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For Companies At a Glance
- Tasks: Be the friendly face of our training centre, managing reception and admin tasks daily.
- Company: Join QA, the UK's largest tech training company, transforming skills for over 1 million learners.
- Benefits: Enjoy a permanent role with opportunities for growth and a vibrant work culture.
- Why this job: Make a real impact by enhancing customer experiences in a dynamic learning environment.
- Qualifications: Customer service experience and good MS Office skills are essential.
- Other info: Perfect for those looking to kickstart their career in a supportive and innovative setting.
The predicted salary is between 24000 - 36000 £ per year.
You will deliver a reception and administration service for the QA training centre & Glasgow staff office, supporting all events running at the centre and ensuring that quality standards are consistently maintained.
Role Responsibilities
- Respond to incoming telephone calls and emails in a timely and professional manner, meet and greet all visitors to site and register learners on arrival for their event. Investigate and report any learner no-shows.
- Manage the distribution and collection of company and building security passes and ensure security processes are adhered to.
- Responsible for day-to-day administration tasks within the centre ensuring that a quality focus is reflected in the customer’s experience at all times.
- Responsible for the day-to-day management of supplier relationships, key to fulfilling training centre requirements (e.g. couriers, stationery, maintenance, refreshments).
- Provide a helpdesk service for trainers, learners and staff members ensuring requirements are fully accommodated and an exemplary level of customer service is consistently achieved.
- Responsible for ensuring that the training centre and staff office facilities are clean, presentable and well maintained (working with external suppliers, Facilities Team and Training Centre Manager).
- Understand QA’s Health & Safety policy ensuring that all visitors, trainers and learners are provided with relevant Health & Safety information upon arrival.
Your Experience/Skills:
- Experience in a customer facing role
- Good working knowledge of MS Office
- Excellent customer service skills
What We’ll Do For You!
At QA, we believe the future belongs to organisations that are able to learn, master and apply new skills at pace and scale. As the largest tech training company in the UK and the fastest-growing in the US, we partner with 96% of the FTSE and most of the Fortune 500. We have served over 4,000 customers and 1+ million learners since 1985.
We believe skills alone aren’t enough but need to be applied back to the business in order to effect change. We do this through tailored learning programmes that connect learning across an organisation’s siloes, create continuity for learners, and feature collaborative, cohort-based modalities to apply skills at pace and at scale. Our unique end-to-end learning solution draws from deep expertise across apprenticeships and instructor-led training, and self-paced learning.
Please find out more about us at https://www.qa.com/about/careers/
Training Centre Administrator (Receptionist) employer: QA Limited
Contact Detail:
QA Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Training Centre Administrator (Receptionist)
✨Tip Number 1
Familiarise yourself with QA's values and mission. Understanding their commitment to customer service and quality will help you align your responses during interviews, showcasing how you can contribute to their goals.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Since the role involves greeting visitors and handling inquiries, being articulate and friendly will set you apart from other candidates.
✨Tip Number 3
Research common challenges faced in training centre administration. Being prepared to discuss how you would handle issues like learner no-shows or managing supplier relationships will demonstrate your proactive approach.
✨Tip Number 4
Network with current or former employees of QA. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Training Centre Administrator (Receptionist)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Emphasise any roles where you managed reception duties or interacted with clients, as this aligns closely with the responsibilities of the Training Centre Administrator.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the job description. Mention your experience in handling telephone calls and emails professionally, as well as your ability to maintain quality standards in customer service.
Showcase Relevant Skills: In your application, clearly outline your proficiency in MS Office and any other relevant software. Highlight your excellent customer service skills and provide examples of how you've successfully managed customer interactions in the past.
Research QA Ltd: Familiarise yourself with QA Ltd's mission and values. Understanding their approach to training and customer service will help you tailor your application and demonstrate your enthusiasm for the role.
How to prepare for a job interview at QA Limited
✨Showcase Your Customer Service Skills
Since the role involves a lot of interaction with customers, be prepared to discuss your previous experiences in customer-facing roles. Highlight specific examples where you provided excellent service or resolved issues effectively.
✨Familiarise Yourself with MS Office
As good working knowledge of MS Office is essential, make sure you can confidently discuss your experience with these tools. Consider mentioning any specific tasks you've completed using MS Office that relate to administration or customer service.
✨Understand Health & Safety Protocols
The job requires knowledge of health and safety policies. Brush up on basic health and safety regulations relevant to a training centre environment, and be ready to explain how you would ensure compliance for visitors and learners.
✨Prepare Questions About the Role
Interviews are a two-way street. Prepare thoughtful questions about the training centre's operations, team dynamics, and expectations for the role. This shows your genuine interest and helps you assess if the company is the right fit for you.
