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- Tasks: Coordinate training programmes and support clients with high-quality service.
- Company: QA is a leading UK learning services organisation, enhancing skills for all levels.
- Benefits: Enjoy 27 days holiday, wellness perks, and personal development opportunities.
- Why this job: Join a diverse team focused on growth and impactful learning solutions.
- Qualifications: Strong communication skills and proficiency in Microsoft Office required.
- Other info: This role requires security clearance; apply if you're ready for a rewarding challenge!
The predicted salary is between 36000 - 60000 £ per year.
Senior Service Delivery Specialist (Programme Coordinator)
Talent Pool
Operations – Customer Service
Title
Senior Service Delivery Specialist (Programme Coordinator)
Contract Type
QA Ltd Permanent
Job Advert
This role requires holding or passing and maintaining security clearance for the duration of your employment in the role.
In this role, you will act as the first point of contact and provide high-quality support to specified clients. Your focus will be to coordinate internal resources to ensure key tasks are delivered in line with required learning outcomes and in accordance with contract terms.
Key Responsibilities:
- Create and maintain programme plans to track progress and ensure successful completion of training programmes.
- Manage and prioritise coordination activities to meet internal and external requirements.
- Act as the main point of contact for training programmes for internal and external stakeholders.
- Maintain excellence in coordination activities, including answering stakeholder queries, onboarding learners, managing commercials, and evaluating training programme feedback.
- Collate, analyse, and report programme feedback data.
- Present service delivery reviews to clients.
Key Skills / Experience Required:
- Building and maintaining client relationships.
- Extensive cross-functional collaboration skills.
- Effective soft skills and emotional intelligence facilitating effective written and verbal communication.
- Comfortable presenting to clients both face-to-face and virtually.
- Proficient in analysing, evaluating, and reporting data.
- Proficient in Microsoft Office (including Excel and PowerPoint).
About QA:
QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. Headquartered in London, with a nationwide network of state-of-the-art training centres, we deliver innovative and cutting-edge skills solutions to UK organisations.
What We\’ll Do For You!
Down Time:
Taking time for ourselves is important, which is why we offer benefits to support your health and wellbeing, including 27 days holiday each year, holiday buying scheme, Medicash plan, Gympass, Cycle to Work scheme, Employee Assistance Programme, and 2 days per year charity leave.
Financial Support:
In addition to pension, group income protection, and life insurance, QA offers an annual pay review, access to employee discounts, season ticket loan, tech scheme, and employee referral scheme.
Personal Growth:
We support your development with QA authored courses in the latest technology, with 3 training days per year dedicated to this.
Our People:
We are an equal opportunity employer committed to diversity and inclusion. We welcome applications from all backgrounds and support career growth for everyone. We are proud of our status as a Disability Confident employer and encourage applicants with disabilities to apply.
Next Steps:
Click the apply button and register on our QA website to complete our application form. For more information, contact me on LinkedIn or email Tim.Heaney@qa.com.
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Senior Service Delivery Specialist (programme coordinator) employer: QA Limited
Contact Detail:
QA Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Delivery Specialist (programme coordinator)
✨Tip Number 1
Familiarise yourself with the key responsibilities of the role. Understanding how to create and maintain programme plans will give you an edge. Consider preparing examples from your past experiences where you've successfully managed similar tasks.
✨Tip Number 2
Build your knowledge of effective client relationship management. Think about how you can demonstrate your ability to build and maintain relationships with clients, as this is crucial for the role. Prepare anecdotes that showcase your soft skills and emotional intelligence.
✨Tip Number 3
Brush up on your data analysis and reporting skills. Since you'll be collating and analysing programme feedback data, being able to discuss your proficiency in these areas will be beneficial. Consider any tools or methods you've used in the past that could relate to this.
✨Tip Number 4
Practice your presentation skills. As you'll be presenting service delivery reviews to clients, being comfortable with both face-to-face and virtual presentations is key. Try rehearsing your presentation style with friends or colleagues to gain confidence.
We think you need these skills to ace Senior Service Delivery Specialist (programme coordinator)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and skills required for the Senior Service Delivery Specialist position. Tailor your application to highlight relevant experiences that align with the job description.
Craft a Compelling CV: Your CV should clearly showcase your experience in client relationship management, coordination activities, and data analysis. Use bullet points to make it easy to read and ensure it reflects your proficiency in Microsoft Office, especially Excel and PowerPoint.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and how your background makes you a perfect fit. Highlight your soft skills and emotional intelligence, as these are crucial for effective communication with clients and stakeholders.
Follow Application Instructions: Make sure to follow the application instructions carefully. Register on the QA website and complete the application form as specified. Double-check for any additional documents they may require, such as references or proof of qualifications.
How to prepare for a job interview at QA Limited
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Senior Service Delivery Specialist. Familiarise yourself with programme coordination, client relationship management, and the importance of maintaining high-quality support.
✨Showcase Your Communication Skills
Since effective communication is key in this role, prepare to demonstrate your verbal and written communication skills. Be ready to discuss how you've successfully communicated with clients and stakeholders in past roles.
✨Prepare for Data Analysis Questions
As the role involves analysing and reporting data, brush up on your analytical skills. Be prepared to discuss specific examples where you've used data to drive decisions or improve service delivery.
✨Highlight Your Soft Skills
Emotional intelligence and soft skills are crucial for this position. Think of examples that showcase your ability to build relationships, manage conflicts, and work collaboratively across teams.
