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- Tasks: Support apprentices by managing enquiries and scheduling their apprenticeship journeys.
- Company: QA Ltd is the UK's largest tech training company, partnering with top organisations globally.
- Benefits: Enjoy 27 days holiday, wellness perks, and a hybrid work model for flexibility.
- Why this job: Join a dynamic team dedicated to empowering learners and enhancing their skills.
- Qualifications: Administrative experience in education is a plus; customer service skills are essential.
- Other info: This role requires a comprehensive screening process for safeguarding.
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Hybrid 2-3 days in the office– into nearest office (London, Manchester, Swindon, Leeds, Slough, Birmingham, Glasgow)
As part of the central services function, this role is pivotable in providing central support to our apprentices throughout their journey with us. This team will work together to provide the best possible support through displaying best practice, efficiency, initiative, attention to detail and open communication.
You will work closely with our onboarding teams to identify and appropriately recognise, any prior learning that new apprentices have, ensuring their journey with QA is adjusted based on their prior skills, knowledge and behaviours.
Job Responsibilities
• Provide a responsive contact desk for all apprentices as well as both external and internal stakeholders.
• Respond to all phone and email-based enquiries in a timely manner, resolving or re-directing queries where necessary.
• Record all incoming enquiries by documenting the enquiry and response, adhering to set SLA response times.
• Schedule and book apprenticeship schedules (L3-5) using the internal booking system, liaising with scheduling and or delivery as appropriate.
• Make schedule changes as required by learners, delivery colleagues or scheduling. Liaising with appropriate stakeholders depending on the reason for the re-schedule or cancellation.
• Provide administrative Bud functions i.e. making changes to line manager details as requested.
• Add or move customer accounts on relevant systems as required by sales, delivery or onboarding.
Skills and Experience
• Administrative experience ideally within the education sector will be an advantage
• Multi-tasking and delivery to agreed timescale
• Ability to interpret and implement regulations
• Experience of working in a customer centric environment
About QA:
At QA, we believe the future belongs to organisations that are able to learn, master and apply new skills at pace and scale. As the largest tech training company in the UK and the fastest-growing in the US, we partner with 96% of the FTSE and most of the Fortune 500. We have served over 4,000 customers and 1+ million learners since 1985.
Taking time for ourselves is so important these days which is why we dedicate some of our benefits to support your health & wellbeing. These include: 27 days holiday each year, holiday buying scheme, Medicash plan, Gympass, Cycle to Work scheme, Employee Assistance Programme, and 2 days per year charity leave.
Safeguarding Statement
QA is committed to safeguarding and promoting the welfare of children, young people and adults with care and support needs. We hold the expectation that all staff share this commitment in creating a safe and inclusive environment and as an organization, we comply with relevant legislation and best practices in safeguarding and safe recruitment.
This post is exempt from the Rehabilitation of Offenders Act 1974 and a comprehensive screening process will be undertaken on successful applicants including:
an enhanced disclosure check
Child Barring list check
medical fitness
identity and right to work
All applicants will be required to provide two references covering the previous three years and a Criminal Declaration form must be completed and returned ahead of interview.
Seniority level
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Seniority level
Associate
Employment type
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Employment type
Full-time
Job function
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Job function
Information Technology and Education
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Industries
Information Services and Technology, Information and Media
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Apprenticeship Central Services Officer employer: QA Ltd
Contact Detail:
QA Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprenticeship Central Services Officer
✨Tip Number 1
Familiarise yourself with the apprenticeship process and the specific needs of apprentices. Understanding their journey will help you demonstrate your ability to provide effective support during the interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully handled enquiries or resolved issues in previous roles. This will highlight your ability to manage communication effectively.
✨Tip Number 3
Research QA Ltd and its values, especially their commitment to safeguarding and promoting welfare. Being able to discuss how you align with these values can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your organisational skills and experience with administrative tasks. Be ready to explain how you manage multiple priorities and adhere to deadlines, as this is crucial for the role.
We think you need these skills to ace Apprenticeship Central Services Officer
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and skills required for the Apprenticeship Central Services Officer role. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your administrative experience, particularly in customer-centric environments or the education sector. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to multi-task and meet deadlines.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you have provided excellent support in previous roles, and how you can contribute to the success of QA's apprentices.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects attention to detail, which is crucial for this role.
How to prepare for a job interview at QA Ltd
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of the Apprenticeship Central Services Officer. Be prepared to discuss how your skills and experiences align with the role, especially in providing support to apprentices.
✨Showcase Your Administrative Skills
Since administrative experience is key for this position, be ready to share specific examples from your past roles where you successfully managed multiple tasks, adhered to deadlines, and maintained attention to detail.
✨Demonstrate Customer-Centric Mindset
QA Ltd values a customer-centric approach. Prepare to discuss how you've handled customer inquiries in the past, focusing on your ability to resolve issues efficiently and maintain open communication with stakeholders.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and the company. You might ask about the team dynamics or how success is measured in this position.
