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- Tasks: Assist customers with tech queries and provide first contact resolutions.
- Company: Join Computershare, a global leader in financial administration.
- Benefits: Earn £21,000, with potential to rise to £26,000 post-apprenticeship.
- Other info: Work in a vibrant Edinburgh office with great career growth opportunities.
- Why this job: Kickstart your IT career with hands-on experience and mentoring.
- Qualifications: Strong communication skills and a willingness to learn new tech.
The predicted salary is between 21000 - 21000 £ per year.
Manifest your 2026 career era! Apply for an apprenticeship before 31st January 2026 and you will be entered to win a £100 Love2Shop voucher. Start the new year with a real glow-up.
Computershare is a global leader in financial administration with over 14,000 employees around the world, serving over 25,000+ clients. If you are looking for an exciting and unique opportunity, Computershare are currently seeking an IT Service Desk Apprentice to join the team in their global technology hub based in the centre of Edinburgh.
The 24/7 Global Tech Support Team is responsible for managing all first line service and support tasks for Computershare customers across the globe and ensuring business critical systems remain available at all times. The Service Desk function is responsible for logging all incidents and requests, including categorisation, prioritisation and where possible providing a first contact resolution.
As an IT Service Desk Apprentice you will be assigned a mentor who will focus on preparing you for a job as a self-sufficient apprentice analyst through shadowing, training and increasing your service knowledge.
Responsibilities:- Respond to customer queries and requests via a number of methods including phone calls, live chat service, email and support tickets.
- Provide first contact resolution (FCR) through troubleshooting whenever possible using the knowledge base and other tools at your disposal.
- Contribute to the team's continual service improvement objectives; identify repeat incidents and highlight potential process improvements.
- Complete user access requests, software installs and local hardware requests.
- Build and maintain good working relationships with all teams across the organisation.
- Ensure that all procedures and documentation are kept current, and that any amendments are communicated to the team.
- Meet goals and KPIs as set by the line manager.
- Ensure that all work carried out by the Global Service Centre adheres to internal and external audit requirements, business regulations, and service level agreements.
- Professional and courteous telephone manner.
- Willingness to work flexible hours / shifts.
- Strong verbal and written communication skills.
- Experience of working in a team.
- Able to learn new technologies and work in a technical environment.
- Able to follow set processes and procedures and highlight potential improvements.
- Understanding of Microsoft products.
Salary: £21,000 per annum.
Working hours: Initially you will start working on an 8 hour shift pattern starting anywhere between 8am – 2pm Monday to Friday. With the Service Desk Analyst role you may move onto a 2pm – 10pm shift.
Benefits: £21,000 salary – increasing to £26,000 once completed apprenticeship. Mentoring scheme throughout apprenticeship. Luxury office space based in the centre of Edinburgh. Mental health awareness benefits. Track record of taking on over 50 apprentices within service desk.
Future prospects: With Computershare your further career development is vital, with Global Tech Support's Internal development program which provides you with pathways into roles such as Application Support, Software Development, IT Security and many more. This is an excellent opportunity to work for an organisation that invests in talent and will provide full support whilst you work towards your IT Support Professional SCQF Level 8.
This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.
Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.
On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. If you are interested in starting your career and receiving a work based qualification at the same time, APPLY NOW!
Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
ICT Service Desk Apprentice in Scotland employer: QA Limited
Contact Detail:
QA Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Service Desk Apprentice in Scotland
✨Tip Number 1
Get to know the company! Research Computershare and their values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to IT support and customer service. Role-play with a friend or family member to build your confidence and refine your answers.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll be entered to win that £100 Love2Shop voucher if you apply before 31st January 2026!
We think you need these skills to ace ICT Service Desk Apprentice in Scotland
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for technology and customer service shine through. We want to see that you're excited about the opportunity to learn and grow with us at Computershare!
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role. Mention any relevant experience you have with Microsoft products or customer support, as this will catch our eye!
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon unless it’s relevant, and make sure to proofread for any typos or errors before hitting send.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll be entered to win that £100 Love2Shop voucher if you apply before 31st January 2026!
How to prepare for a job interview at QA Limited
✨Know Your Stuff
Before the interview, brush up on your knowledge of Microsoft products and any relevant IT concepts. Being able to discuss these confidently will show that you're serious about the role and ready to tackle customer queries.
✨Practice Your Communication Skills
Since you'll be responding to customer queries via phone, email, and chat, practice articulating your thoughts clearly. You might even want to do a mock interview with a friend to get comfortable with explaining technical issues in simple terms.
✨Show Enthusiasm for Learning
Computershare is looking for someone eager to learn and grow. Be prepared to discuss how you’ve approached learning new technologies in the past and express your excitement about the mentoring opportunities available in this apprenticeship.
✨Prepare Questions
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful ones about the team dynamics, the training process, or the company culture. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.