QA Ltd is seeking a strategic Service Delivery Lead to own end-to-end client relationships and ensure successful delivery of learning solutions aligned to business goals. You will manage a high-performing Service Delivery team, drive service excellence, and oversee KPI delivery across programmes.
You will build strong stakeholder relationships, define service improvement plans, and identify profitability opportunities while coordinating with CRM, Sales and Delivery teams to launch new programmes
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Strategic Service Delivery Lead – Learning Solutions in Cheltenham employer: QA Ltd
At QA, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises employee wellbeing and professional growth. With generous benefits such as 27 days of annual leave, private medical insurance, and dedicated training days, we empower our team to thrive while fostering an inclusive environment that celebrates diversity. Located in a dynamic sector, this role as a Commercial and Insights Analyst not only provides meaningful insights into business performance but also offers unique opportunities for personal and career development within the largest tech training company in the UK.
