Launch your IT support career with Network ROI!
Earn while you learn, solve real-world issues and help customers, with expert guidance and a recognised apprenticeship.
The Role
Launch your IT career with Network ROI! Are you passionate about technology and enjoy helping people solve problems?
Network ROI is looking for a motivated and enthusiastic IT Service Desk Engineer Apprentice to join their growing team. This is an exciting opportunity to gain real-world experience in a fast-paced IT support environment while working towards a nationally recognised Digital Helpdesk Support Level 6 Apprenticeship with QA.
You'll receive comprehensive training, hands-on experience, and support from experienced IT professionals as you develop the technical and customer service skills needed for a successful career in technology.
As your confidence and knowledge grow, you'll take increasing ownership of customer support requests and work towards progression into a permanent Service Desk Engineer position.
Responsibilities
- Provide first-line technical support to customers via phone, email and remote support tools.
- Log, categorise, update and manage IT support tickets using service management systems.
- Diagnose and troubleshoot common IT issues, following documented processes and guidance from senior engineers.
- Support users with Microsoft 365 applications, Windows devices, printers, business software and mobile devices.
- Assist with user account administration, password resets, device configuration and employee onboarding and offboarding activities.
- Help maintain security best practices, including multifactor authentication and endpoint protection tools.
- Respond to system monitoring alerts and identify when issues require escalation.
- Escalate complex technical issues to senior engineers where appropriate.
- Create and maintain clear documentation, knowledge base articles and ticket notes.
- Contribute ideas to improve customer service, documentation, processes and automation.
What we're looking for
- Passionate about technology and eager to build a career in IT.
- A strong communicator with excellent customer service skills.
- Curious, proactive and enthusiastic about learning new technologies.
- A logical thinker who enjoys solving problems.
- Organised, reliable and attentive to detail.
- Comfortable working independently and as part of a collaborative team.
Skills & requirements
- Must be a driver due to the nature and location of the role.
- Experience and confidence with customers and general public.
- Studied Computing, Digital Technologies or a related subject.
Working hours
37.5 hours per week, 8:30am - 5pm
Benefits
- 30 days annual leave
- Vitality health care
- Death in service benefit
- Discretionary EO bonus scheme
- Company sick pay
Future prospects
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
#J-18808-Ljbffr
IT Service Desk Engineer Level 3 Apprenticeship - Network ROI in Roslin employer: QA Limited
At Wolseley Group, we are committed to fostering a supportive and inclusive work environment where our employees can thrive. As a Business Analyst Apprentice, you will benefit from our award-winning Wolseley Talent Guild, which offers structured training and development opportunities, ensuring you gain valuable skills while contributing to meaningful projects. Located in Warwick, you'll enjoy a range of benefits including a generous pension scheme, enhanced leave options, and access to health and wellbeing resources, making us an excellent employer for those looking to build a rewarding career.
