At a Glance
- Tasks: Assist customers with IT issues and provide top-notch support.
- Company: Join Serbus, a leader in secure communications for vital services.
- Benefits: Enjoy dress down days, team outings, and a pension plan.
- Other info: 90% of apprentices secure permanent roles after completing the programme.
- Why this job: Kickstart your IT career while earning and learning in a dynamic environment.
- Qualifications: 3 GCSEs at grades 4+ and a passion for customer service.
The predicted salary is between 40500 - 49500 £ per year.
Serbus supports organisations operating within the UK’s critical national infrastructure: Government, Defence, Enterprise, Healthcare, Industrial, and Data Centre.
Our people are trusted to build and maintain exceptionally secure, highly resilient communications infrastructure so that the information and operations of vital services are always available whenever and wherever they’re needed.
We build the network foundations.
We create communication systems on those networks, and we keep them optimised, secure and running.
And we specialise in doing all of this in challenging and changeable environments.
Responsibilities
- Liaise with customers via phone, remote sessions, video conferencing and ITSM to assist with 1st line IT issues.
- Resolve 1st line issues and requests such as systems access, password resets & unlocks.
- Troubleshooting hardware issues.
- Perform troubleshooting and fault diagnostics.
- Perform basic IT system administration tasks such as setting up new access accounts or disabling accounts.
- Complete ticket requests with a high level of diligence using the ITSM.
- Triaging tickets and assigning to correct 2nd and 3rd line resolver groups.
- Teach users to use self-service tools where appropriate.
- Maintain a customer focused approach, delivering superb value to the customer base
- Always provide excellent customer service, offering empathy and patience to customers.
- Take accountability and ownership for all assigned issues
- Answer telephone calls in a professional, confident and timely manner, with a strong focus on first time fixes.
- Adhere to strict SLAs agreed with the trust, particularly response and resolution times.
Required skills
- Experience of working in a customer service role.
- Basic general fault diagnosis.
- Knowledge of ITIL.
- Excellent customer service.
- Strong communication skills.
- A team player who is self-motivated, enthusiastic, and keen to learn.
- Diligent with good time management skills and the ability to prioritise tasks.
- Proactive approach to work, with a positive and flexible attitude.
- Ability to work onsite at the customer base (Swandean) Monday to Friday.
Entry requirements
- 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
- GCSE Maths and English (or equivalents) at grades 3+ (D or above)
- Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme.
In this instance you could still be considered for the programme.
If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
For more information please visit the UK ENIC website.
Working hours
Benefits
- Dress down
- Coffee machine
- Team outings
- Pension
Future prospects
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
About QA
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future.
With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.
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IT Apprentice in Worthing employer: QA Limited
At Wolseley Group, we are committed to fostering a supportive and inclusive work environment where our employees can thrive. As a Business Analyst Apprentice, you will benefit from our award-winning Wolseley Talent Guild, which offers structured training and development opportunities, ensuring you gain valuable skills while contributing to meaningful projects. Located in Warwick, you'll enjoy a range of benefits including a generous pension scheme, enhanced leave options, and access to health and wellbeing resources, making us an excellent employer for those looking to build a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land IT Apprentice in Worthing
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what QA Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges QA Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at QA Limited!
✨Direct Apply to QA Limited
Let's not forget to apply directly through the QA Limited website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Apprentice in Worthing
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at QA Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at QA Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at QA Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
