Launch your IT career with BDR Voice and Data!
Earn while you learn, solve customer tech issues and build practical skills with full training and a recognised qualification.
About the role
We are looking for a motivated and enthusiastic ICT Level 3 Apprentice to join our First Line Incident Management Team. This is an excellent opportunity for someone starting their career in IT and telecommunications, gaining hands on experience while working towards a recognised qualification. You'll be the first point of contact for customers, learning how to diagnose, resolve, and escalating technical issues while delivering a professional and friendly service.
Responsibilities
- Acting as first-line support for incoming incidents via phone, email, and ticketing systems
- Logging, categorising, and prioritising incidents accurately
- Providing basic technical support for: IT systems and hardware, network and connectivity issues, and voice and telephony services
- Troubleshooting issues using knowledge bases, and guidance from senior engineers
- Escalating unresolved incidents to second-line or third-line teams when required
- Communicating clearly with customers, keeping them informed of progress
- Maintaining accurate documentation and ticket notes
- Supporting general IT and operational tasks as required
Desirable skills
- A genuine interest in IT, networking, and telecommunications
- Strong communication skills and a polite, professional phone manner
- Willingness to learn and take feedback on board
- Good problem-solving skills and attention to detail
- Basic IT knowledge (e.g. Windows, hardware, networking fundamentals)
- No previous IT experience required — full training provided
The entry requirements for this programme are as follows
- 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
- GCSE Maths and English (or equivalents) at grades 3+ (D or above)
- Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject
Working hours
37.5 hours per week, 9am - 5:30pm Monday to Thursday, 9am - 5pm on Fridays
Benefits
- Trips abroad
- Staff nights out
- Breakfast
Future prospects
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
Programme Information
- Programmes IT & Networking
- Role Information Communication Technician L3 - Azure Cloud Support Specialist
- Locations Stratford-upon-Avon - BDR Voice & Data Solutions Ltd, Stratford-upon-Avon
- Salary £18,000/year
About BDR Voice and Data:
BDR Voice and Data is a growing communications and IT services provider, delivering reliable voice, data, and IT solutions to business customers. We pride ourselves on excellent customer service, technical expertise, and developing talent from the ground up.
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IT Level 3 Apprenticeship - BDR Voice and Data in Stratford-upon-Avon employer: QA Limited
At Wolseley Group, we are committed to fostering a supportive and inclusive work environment where our employees can thrive. As a Business Analyst Apprentice, you will benefit from our award-winning Wolseley Talent Guild, which offers structured training and development opportunities, ensuring you gain valuable skills while contributing to meaningful projects. Located in Warwick, you'll enjoy a range of benefits including a generous pension scheme, enhanced leave options, and access to health and wellbeing resources, making us an excellent employer for those looking to build a rewarding career.
