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- Tasks: Be the go-to person for clients, ensuring top-notch support and project delivery.
- Company: Join QA, a leading UK learning services organisation dedicated to skill development.
- Benefits: Enjoy 27 days holiday, wellness perks, and opportunities for personal growth.
- Why this job: Make an impact while working in a diverse, inclusive environment that values your development.
- Qualifications: Proficiency in Microsoft Office and experience in client-centric roles are essential.
- Other info: Security clearance is required; we support career growth and celebrate diversity.
The predicted salary is between 36000 - 60000 £ per year.
This role requires holding or passing and maintaining security clearance for the duration of your employment in the role.
In this role, you will act as the first point of contact and provide high-quality support to specified clients. Your focus will be to coordinate internal resources to ensure key tasks are delivered in line with required learning outcomes and in accordance with contract terms.
Key Responsibilities:
- Create and maintain project plans and track progress to ensure successful delivery of projects.
- Liaise internally with colleagues to ensure all quality standards are achieved.
- Maintain strong relationships with members of the client team.
- Produce insightful reports for clients to support the management of their programmes and events.
- Raise issues that may impact the RAID log.
- Escalate risks to ensure appropriate action is taken to mitigate them.
- Deliver high levels of customer service to assist the wider sales team in developing strategic client relationships.
Key Skills / Experience Required:
- Proficiency in Microsoft Office, including Excel (using VLOOKUP, pivot tables highly desirable)
- Experience within a highly client-centric environment, servicing a wide range of offerings
- Ability to work to tight deadlines with high levels of accuracy
- Experience implementing improvements to business processes
- Experience offering solutions to complex queries
#LifeatQA #QA #theresnoplacelikeqa #LI-TH1 #LI-hybrid #hiring
About QA:
QA is one of the largest learning services organizations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. Headquartered in London, with a nationwide network of state-of-the-art training centers, we deliver innovative and cutting-edge skills solutions to UK organizations.
What We\’ll Do For You!
Down time: Taking time for ourselves is so important these days, which is why we dedicate some of our benefits to support your health and wellbeing. These include: 27 days holiday each year, holiday buying scheme, Medicash plan, Gympass, Cycle to Work scheme, Employee Assistance Programme, and 2 days per year charity leave.
Financial support: In addition to pension, group income protection, and life insurance, QA offers an annual pay review, access to our employee discounts benefit hub with hundreds of deals, season ticket loan, tech scheme, and an employee referral scheme.
Personal growth: Learning and opportunity are at the core of what we do – and that applies to you too! You’ll have the opportunity to develop your skills through QA-authored courses in the latest tech, with 3 training days per year dedicated to this.
Our people: We are an equal opportunity employer, focused on promoting a welcoming and inclusive environment. We embrace diversity, welcome applications from all candidates, and aim to support everyone\’s career growth. We celebrate our diversity and are proud of our rankings on The Inclusive Top 50 UK Employers List.
We are also a Disability Confident employer. All applicants with a disability who fulfill the role criteria will be progressed to the next stage of the process. Please inform us of any reasonable adjustments needed.
Next steps: Click the apply button and register on our QA website to complete our quick application form. For more information about the role, connect with me on LinkedIn or email: I’m happy to help!
#J-18808-Ljbffr
Senior Service Delivery Specialist employer: QA Limited
Contact Detail:
QA Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Delivery Specialist
✨Tip Number 1
Familiarise yourself with the specific security clearance requirements for this role. Understanding the process and being prepared to discuss your eligibility can set you apart from other candidates.
✨Tip Number 2
Network with current or former employees at QA, especially those in similar roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during interviews.
✨Tip Number 3
Brush up on your Microsoft Excel skills, particularly VLOOKUP and pivot tables. Being able to demonstrate your proficiency in these areas during discussions can highlight your readiness for the role.
✨Tip Number 4
Prepare examples of how you've successfully managed client relationships and delivered high-quality support in previous roles. Having concrete stories ready will help you illustrate your experience effectively during interviews.
We think you need these skills to ace Senior Service Delivery Specialist
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Senior Service Delivery Specialist position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in client-centric environments and any specific examples of how you've successfully managed projects or improved business processes. Use metrics where possible to demonstrate your impact.
Showcase Technical Skills: Make sure to mention your proficiency in Microsoft Office, particularly Excel. If you have experience with VLOOKUP and pivot tables, be sure to include that as it is highly desirable for this role.
Craft a Strong Cover Letter: Write a compelling cover letter that not only summarises your qualifications but also expresses your enthusiasm for the role and the company. Mention your commitment to delivering high levels of customer service and building strong client relationships.
How to prepare for a job interview at QA Limited
✨Understand Security Clearance Requirements
Since this role requires maintaining security clearance, make sure you understand the process and requirements. Be prepared to discuss your background and any relevant experiences that demonstrate your reliability and trustworthiness.
✨Showcase Your Client-Centric Experience
Highlight your experience in client-facing roles. Prepare examples of how you've successfully managed client relationships and delivered high-quality support, as this is crucial for the Senior Service Delivery Specialist position.
✨Demonstrate Project Management Skills
Be ready to discuss your experience with project planning and tracking progress. Bring examples of project plans you've created and how you've ensured successful delivery, as this will be a key responsibility in the role.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you've handled complex queries or issues in the past. Prepare specific examples that showcase your ability to offer solutions and implement improvements to business processes.
