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- Tasks: Provide tech support for hardware and software issues while learning on the job.
- Company: Join a dynamic team focused on developing future IT professionals.
- Benefits: Enjoy full training, paid holidays, pension contributions, and career growth opportunities.
- Why this job: Gain hands-on experience in IT support with a clear path to permanent employment.
- Qualifications: 3 GCSEs at grades 4+ and a full driving license are essential.
- Other info: 90% of apprentices secure jobs post-training; international qualifications accepted.
The predicted salary is between 17880 - 22356 £ per year.
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Providing first-line and second-line technical support for both hardware and software issues.
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Assisting with the installation, configuration, and maintenance of desktops, laptops, printers, and other IT equipment.
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Troubleshooting and resolving issues related to operating systems (Windows, MacOS, Linux), software applications, networking, and other IT systems.
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Responding to and managing service requests via phone, email, or ticketing system.
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Good communication skills (both written and verbal).
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An interest in learning desktop support and troubleshooting end-user issues.
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Strong analytical and problem-solving skills.
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A willingness to learn and develop technical skills in a professional setting.
Essential:
Having a full driving licence and your own vehicle is required – as the role involves travelling., * 3 GCSE’s (or equivalent) at grades 4+ (A-C) in any subject
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GCSE Maths and English (or equivalents) at grades 3+ (D or above)
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Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject
You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
£17,880 per annum., * Full training and support to help you complete your apprenticeship and gain your Level 3 qualification.
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Access to ongoing professional development and career progression opportunities.
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Paid holiday.
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Pension contributions.
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Potential progression into more senior roles upon successful completion of the apprenticeship.
Future prospects:
90% of QA Apprentices secure permanent employment after finishing their apprenticeship.
Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.
IT Support Apprentice employer: QA Ltd
Contact Detail:
QA Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Apprentice
✨Tip Number 1
Familiarize yourself with common hardware and software issues that users face. This will not only help you in troubleshooting but also show your genuine interest in the role during interviews.
✨Tip Number 2
Practice your communication skills by explaining technical concepts to non-technical friends or family. Being able to convey information clearly is crucial for this position.
✨Tip Number 3
Get hands-on experience with different operating systems like Windows, MacOS, and Linux. Setting up a home lab can be a great way to learn and demonstrate your skills.
✨Tip Number 4
Make sure you have a valid driving license and access to a vehicle, as this is essential for the role. Highlighting your readiness to travel can set you apart from other candidates.
We think you need these skills to ace IT Support Apprentice
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of an IT Support Apprentice. Familiarize yourself with the technical skills required, such as troubleshooting hardware and software issues, and be ready to discuss your interest in learning these skills.
Highlight Relevant Qualifications: Clearly list your GCSEs and any equivalent qualifications in your CV. If you have relevant experience or skills, even if they are not formal qualifications, make sure to mention them to demonstrate your foundation for the program.
Showcase Communication Skills: Since good communication is essential for this role, provide examples in your application that demonstrate your written and verbal communication skills. This could include experiences where you successfully resolved issues or assisted others.
Express Willingness to Learn: In your cover letter, emphasize your eagerness to learn and develop your technical skills. Mention any previous experiences where you took the initiative to learn something new, especially in a technical context.
How to prepare for a job interview at QA Ltd
✨Show Your Technical Knowledge
Be prepared to discuss your understanding of hardware and software issues. Familiarize yourself with common troubleshooting steps for operating systems like Windows, MacOS, and Linux, as well as basic networking concepts.
✨Demonstrate Communication Skills
Since good communication is key in this role, practice explaining technical concepts in simple terms. Be ready to showcase how you would handle service requests via phone or email.
✨Express Your Willingness to Learn
Highlight your eagerness to develop your technical skills. Share examples of how you've learned new technologies or solved problems in the past, showing that you're proactive about your growth.
✨Prepare for Practical Scenarios
Expect to encounter practical scenarios during the interview. Think through how you would approach troubleshooting a specific issue, and be ready to walk the interviewer through your thought process.
