Kick-start your IT career as with Hudson Hill Consulting!
Help users solve everyday tech issues, learn from experienced colleagues and earn a recognised Level 3 qualification.
Hudson Hill Consulting are looking for a motivated and enthusiastic IT Support Apprentice to join our IT team. This is a great opportunity to start your career in IT, gaining hands-on experience while working towards a recognised qualification. You'll support the IT helpdesk by assisting users with technical issues, learning to troubleshoot hardware and software problems, and developing essential IT support skills.
Responsibilities
- Serve as the first point of contact for users needing IT assistance via phone, email, or ticketing system
- Log and track incidents and service requests accurately
- Help diagnose and resolve basic IT issues related to desktop/laptop hardware, software, and peripherals
- Assist with account administration tasks like password resets and user access requests
- Escalate more complex issues to senior support engineers as appropriate
- Learn and follow internal processes for incident management and service delivery
- Support the setup and deployment of new equipment for users
- Maintain professionalism and a strong customer service attitude at all times
Requirements
- A keen interest in IT and technology
- Good problem-solving and communication skills
- Willingness to learn and take on new challenges
- Basic understanding of Microsoft Windows and Office applications (desirable but not essential)
- Strong work ethic, reliability, and a positive attitude
The Entry Requirements For This Programme Are As Follows
- 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
- GCSE Maths and English (or equivalents) at grades 3+ (D or above)
- Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject
Working Hours
37.5 hours per week
What We Offer
- Full training and mentorship from experienced IT professionals
- Opportunity to gain a Level 3 IT Support qualification (or relevant course)
- Real-world experience in a professional IT support environment
- A supportive and inclusive team culture
- Potential for progression into a full-time role after successful completion
Future Prospects
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
Role Information
- Programme: IT & Networking
- Role: Information Communication Technician L3 - Azure Cloud Support Specialist
- Locations: Runcorn - Hudson Hill Consulting, Runcorn
- Salary: £16,000 - £25,000/year
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IT Support Level 3 Apprenticeship - Hudson Hill Consulting in Runcorn employer: QA Limited
At Wolseley Group, we are committed to fostering a supportive and inclusive work environment where our employees can thrive. As a Business Analyst Apprentice, you will benefit from our award-winning Wolseley Talent Guild, which offers structured training and development opportunities, ensuring you gain valuable skills while contributing to meaningful projects. Located in Warwick, you'll enjoy a range of benefits including a generous pension scheme, enhanced leave options, and access to health and wellbeing resources, making us an excellent employer for those looking to build a rewarding career.
