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- Tasks: Provide IT support, troubleshoot issues, and assist with user onboarding.
- Company: Join ENODA, a leader in decentralised energy systems.
- Benefits: Competitive salary, private medical insurance, and 33 days annual leave.
- Other info: 90% of apprentices secure permanent roles; gain a nationally recognised qualification.
- Why this job: Kickstart your IT career while making a real impact on energy innovation.
- Qualifications: Interest in IT, basic computer knowledge, and strong communication skills.
The predicted salary is between 26000 - 26000 £ per year.
About ENODA: ENODA's world-class team are building the first truly decentralised, intelligent energy system that will reshape how we generate, store, and distribute energy. Foundational to our holistic and integrated platform approach, the ENODA PRIME Exchanger is a first-of-a-kind dynamic power flow hardware designed to maintain "on-target" frequency and voltage, increasing grid efficiency and capacity for distributed energy sources like renewables and EVs.
ENODA ENSEMBLETM is our ecosystem co-ordinator of ENODA and third-party assets, able to forecast, aggregate, and bid capacity in real time, functioning as a networked "operating system" for the electrical grid. This is more than simply managing electricity flow. It is about creating the foundational system to prepare for a radically more capable, prosperous, and intelligent future.
About the role: We are looking for a motivated and enthusiastic IT Support Apprentice to join ENODA and begin a career in IT. You will support the IT team in delivering day-to-day support across devices, systems, and users, while developing foundational technical skills in IT support, troubleshooting, and customer service. This role suits someone who is curious, eager to learn, and interested in building a career in IT or technology.
What does the role look like?
- Provide first-line support for users across hardware, software, and IT systems
- Assist with setting up and configuring laptops, desktops, and mobile devices
- Support user onboarding and offboarding processes, including account setup
- Log, track, and update support tickets using IT service management tools
- Troubleshoot basic issues with devices, applications, and connectivity
- Assist with maintaining IT equipment and asset inventory
- Support meeting room and AV / video conferencing systems
- Learn and follow IT processes, documentation, and best practices
- Work with senior IT team members to resolve more complex issues
- Contribute to documentation and knowledge base articles.
What skills and qualities should you have?
- Interest in IT and technology, with a desire to build a career in IT support
- Basic understanding of computers, operating systems, and common applications
- Good problem-solving skills and logical thinking
- Strong communication and customer service skills
- Willingness to learn and take direction from experienced team members
- Ability to manage time and prioritise tasks
- Attention to detail and willingness to follow processes
- Positive attitude and strong work ethic
Salary: £26,000 per annum
Working week: Monday to Friday, 9am - 5pm
Benefits:
- Salary will be aligned with skills & experience and living wage
- Private medical insurance
- Flexible Pension policy tailored to your requirements
- 33 days annual leave + Holiday purchase/sell scheme
- Dental cash-back scheme
- Cycle-to-Work scheme
- Season travel ticket loan
- Enhanced company sick pay & income protection
- Life Assurance
Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
Important information: This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support. Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.
If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!
Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
IT Support Apprentice in Scotland employer: QA Limited
Contact Detail:
QA Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Apprentice in Scotland
✨Tip Number 1
Get to know the company! Before your interview, dive into ENODA's mission and values. Understanding their vision for a decentralised energy system will help you connect your skills and enthusiasm to what they do.
✨Tip Number 2
Practice your troubleshooting skills! Since you'll be providing IT support, brush up on common issues and solutions. Being able to demonstrate your problem-solving abilities during the interview can really set you apart.
✨Tip Number 3
Show your eagerness to learn! Highlight your curiosity and willingness to grow in the IT field. Employers love candidates who are enthusiastic about developing their skills and contributing to the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the ENODA team and starting your career in IT support.
We think you need these skills to ace IT Support Apprentice in Scotland
Some tips for your application 🫡
Show Your Enthusiasm: Let your passion for IT and technology shine through in your application. We want to see that you're eager to learn and grow in this field, so don’t hold back on sharing your excitement!
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the role. We’re looking for problem-solving abilities and a customer service mindset, so emphasise any related experience you have.
Craft a Personal Cover Letter: Use your cover letter to tell us why you’re the perfect fit for the IT Support Apprentice role. Share specific examples of your interest in IT and how you’ve demonstrated your skills in the past.
Apply Through Our Website: Don’t forget to apply directly through our website! It’s the best way to ensure your application gets into our hands quickly. Plus, it shows you’re proactive and keen to join our team.
How to prepare for a job interview at QA Limited
✨Know Your Tech Basics
Brush up on your understanding of computers, operating systems, and common applications. Being able to discuss these topics confidently will show your genuine interest in IT and help you stand out.
✨Show Off Your Problem-Solving Skills
Prepare to share examples of how you've tackled tech issues in the past, even if they were minor. Employers love to see logical thinking and a proactive approach to troubleshooting.
✨Communicate Clearly
Practice explaining technical concepts in simple terms. Strong communication skills are key in IT support, so be ready to demonstrate how you can help users who may not be as tech-savvy.
✨Ask Questions
At the end of the interview, don’t hesitate to ask insightful questions about the role or the company. This shows your enthusiasm and eagerness to learn, which is exactly what ENODA is looking for in an apprentice.