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- Tasks: Join our Income Team to assist students with finance queries and manage tuition payments.
- Company: QA Higher Education empowers students with diverse courses and career opportunities.
- Benefits: Enjoy full training, a supportive environment, and opportunities for personal development.
- Why this job: Be part of a dynamic team making a real impact on students' educational journeys.
- Qualifications: Strong communication skills and a customer service mindset are essential; finance interest is a plus.
- Other info: This role is perfect for recent graduates or those seeking a fresh challenge in finance.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Administrator within our Income Team, London
Join to apply for the Administrator within our Income Team, London role at QA Ltd
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Administrator within our Income Team, London
Join to apply for the Administrator within our Income Team, London role at QA Ltd
London, QA Higher Education
Fulltime & Permanent Opportunity working on campus.
Administrator within our Income Team
London, QA Higher Education
Fulltime & Permanent Opportunity working on campus.
About our role: Do you have excellent customer service & admin skills? Are you a recent Graduate or Administrator looking for a new and challenging opportunity within a busy & growing Finance Income team.
Your focus: (FULL TRAINING PROVIDED) As administrator within our income team, you will be dealing with external and internal communications via phone and email.
You’ll have lots of interaction with our students, assisting with high volumes of face-to-face queries and questions, supporting with applications, advising and assisting our customers with the Student Finance England Scheme and general administration.
You’ll also assist students via phone, email, and in-person drop-ins with tuition fee payments and grant queries. You’ll be managing instalment plans and ensuring timely payment collections. You’ll handle change of circumstances requests, support credit control functions, and maintain accurate sales ledger records, while building strong relationships with students to guide them on tuition fee payments.
In interest in finance would be very desirable, as you will be dealing with student fee payments etc.
Bring Your Experience
Proven high level communication skills.
High Level Customer Service
Understanding of Microsoft office systems and basic level competency
Database management experience desirable
Self-motivated and driven.
Versatile and flexible to adapt to new tasks.
Calm and composed approach to maintain positive approach in high stress environments.
Your Learning & Development with QA, how can we support you? Being a training and education provider, your continuous Learning and Development is of huge importance to us and as an individual contributor, we can agree a suitable Pathway to achieve your goals and aspirations.
A Little More About QA Higher Education
Students preparing for undergraduate study. Working professionals looking to specialise in their field. Career changers. Everyone should be given access to outstanding higher education and our aim at QA is to make that possible.
We work with our partner universities to offer courses ranging from foundation programmes to postgraduate degrees covering subject areas including Accountancy, Business, Computing, Cyber, Digital Marketing, Events Management, Project Management and Web Development and delivered in city centre locations.
Equal Opportunities
At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place.
The successful candidate will be required to undertake a basic DBS check
We look forward to hearing from you!
#customerservice
#administrator
#highereducation
#London
#graduate
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
Job function
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Job function
Legal, Finance, and Accounting/Auditing
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Industries
Business Consulting and Services
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Administrator within our Income Team, London employer: QA Ltd
Contact Detail:
QA Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator within our Income Team, London
✨Tip Number 1
Familiarise yourself with the Student Finance England Scheme. Understanding how it works will not only help you answer queries effectively but also demonstrate your genuine interest in the role during any discussions.
✨Tip Number 2
Brush up on your customer service skills. Since you'll be interacting with students frequently, showcasing your ability to handle high volumes of queries calmly and efficiently can set you apart from other candidates.
✨Tip Number 3
Get comfortable with Microsoft Office, especially Excel. Being able to manage data and maintain accurate records is crucial for this role, so demonstrating your proficiency can give you an edge.
✨Tip Number 4
Network with current or former employees of QA Ltd. They can provide insights into the company culture and expectations, which can help you tailor your approach and questions during the interview process.
We think you need these skills to ace Administrator within our Income Team, London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of Administrator within the Income Team. Emphasise your customer service skills, administrative experience, and any familiarity with finance or database management.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the job description. Mention your interest in finance and how your background makes you a suitable candidate for the role. Use examples to demonstrate your communication skills and ability to handle high-pressure situations.
Showcase Relevant Skills: In your application, clearly outline your proficiency in Microsoft Office and any experience with database management. Highlight your self-motivation and adaptability, as these are key traits for the position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for an administrative role.
How to prepare for a job interview at QA Ltd
✨Showcase Your Customer Service Skills
Since the role involves a lot of interaction with students, be prepared to discuss your previous customer service experiences. Highlight specific situations where you successfully resolved issues or provided exceptional support.
✨Demonstrate Your Communication Abilities
Effective communication is key in this position. Practice articulating your thoughts clearly and concisely. You might be asked to explain complex information, so think about how you can simplify it for someone unfamiliar with the topic.
✨Familiarise Yourself with Student Finance
Having a basic understanding of the Student Finance England Scheme will give you an edge. Research common queries students have regarding tuition fees and grants, and be ready to discuss how you would assist them.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you handle stress and high-pressure situations. Think of examples from your past where you maintained composure and delivered results, especially in busy environments.
