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- Tasks: Assist customers with tech support via calls, chats, and emails while learning on the job.
- Company: Join Computershare, a global leader in financial administration with a vibrant culture.
- Benefits: Earn £21,000, with potential to rise to £26,000 post-apprenticeship, plus mentoring and mental health support.
- Why this job: Kickstart your IT career with hands-on experience and a nationally recognised qualification.
- Qualifications: Strong communication skills and a willingness to learn new technologies.
- Other info: Dynamic work environment in Edinburgh with excellent career growth opportunities.
The predicted salary is between 16800 - 21000 £ per year.
Manifest your 2026 career era! Apply for an apprenticeship before 31st January 2026 and you’ll be entered to win a £100 Love2Shop voucher. Start the new year with a real glow-up.
Computershare is a global leader in financial administration with over 14,000 employees around the world, serving over 25,000+ clients. If you are looking for an exciting and unique opportunity, to help drive their next phase of growth, Computershare are currently seeking an IT Service Desk Apprentice to join the team in their global technology hub based in the centre of Edinburgh.
The 24/7 Global Tech Support Team is responsible for managing all first line service and support tasks for Computershare customers across the globe and ensuring business critical systems remain available at all times. Ensuring that customer experience is paramount at all times, the Service Desk function is responsible for logging all incidents and requests, including categorisation, prioritisation and where possible providing a first contact resolution.
As an IT Service Desk Apprentice you will be assigned a mentor who will focus on preparing you for a job as a self-sufficient apprentice analyst through shadowing, training and increasing your service knowledge.
Responsibilities:
- Respond to customer queries and requests via a number of methods including phone calls, live chat service, email and support tickets.
- Provide first contact resolution (FCR) through troubleshooting whenever possible using the knowledge base and other tools at your disposal.
- Contribute to the team’s continual service improvement objectives; identify repeat incidents and highlight potential process improvements.
- Complete user access requests, software installs and local hardware requests.
- Build and maintain good working relationships with all teams across the organisation.
- Ensure that all procedures and documentation are kept current, and that any amendments are communicated to the team.
- Meet goals and KPIs as set by the line manager.
- Ensure that all work carried out by the Global Service Centre adheres to internal and external audit requirements, business regulations, and service level agreements.
Desirable skills:
- Professional and courteous telephone manner.
- Willingness to work flexible hours / shifts.
- Strong verbal and written communication skills.
- Experience of working in a team.
- Able to learn new technologies and work in a technical environment.
- Able to follow set processes & procedures and highlight potential improvements.
- Understanding of Microsoft products.
Salary: £21,000 per annum.
Working hours: Initially you will start working on an 8 hour shift pattern starting anywhere between 8am – 2pm Monday to Friday. With the Service Desk Analyst role you may move onto a 2pm – 10pm shift.
Benefits:
- £21,000 salary – increasing to £26,000 once completed apprenticeship.
- Mentoring scheme throughout apprenticeship.
- Luxury office space based in the centre of Edinburgh.
- Mental health awareness benefits.
- Track record of taking on over 50 apprentices within service desk.
Future prospects:
With Computershare your further career development is vital, with Global Tech Support’s Internal development program which provides you with pathways into roles such as Application Support, Software Development, IT Security and many more. This is an excellent opportunity to work for an organisation who invest in talent and will provide full support whilst you work towards your IT Support Professional SCQF Level 8.
This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support. Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.
If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!
Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
IT Service Desk Apprentice in Old Town employer: QA Limited
Contact Detail:
QA Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Apprentice in Old Town
✨Tip Number 1
Get your networking game on! Reach out to current employees at Computershare on LinkedIn or other platforms. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customer queries, role-play common scenarios with friends or family. This will help you feel more confident when responding to real customers.
✨Tip Number 3
Show off your tech knowledge! Brush up on Microsoft products and any relevant tech skills. Being able to talk about your experience with these tools can really impress during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll be in the running for that £100 Love2Shop voucher if you apply before the deadline!
We think you need these skills to ace IT Service Desk Apprentice in Old Town
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for IT and customer service shine through. We want to see that you're excited about the opportunity to learn and grow with us at Computershare!
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the responsibilities of the IT Service Desk Apprentice role. We love seeing candidates who take the time to connect their background to what we do.
Be Clear and Concise: Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your application is easy to read. This will help us understand your qualifications better!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it gets to the right people. Plus, you’ll be entered to win that £100 Love2Shop voucher if you apply before 31st January 2026!
How to prepare for a job interview at QA Limited
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of IT support and the specific tools mentioned in the job description. Familiarise yourself with Microsoft products and any common troubleshooting techniques. This will help you answer questions confidently and show that you're ready to dive into the role.
✨Practice Your Communication Skills
Since you'll be dealing with customer queries, it's crucial to demonstrate strong verbal and written communication skills. Try role-playing common scenarios with a friend or family member. This will help you articulate your thoughts clearly and maintain a professional tone during the interview.
✨Show Enthusiasm for Learning
As an apprentice, your willingness to learn is key. Be prepared to discuss how you adapt to new technologies and processes. Share examples of times you've successfully learned something new, whether in school or through personal projects, to highlight your eagerness to grow in the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the mentoring scheme, team dynamics, or opportunities for career progression within Computershare. This shows your genuine interest in the company and helps you determine if it’s the right fit for you.