CHS Networks are looking for a motivated and enthusiastic IT Support Apprentice to join their growing team. This is an exciting opportunity to build a career in IT while gaining hands-on experience and working towards a Level 3 Azure Cloud Support Specialist Apprenticeship.
What you'll be doing
As an IT Support Apprentice, you will play a key role in supporting customers and ensuring a high standard of service delivery. Your responsibilities will include:
- Acting as the first and single point of contact for customers contacting the Service Desk
- Logging incoming incidents accurately and ensuring all relevant information is recorded within incident management systems
- Managing and resolving support cases in line with agreed Service Level Agreements (SLAs)
- Delivering excellent customer service by responding promptly, professionally and courteously to customer enquiries
- Diagnosing and resolving desktop support issues using appropriate troubleshooting tools
- Assigning incidents to the correct third-party support teams where required
- Proactively managing customer expectations by providing updates and progress reports on outstanding incidents and requests
What we're looking for
- An IT enthusiast with a good basic knowledge and understanding of IT
- A genuine interest in developing a career within the technology sector
- A willingness to learn and expand technical knowledge and expertise
- Strong communication and customer service skills
- A professional and confident telephone manner
- The ability to work well under pressure and as part of a team
Please note: There is an element of manual handling involved in this role
The entry requirements for this programme are as follows
- 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
- GCSE Maths and English (or equivalents) at grades 3+ (D or above)
- Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject
Working hours: 37.5 hours per week, 9am - 5:30pm
Benefits
- Excellent career progression opportunities
- Access to additional training courses
- Structured mentoring and support throughout your apprenticeship
- On-site parking
- Great transport links
- Supportive and friendly working environment
Future prospects
CHS Networks is a growing organisation that is committed to investing in employee development and personal growth. You will receive full on-the-job training throughout your apprenticeship and be supported every step of the way.
Successful completion of the apprenticeship, combined with a strong work ethic, drive and commitment, will lead to the opportunity of a permanent position and continued career progression within the business.
About the Company
At CHS Networks, the philosophy is simple: use extensive industry experience to provide clients with high-quality IT services and solutions. Supporting businesses across Kent, London, and the South East, the company has built a reputation for delivering reliable, professional IT support and continuously evolving to meet the needs of its customers.
#J-18808-Ljbffr
IT Support Level 3 Apprenticeship - CHS Networks in Tonbridge employer: QA Limited
At Wolseley Group, we are committed to fostering a supportive and inclusive work environment where our employees can thrive. As a Business Analyst Apprentice, you will benefit from our award-winning Wolseley Talent Guild, which offers structured training and development opportunities, ensuring you gain valuable skills while contributing to meaningful projects. Located in Warwick, you'll enjoy a range of benefits including a generous pension scheme, enhanced leave options, and access to health and wellbeing resources, making us an excellent employer for those looking to build a rewarding career.
