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- Tasks: Provide first-line IT support and help keep systems running smoothly.
- Company: Join Bield Housing & Care, a leading charity supporting older people in Scotland.
- Benefits: Enjoy a supportive environment, career progression, and training opportunities.
- Why this job: Kickstart your IT career while making a real difference in people's lives.
- Qualifications: A passion for IT support and good communication skills are essential.
- Other info: 90% of apprentices secure permanent roles after completing their training.
The predicted salary is between 13700 - 15200 £ per year.
About Bield Housing & Care: Bield Housing & Care are a not-for-profit organisation and registered Scottish Charity, and one of the largest providers of housing and support services for older people in Scotland. Owning or part-owning over 4,600 properties and operating across 21 local authorities, helping people live independently and well in later life.
About the role: Bield are looking for an enthusiastic Technology Support Apprentice to join the IT team. This is an excellent opportunity for someone with a genuine interest in IT support who is looking to develop their skills within a supportive, values-driven organisation. You will provide first-line technical support to colleagues across the organisation, helping to ensure IT systems run smoothly and users receive a high-quality service.
Responsibilities:
- Providing first-line telephone, email and face-to-face IT support to users
- Triaging, logging and prioritising incidents via the Service Desk
- Monitoring ticket queues and ensuring issues are responded to and resolved within agreed SLAs
- Escalating IT issues to other members of the IT team where appropriate
- Working with external suppliers to resolve incidents when required
- Carrying out daily system maintenance checks and departmental administration tasks
- Supporting desktop PCs, laptops and smartphones
- Deploying and upgrading equipment as requested
- Providing support for a wide range of software used across the organisation
- Creating user guides and FAQ/knowledge base documentation
Desirable skills:
- A genuine interest in providing IT support
- Knowledge of Microsoft Windows desktop environments and other Microsoft products
- Strong communication skills, both written and verbal
- Good time-keeping and organisational skills
- Attention to detail
- Ability to work effectively as part of an IT team and contribute added value to the organisation
Salary: £22,932 per annum
Working hours: 35 hours per week, Monday to Friday, 9am – 5pm
Benefits:
- A supportive working environment within a respected Scottish charity
- Opportunities for career progression within Bield
- Potential access to further training and qualifications to enhance your IT skillset
- A role where your work directly supports colleagues delivering vital services
Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
Important information: This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support. Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.
If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!
Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
Technology Support Apprentice employer: QA Limited
Contact Detail:
QA Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technology Support Apprentice
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local tech meetups, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to IT support. We recommend doing mock interviews with friends or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your passion for technology! When you get the chance, share your personal projects or experiences that highlight your skills. This will help you stand out as someone genuinely interested in the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Technology Support Apprentice
Some tips for your application 🫡
Show Your Passion for IT: Let us know why you're excited about the Technology Support Apprentice role! Share your genuine interest in IT support and how you’ve engaged with technology in the past. This will help us see your enthusiasm and fit for the team.
Tailor Your Application: Make sure to customise your application to highlight relevant skills and experiences that match the job description. We want to see how your background aligns with our needs, so don’t be shy about showcasing your strengths!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at QA Limited
✨Know Your Tech Basics
Brush up on your knowledge of Microsoft Windows and other software mentioned in the job description. Being able to discuss your familiarity with these tools will show your genuine interest in IT support.
✨Practice Your Communication Skills
Since you'll be providing support to colleagues, practice explaining technical concepts in simple terms. This will help you demonstrate your strong communication skills during the interview.
✨Show Enthusiasm for the Role
Express your passion for helping others and your eagerness to learn. Bield is looking for someone who is enthusiastic about technology support, so let that shine through in your answers.
✨Prepare Questions for Them
Think of insightful questions to ask about the team and the role. This shows your interest in the position and helps you understand how you can contribute to Bield's mission of supporting older people.
