Corporate IT systems to pre-defined specifications and ensure adherence to task lists.
Skills / Experience:
- High competence in Microsoft Cloud based technologies, including but not limited to Entra ID, MSTeams, Exchange, Sharepoint and OneDrive.
- Experience of Cloud and On-Prem backup technologies.
- High understanding of Virtualisation, SANS and server hardware.
- High understanding of networking, firewalls and VPN technologies.
- Experience working in an IT Systems related 3rd line role.
- The ability to understand risk and actions that could be taken to mitigate the risk with regards to system / infrastructure issues and implementation projects.
- Experience of Cloud migration of internal systems.
IT Systems & Infrastructure Engineer employer: QA Ltd
Contact Detail:
QA Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Systems & Infrastructure Engineer
✨Tip Number 1
Network like a pro! Reach out to folks in the IT industry, especially those who work at QA Ltd or similar companies. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Prepare for interviews by brushing up on your technical skills. Make sure you can confidently discuss Microsoft Cloud technologies and your experience with virtualisation and networking. We want you to shine!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share specific examples of how you've tackled IT issues in the past, especially in a 3rd line role. This will demonstrate your ability to handle challenges effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace IT Systems & Infrastructure Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Systems & Infrastructure Engineer role. Highlight your experience with Microsoft Cloud technologies and any relevant projects you've worked on. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention your problem-solving skills and experience with 3rd line support.
Showcase Relevant Experience: When filling out your application, be sure to showcase your experience with cloud migration, virtualisation, and networking. We love seeing candidates who can demonstrate their hands-on experience in these areas!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and we’ll be able to track your application better. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at QA Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Cloud technologies like Entra ID, MSTeams, and Exchange. Be ready to discuss how you've used these tools in past roles, as well as any challenges you've faced and how you overcame them.
✨Showcase Problem-Solving Skills
Prepare examples of how you've monitored systems and resolved issues proactively. Think about specific instances where you escalated problems effectively or worked with 3rd party suppliers to find solutions. This will demonstrate your hands-on experience and critical thinking.
✨Understand the Bigger Picture
Familiarise yourself with the company's IT infrastructure and how it supports their business goals. Being able to articulate how your role as an IT Systems & Infrastructure Engineer fits into this will show that you're not just technically savvy but also aligned with their mission.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, current projects, and future challenges they face. This not only shows your interest in the role but also gives you a chance to assess if the company is the right fit for you.
