At a Glance
- Tasks: Support IT systems and gain hands-on experience in a dynamic tech environment.
- Company: Join Velociti Solutions, a leader in digital transformation and operational efficiency.
- Benefits: Enjoy private healthcare, life assurance, and 25 days holiday plus bank holidays.
- Other info: 90% of apprentices secure permanent roles after completing the programme.
- Why this job: Kickstart your IT career with real-world experience and professional development opportunities.
- Qualifications: 3 GCSEs at grades 4+ and a passion for IT and technology.
The predicted salary is between 19350 - 23650 £ per year.
Velociti Solutions provides innovative digital transformation solutions and specialist consultancy in operational efficiency, safety and customer service excellence.
With deep sector knowledge gained over 30 years, we are trusted by transport authorities, bus operators and rail operators worldwide.
Our software spans planning and scheduling, control room and incident management, safety and compliance, customer information and commercial analytics for bus and rail operators and transport authorities, along with Asset Management.
Role purpose
As an Apprentice IT Engineer, you will support Velociti Solutions’ IT systems, gaining practical experience and developing the technical skills required to become a Junior IT Engineer.
Key responsibilities
- Assist with installation and configuration of computer systems, networks, mobile devices, and cloud services under supervision.
- Support the management of user accounts and group access within Microsoft Entra ID under the direction of senior team members.
- Assist in the maintenance of the Microsoft 365 environment, learning to manage licensing, Teams, Share Point and Outlook services.
- Support mobile device management and deployment via Microsoft Intune.
- Contribute to endpoint security maintenance and monitoring under guidance.
- Log and manage incoming support incidents via the helpdesk portal, Teams, email and telephone using Zendesk.
- Diagnose and resolve hardware, software and network issues reported by employees, escalating complex cases to senior team members with detailed information.
- Provide timely updates to employees throughout the resolution process.
- Learning and professional development
- Document technical issues, solutions, and processes to build organizational knowledge and support your learning.
- Participate in formal apprenticeship training and development activities to achieve the Level 3 Information Communications Technician (ICT) apprenticeship standard.
- Seek feedback from senior team members and apply learning to improve technical knowledge and professional performance.
Skills, knowledge and experience
- A genuine interest in IT and technology, with motivation to learn and develop technical skills.
- Basic understanding of computer systems, networks, and IT troubleshooting principles (or willingness to develop these).
- Interest in IT security and data protection best practices.
- Strong problem-solving and troubleshooting mindset.
- Clear communicator who can explain technical issues to non-technical colleagues.
- Customer empathy and patience when supporting employees.
- Attention to detail in logging and documenting technical issues.
- Reliable and professional in approach, with commitment to learning and development.
- Team player who values collaboration and knowledge-sharing.
- Familiarity with Microsoft Windows and Microsoft 365 applications (desirable).
- Work collaboratively with the IT Operations team, other departments, and third-party suppliers under supervision.
- Contribute to the team's knowledge-sharing culture through documentation and open communication.
- Undertake any additional duties as reasonably required.
- Entry requirements
- 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
- GCSE Maths and English (or equivalents) at grades 3+ (D or above)
- Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject
- Non-standard entry with work experience
Relevant qualifications and/or work experience will be considered for applicants with potential to benefit from the programme.
You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme.
In this instance you could still be considered for the programme.
If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
For more information please visit the UK ENIC website.
Working hours
Monday to Friday, 9.00am to 5.30pm, 37.5 hours per week.
Office based during the probation period (4 days per week). Following this, a hybrid working pattern is available, minimum of two days per week in the office.
Benefits
- Private health care
- Life assurance
- Income protection scheme
- Company pension scheme
- 25 days holiday plus bank holidays
- 3 days paid leave for Christmas period shut-down
- 1 day's paid leave to celebrate birthday
- Hybrid working
- EV car scheme
- Cycle to work scheme
- Future prospects
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
Equal Opportunities
Velociti Solutions is an equal opportunities employer. We welcome applications from all suitably qualified candidates.
About QA
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future.
With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.
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IT Engineer Apprentice in Sheffield employer: QA Limited
At Wolseley Group, we are committed to fostering a supportive and inclusive work environment where our employees can thrive. As a Business Analyst Apprentice, you will benefit from our award-winning Wolseley Talent Guild, which offers structured training and development opportunities, ensuring you gain valuable skills while contributing to meaningful projects. Located in Warwick, you'll enjoy a range of benefits including a generous pension scheme, enhanced leave options, and access to health and wellbeing resources, making us an excellent employer for those looking to build a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land IT Engineer Apprentice in Sheffield
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what QA Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges QA Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at QA Limited!
✨Direct Apply to QA Limited
Let's not forget to apply directly through the QA Limited website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Engineer Apprentice in Sheffield
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at QA Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at QA Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at QA Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
