Operations Apprentice

Operations Apprentice

New Town Apprenticeship No home office possible
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At a Glance

  • Tasks: Assist in daily operations, manage social media, and provide customer service.
  • Company: Join Red Deer Village, a family-owned holiday park with a 5-star Scottish Tourism rating.
  • Benefits: Enjoy flexible schedules, performance bonuses, employee discounts, and free parking.
  • Why this job: Gain hands-on experience, learn new skills, and work in a friendly environment with a supportive team.
  • Qualifications: Strong organizational skills, customer service experience, and ability to multitask are essential.
  • Other info: Complete an apprenticeship with dedicated support and earn a nationally recognized qualification.

Job Description

Employer description:
Red Deer Village is a small but busy, family-owned business located in Stepps, Glasgow. Our key focus is providing exclusive homes for the 50+ community in our residential park. Our holiday park has a Scottish Tourism 5 Star rating. It offers self-catering accommodation for rental as well as touring and tent pitches.

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We are seeking a confident individual to fulfil the key role of office assistant in our busy park.

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About the Job…
You will be responsible for assisting the office manager in the daily operations of both the holiday and residential parks. You will meet guests from around the world and interact with our over 50’s residents. You will oversee our social media and booking platforms as well as a variety of administrative and clerical tasks. There will be plenty of opportunities to learn new skills.

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Duties will include:

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  • Social media and advertising: Creating social media posts creating blogs, manage park website and third-party booking/advertising sites, e-shots and capture images from around the park. You will become an expert in Adobe 365 and WordPress for these tasks.
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  • Finance: Process expenses, invoices and payments and accurately using Google Sheets.
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  • Compliance: Ensuring all servicing, maintenance and training records are kept up to date and shared securely on our Google drive.
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  • Operations: Administer and liaise with 3rd party for company HR processes using BrightHR Software, ensuring all staff records are kept up to date. Provide administrative support for the Directors and Office Manager as required including scheduling meetings, maintaining calendars, doing research, creating reports or any other tasks as required.
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  • Customer Service: Using our inhouse Camp Manager Software you will assist with holiday park day-to-day operations, such as create bookings, check in customers and operate online booking system. You will also deal with customer and resident queries/complaints in a friendly and helpful manner. 
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Desirable skills and personal qualities: 

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  • Strong organisational and administrative experience
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  • Ability to be flexible, adaptable, reliable and innovative
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  • Time management skills
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  • Keen attention to detail
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  • Must be dependable, trustworthy and can multitask
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  • Customer service skills
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  • Experience in using Apple computers preferable
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  • Problem solving
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Salary: £10 per hour.

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Working week: Monday – Friday, 9am – 5pm (the hours may increase slightly in high season) — (total of 37hrs a week) — there will be a requirement to work weekends on a rotational basis in peak season.

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Benefits:

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  • Performance bonus
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  • Employee discount
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  • Flexible schedule
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  • Free parking
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  • On-site parking
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  • Transport links
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  • Company pension
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Future prospects:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

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Important information:
This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.
Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

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On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.  
If you are interested in starting your career and receiving a work based qualification at the same time, APPLY NOW!

Operations Apprentice employer: QA Limited

Red Deer Village is an exceptional employer that values its employees and fosters a supportive work environment in the heart of Stepps, Glasgow. With a strong focus on employee growth, our apprenticeship program ensures you receive personalized guidance from dedicated mentors, equipping you with valuable skills and a nationally recognized qualification. Enjoy a flexible schedule, performance bonuses, and the opportunity to engage with a vibrant community while contributing to our award-winning holiday park.
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Contact Detail:

QA Limited Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Operations Apprentice

✨Tip Number 1

Familiarize yourself with social media management tools and Adobe 365. Since you'll be creating posts and managing the park's online presence, having a good grasp of these platforms will set you apart.

✨Tip Number 2

Brush up on your customer service skills. You'll be interacting with guests and residents, so being friendly and approachable is key to making a great impression.

✨Tip Number 3

Get comfortable with Google Sheets and BrightHR Software. These tools are essential for managing finances and HR processes, and showing familiarity with them can demonstrate your readiness for the role.

✨Tip Number 4

Highlight your organizational skills during the interview. The role requires multitasking and keeping various records up to date, so showcasing your ability to manage time and tasks effectively will be beneficial.

We think you need these skills to ace Operations Apprentice

Organizational Skills
Administrative Experience
Time Management
Attention to Detail
Customer Service Skills
Problem-Solving Skills
Experience with Adobe 365
Proficiency in WordPress
Familiarity with Google Sheets
Ability to Multitask
Flexibility and Adaptability
Reliability
Experience with Apple Computers
Communication Skills

Some tips for your application 🫡

Understand the Role: Take the time to thoroughly read the job description for the Operations Apprentice position. Understand the key responsibilities and required skills, such as social media management, customer service, and administrative tasks.

Tailor Your CV: Customize your CV to highlight relevant experience and skills that align with the job requirements. Emphasize any previous roles in customer service, administration, or social media management.

Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work at Red Deer Village and how your skills can contribute to their operations.

Showcase Your Skills: In your application, be sure to mention your organizational skills, attention to detail, and ability to multitask. Provide examples of how you've demonstrated these qualities in past experiences.

How to prepare for a job interview at QA Limited

✨Show Your Customer Service Skills

Since the role involves interacting with guests and residents, be prepared to discuss your previous customer service experiences. Share specific examples of how you've handled queries or complaints in a friendly and effective manner.

✨Demonstrate Organizational Abilities

Highlight your organizational skills by discussing how you manage tasks and prioritize responsibilities. You might want to mention any tools or methods you use to stay organized, especially in a busy environment.

✨Familiarize Yourself with Relevant Software

The job requires using various software like Adobe 365, WordPress, and Google Sheets. If you have experience with these tools, be sure to mention it. If not, express your willingness to learn and adapt quickly.

✨Emphasize Flexibility and Adaptability

The role requires someone who can be flexible and adaptable. Prepare to give examples of situations where you've successfully adjusted to changes or taken on new challenges in your previous roles.

Operations Apprentice
QA Limited
Q
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